24 Hour Answering Service, Inbound Call Center & Virtual Receptionist Services

Professional and Knowledgable Team Answering Your Calls 24/7


  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Ability to Integrate With Your Software

How our solutions assist organizations?


Today we helped save a life, scheduled 65 appointments, provided numerous callers the information they needed, notified 5,000 families of an approaching storm, provided troubleshooting concerning an internet connection, registered 22 students for class, issued RMA's to consumers returning products, strengthened a community health awareness program...

and that was before our first coffee break.

Specializing in providing seamless communication from small and multi-location organizations.

Call Filtering

Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Customer Support

Need calls answered after business hours? Our call center representative can assist your customers after hours 7 days per week.

Call Overflow Managing

Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.

24-hour Customer Support

Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.

An easy and affordable contact center services.

Our team of agents are passionate about delivering great customer service. We see each call is an opportunity to turn clients into raving fans.
Call Answering Services by Unicom

Telephone Answering Services

Message Taking, Overflow Call Handling, Intake, Lead Capture, Call Filtering, and More.
Call  Services by Unicom

Call Center Services

Medical, Help Desk, Software Integration, Task Processing, Patching, and More.

Industry Experience


First impressions are everything. By teaming with Unicom, you are gaining a team of experienced agents trained to provide special attention to your callers.


For 30+ years we have been helping organizations across a variety of industries.

Our agents receive special industry training so they are handling each inbounce phone call professionally while following your processes.

 

Corporate Services

Services (HVAC, Plumbing, etc.)

Healthcare & Social Care

Real Estate


Financial & Insurance

Law Firms & Lawyers

Information Technology

Small Business

Customers' Feedback

See what customers are saying.

4 Reasons to Choose Unicom's 24 7 call center and answering services


  • Open 24 hours a day 7 days a week 365 days
  • Only Pay for Live Agent Talk Time
  • We integrate and work within your software
  • All of Our Agents are On-Site

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Contact Us Today at 888-636-1222.
1Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
2Does Unicom ever close?
In 30 years, we have always opened.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
3How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
4How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
5Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
6I need a custom solution, can you help?
Absolutely. Innovative solutions – logically applied.

With Unicom’s 100% customizable solutions there are very few constraints. Our operations staff will work with you to understand your requirements and help implement your solution. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of agent-assisted time.
7Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
8Is Unicom HIPAA Compliant?
Yes.

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.

Delivering Uninterrupted Service Since 1990

Our success over the last 28 years comes from our desire to get to know our clients and their businesses.

We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.

Unicom Teleservices in 1990
Unicom Today
 

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Unicom gives you a great contact center service team for your business to shine.