Chicago Answering Service with 24/7 Live Agents
Freedom. Flexibility. Fraction of the Cost.
Over 25 years’ experience and A+ rating with BBB. We are passionate about working with businesses to:
Never miss a phone call again while freeing up your time to focus on high value activities – like growing your business.
Save money by only paying for live agent talk-time. We integrate into your business processes.
Your customers are in good hands. Support and answers are only a phone call away 24/7.
24/7 customer service and support team, for a fraction of the cost.
Our focus is on building strong— lasting – relationships. The average customer has been with us for over 10 years.
Reliable Live Answering
Stepping out or into a meeting? We’re ready for your calls 24/7.
Your Existing Software/ Applications
Agents can work directly in your existing software. Whether scheduling, CRM, trouble ticketing, or other third party applications.
Your Messages Delivered
Flexibility in determining when, to whom and how messages or intake is to be sent.
HIPAA-Compliant and Athena Approved
Our team is trained using Athena healthcare Practice Fusion, or Your application.
Your Inbox Overwhelming?
Agents can respond to e-mails on a client's behalf in addition to regular call traffic.
Secure Messaging App
100% encrypted messaging. HIPAA and HITECH compliant. Designed for medical patient records and/or secure data correspondence.
Expand Your Business
Instantly have phone support to increase your business’ performance and productivity.
No Contract Obligations
You are free to leave Unicom at any time. We believe in building long-term relationships—starting by representing your business to your standard.
Tired of Being Nickeled and Dimed?
No nickel and diming here. Only pay for time our agents are speaking live with your callers.
Tell us your procedures—we will implement and execute them mistake-free.
Over our 25 years we have had the pleasure to work with clients across a wide array of industries.
What makes Unicom Different
We are not the typical answering service. Learn what we do different.
No remote operators:
Unicom is centrally managed. Every Unicom agent works onsite at our Alsip, IL facility ensuring oversight and accountability to your inbound/outbound calls, messaging, and business tasks. This enables Unicom to exceed the standards of answering services.
No mistakes, guaranteed:
As a centrally managed call center Unicom has the ability to train and supervise agent performance to ensure the highest possible standards. Unicom’s system of checks and balances to your call handling procedures is unheard of in the industry.
No nickel and diming:
You only pay for live agent talk-time. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
No contract obligation:
You are free to leave Unicom at anytime. Because our degree of service and skill keeps our clients long-term, we do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our agents and staff go above and beyond to ensure your business is represented to your standards.
No middle man:
From the moment we begin discussing your account configuration to down the road info updates and procedural changes you will speak directly with a Unicom representative from operations or management.
100% customizable. Tell us your procedures - we will implement the protocols necessary to execute them mistake-free. Our systems are flexible and our operations staff knowlegable to structure your account to execute complicated tasks that others cannot.
Unicom can work directly in your existing software. Whether scheduling, CRM, or other third party applications we train our agents to use your platform eliminating copying data from one system or intake ticket into another. Few others do this, even fewer do it properly. Unicom pioneered it and at no extra cost. Do you have existing software? We can work directly in it.
Our custom call center solutions follow your protocols and procedures - we lower your business costs and allow you and your staff to focus on what provides you the most value.