Live Answering Service, Inbound Call Center
& Virtual Receptionist Services
Professional and Knowledgable Team Answering Your Calls 24/7
- Outsource Your Business Tasks and Processes
- 100% US Call Center, All Agents On-Site
- Ability to Integrate With Your Software
30
Year's of Experience
35000
Calls Managed Per Month
10950 + days
Uninterrupted Service to Clients
How our call center solutions assist organizations?
Today we helped save a life, scheduled 65 appointments, provided numerous callers the information they needed, notified 5,000 families of an approaching storm, provided troubleshooting concerning an internet connection, registered 22 students for class, issued RMA's to consumers returning products, strengthened a community health awareness program...
and that was before our first coffee break.
Specializing in providing seamless communication from small and multi-location organizations.
Superior Call Management
Whether you need a voice after-hours or when call volume spikes, we got you covered. Choose the level or service that’s best suited for your business.Call Filtering
Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.After Hours Customer Support
Need calls answered after business hours? Our call center reps can assist your customers after hours 7 days per week.Call Overflow Managing
Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.24-hour Customer Support
Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.An easy and affordable contact center services.
Our team of agents are passionate about delivering great customer service. We see each call is an opportunity to turn clients into raving fans.Custom Plans
Our contact center services are 100% customizable to meet your needs.Easy Billing
Only pay for live agent talk time. No hidden or unexpected charges.No Contracts
We build long term relationships without the need for contracts.Scalable Solutions
Unsure of your call volume? Our services scales on demand.Follow Your Processes
Our technology and team adapt to your business processes.More than Messages
Live customer service reps can answer your phones and so much more.Industry Experience
First impressions are everything. By teaming with Unicom, you are gaining a team of experienced call center specialist trained to provide special attention to your callers.
For 30+ years we have been helping organizations across a variety of industries.
Our agents receive special industry training so they are handling each call professionally while following your processes.
Corporate Services
Services (HVAC, Plumbing, etc.)
Healthcare & Social Care
Property Management
Financial & Insurance
Law Firms & Lawyers
Information Technology
Small Business
Customers' Feedback
See what customers are saying.Tim K.
Excellent service! Great people to work with! The staff were all so helpful and knowledgeable, it made the whole process very easy for me and our people!!
Stephanie D.
The staff is amazing! They're very friendly and knowledgeable. It's always a good experience.Rick G.
Great service and extremely knowledgeable team that help every step of the way and at all times. I would recommend them 100 times out of 100 over any of the other services we have ever used in the past.Frequently Asked Questions
Have questions about our services? Here are answers to the most asked questions regarding our services.Need immediate assistance? Call 888-636-1222.
1Does Unicom offer 24 hour call center and answering services?
YES.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
2How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
3How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients.
5I need a custom solution, can you help?
Absolutely. Innovative solutions – logically applied.
With Unicom’s 100% customizable solutions there are very few constraints. Our operations staff will work with you to understand your requirements and help implement your solution. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of agent-assisted time.
6Does Unicom use remote agents?
Unicom does not use remote agents. Every Unicom agent is onsite in our call center.
Why is this important?
4 reasons
- They are physically detached from the organization (impaired real-time management oversight)
- Minimal contact with co-workers (company values, culture and team unity unsustainable)
- Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
- Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
7Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.
Few others do this, even fewer do it properly.
Whether your existing software is proprietary, SaaS or a third party application for;
- Scheduling
- Appointment desk
- Order taking
- Customer service and support
- CRM
- and More.
8Is Unicom HIPAA Compliant?
Yes.
Unicom is HIPAA – PHI – HITECH compliant.
Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
Delivering Uninterrupted Call Center Services Since 1990
Our success over the last 28 years comes from our desire to get to know our clients and their businesses.
We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.
Unicom Call Center 1990
Call Center Today
