Offers call center solutions, live phone answering service, voice mail, appointment scheduling and fax broadcast. Unicom began servicing its first clients in 1990. It is an organization of people whose total commitment is focused on providing a "newwave" of communication technologies that exist today and those that will be upon us in the "near" future. Our clients come to us on the referral of current clients, service bureaus in the communication industry or through our presence on the internet. Providing services from simple messaging to complex technical and customer service responsibilities, Unicom specializes in voice/data communications, live phone answering service, inbound call center and its integration within a corporate setting. We have a demonstrated track record in understanding "specialized" needs and in identifying the appropriate technologies and services to support present and future objectives.

Located in Chicago, Unicom's clients are regional, national and international in scope and activity. We offer call center solutions. Our clients underscore a prerequisite concern - that Unicom agents always perform as though we are in their offices and represent them as members of their staff - thereby providing extended service.

The plea: "More time" The challenge: to make each working moment be as productive as possible The result: Reaching and maintaining your strategic goals. On our answering services, confirmation is voice recorded, thereby assuring accurate intake at the call center . When you are a decision maker...of any size business, corporation, institution or industry No matter the arena...medical, financial, legal, communications, service, real estate, transportation, entertainment, academic Telecommunications technology.. is an essential partner in attaining your strategic goals, IF... you are aware of the options available to you & IF... you understand how to utilize each for maximum benefit Take a moment to review these basic services. Let us know needs. We will work with you to define the options best suited for you and endeavor to implement them. We offer conference call capabilities.

Provides inbound call center, live operator, answering services, conference call and email to fax. Communications based in inbound calls to your organization. Immediate agent response to your callers. Information and data is taken directly from your caller and entered into your customized intake form. Procedures are followed as delineated by your protocol. The information taken from the caller is repeated back to the caller by the agent prior to disconnect, with the caller on the line, the confirmation is voice recorded, thereby assuring accurate intake. Complete documentation of the intake and dispersal accompanies every call and transaction. We also feature voice mail live operator and fax broadcast services. Time and description of every action taken by the agent is attached to the intake. Whether it is perceived as an inconvenient disruption of regular activity, or an event causing physical destruction, the effect is the same - standard operating procedures are at best fractured or at worst totally obstructed. At Unicom we anticipate a wide range of communication disruptions and can be ready for disaster recovery . The plan must be practical and accommodate modifications that can feasibly be made at a moments notice. ·

Offers conference call services, call center, phone conferencing, text to voice, order fulfillment and disaster recovery. 24 hours a day - 7 days a week - 365 days a year Your appointment desk is fully staffed and always available to your patients. With customized scripts and Unicom agents are able to set, edit & manage appointments. Appointment scheduling options include:
Confirmation & reminder services, that allows you to control how your customers should be notified of pending appointments. This service can be in the form of confirmation letters, e-mail or telephone notification. Each type of notification by can be automated to eliminate the need of your staff to place the calls. we feature text to voice .With Unicom's "Ultra-Talk" feature (text-to-speech application) we are able to call your customers & recite to them the details of their appointment without need for operator assistance. Appointment schedules are available with daily & monthly calendars. A daily schedule allows to block, overbook or temporarily reserve any time frame during a day. In an event when either party is not able to show up for a scheduled appointment Unicom takes care of immediate informing the other side about this situation. We also offer phone conferencing and email to fax . The appointment desk provides support for multiple offices and/or multiple staff in each office according to your requirements. We are commited to order fulfillment. Appointment calls arriving at your main line number can be transferred off-site to Unicom by your receptionist or patients can call given number directly to schedule an appointment thus bypassing your reception desk.