Live Answering Service, Inbound Call Center
& Virtual Receptionist Services

Professional and Knowledgable Team Answering Your Calls 24/7


  • Outsource Your Business Tasks and Processes
  • 100% US Call Center, All Agents On-Site
  • Ability to Integrate With Your Software

How our call center solutions assist organizations?


Today we helped save a life, scheduled 65 appointments, provided numerous callers the information they needed, notified 5,000 families of an approaching storm, provided troubleshooting concerning an internet connection, registered 22 students for class, issued RMA's to consumers returning products, strengthened a community health awareness program...

and that was before our first coffee break.

Specializing in providing seamless communication from small and multi-location organizations.

Call Filtering

Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Customer Support

Need calls answered after business hours? Our call center reps can assist your customers after hours 7 days per week.

Call Overflow Managing

Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.

24-hour Customer Support

Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.

An easy and affordable contact center services.

Our team of agents are passionate about delivering great customer service. We see each call is an opportunity to turn clients into raving fans.
 

Unicom Experience

We have had the pleasure to work with clients across a wide array of industries— providing 24 hour answering service for small businesses to large corporations.
business answering service

Business

Never miss a call again. Our live agents can help your business by providing a friendly and helpful voice.
property management answering service

Property Management

Provide professional support for your staff and tenants around the clock, 365 days a year.
emergency answering service

Emergency

Don't let weather or an untimely event keep you from connecting you with your customers and employees.
help desk answering service

Help Desk

Start or grow your help desk easily and seamlessly to deliver professional product and service support.
lawyer answering service

Legal

Whether you're an attorney practicing alone or part of a large law firm, live agents are ready to support your firm.
hipaa compliant medical answering service

Medical

HIPAA Compliant Answering Service with Live agents who are trained to manage your patient calls.

Customers' Feedback

See what customers are saying.

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Call 888-636-1222.
1Does Unicom offer 24 hour call center and answering services?
YES.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
2How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
3How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
5I need a custom solution, can you help?
Absolutely. Innovative solutions – logically applied.

With Unicom’s 100% customizable solutions there are very few constraints. Our operations staff will work with you to understand your requirements and help implement your solution. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of agent-assisted time.
6Does Unicom use remote agents?
Unicom does not use remote agents. Every Unicom agent is onsite in our call center.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
7Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
8Is Unicom HIPAA Compliant?
Yes.

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.

Delivering Uninterrupted Call Center Services Since 1990

Our success over the last 28 years comes from our desire to get to know our clients and their businesses.

We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.

Unicom Call Center 1990
Call Center Today
 

Get Started Today

Unicom gives you a great contact center service team for your business to shine.