Provides customer service call center and crm solution. Unicom began servicing its first clients in 1990. It is an organization of people whose total commitment is focused on providing a "newwave" of communication technologies that exist today and those that will be upon us in the "near" future. We are proud of the fact that we do not advertise or solicit clients!Unicom does not have a sales division! Our clients come to us on the referral of current clients, service bureaus in the communication industry or through our presence on the internet. Providing services from simple messaging to complex technical and customer service responsibilities, Unicom specializes in voice/data communications and its integration within a corporate setting. We have a demonstrated track record in understanding "specialized" needs and in identifying the appropriate technologies and services to support present and future objectives.

Located in Chicago, Unicom's clients are regional, national and international in scope and activity. Our clients underscore a prerequisite concern - that Unicom agents always perform as though we are in their offices and represent them as members of their staff - thereby providing extended service. Always responsible, always knowledgeable, always responsive. Our commitment in maintaining superior standards assures that we will always strive to render this pledge fulfilled. Our energy and focus is never diminished competing only with ourselves to exceed, Unicom has no competition - we are the competition.

The plea: "More time" The challenge: to make each working moment be as productive as possibleThe result: Reaching and maintaining your strategic goals confirmation is voice recorded, thereby assuring accurate intake When you are a decision maker...of any size business, corporation, institution or industry. We offer voice messaging and fax service . No matter the arena...medical, financial, legal, communications, service, real estate, transportation, entertainment, academic Telecommunications technology.. is an essential partner in attaining your strategic goals, IF... you are aware of the options available to you & IF... you understand how to utilize each for maximum benefit Take a moment to review these basic services. Let us know needs. We will work with you to define the options best suited for you and endeavor to implement them. Every day Unicom changes the way people, businesses, corporations, and industries such as healthcare, real estate - do things. We create new solutions, by asking questions others would not have thought to ask, propelling us to redefine the 'status quo'. We can do this because we search for and bring together exceptional resources and ideas with one goal in mind - to make it easier for our clients to 'gain the competitive edge'.

Offers fax service and voice messaging. Communications based in inbound calls to your organization. Immediate agent response to your callers. Information and data is taken directly from your caller and entered into your customized intake form. Information is given to your caller following your protocol requirements. Procedures are followed as delineated by your protocol. The information taken from the caller is repeated back to the caller by the agent prior to disconnect, with the caller on the line, the confirmation is voice recorded, thereby assuring accurate intake. Our customer service call center is here to serve you best. Complete documentation of the intake and dispersal accompanies every call and transaction. Time and description of every action taken by the agent is attached to the intake. Whether it is perceived as an inconvenient disruption of regular activity, or an event causing physical destruction, the effect is the same - standard operating procedures are at best fractured or at worst totally obstructed. At Unicom we anticipate a wide range of communication disruptions. The plan must be practical and accommodate modifications that can feasibly be made at a moments notice. · Weather related disruptions such as lightening, hurricane, ice storms and blizzard. · Power outages, fore, equipment failure, cable cuts and Central Office failure. · Staffing level fluctuations due to the above or company meetings, events and closures require a cushion. We appreciate any feedback from you. Please take time to ask us for additional information on our services or to have us contact you regarding services specifically suitable for your business. Our management team will be happy to assist you with all questions you may have. Welcome to the Unicom Tele-Brief. This is a newsletter composed by Unicom's staff, to be published on a monthly basis. We will also bring technological advancements in telecommunications to your attention as well as introduce you to our associates, Unicom 'happenings', and advancements. A 'client of the month' will also be selected, highlighting their business focus and how Unicom fulfills their particular needs. We truly welcome your response and ideas! 24 hours a day - 7 days a week - 365 days a year Your appointment desk is fully staffed and always available to your patients. We offer crm solution. With customized scripts, Unicom agents are able to set, edit & manage appointments. Agents uniformly collect data hat you require while ensuring that the callers' questions are answered & their needs fulfilled. Our software enables us to design your program to your unique requirements. Delineate your needs by defining appointment types & factors such as time needed for a particular type of appointment and resources required. Appointment scheduling options include: Confirmation & reminder services, that allows you to control how your customers should be notified of pending appointments.