24 hour Call Center Services, Answering Service & Virtual Receptionist Services

Professional and Knowledgeable Team Answering Your Calls 24/7

  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Ability to Integrate With Your Software

24 hour Call Center Services, Answering Service & Virtual Receptionist Services

Professional and Knowledgeable Team Answering Your Calls 24/7

  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Ability to Integrate With Your Software

Today our call center agents helped save a life...

  • scheduled 65 appointments
  • registered 22 students for class
  • supported 300 customer calls
  • provided 500 callers with information
  • troubleshooting an internet connection
  • strengthened a health awareness program
  • issued RMA's to consumers returning products
  • notified 5,000 families of an approaching storm

and that was before our first coffee break.

Specializing in providing seamless communication from small and multi-location organizations.

Call Filtering

Are specific calls taking up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Customer Support

Need calls answered after business hours? Our call center representative assists your customers after hours 7 days per week.

Call Overflow Managing

Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.

24-hour Customer Support

Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.

An easy and affordable contact center services.

Our team of call center representatives is more than a live operator transferring phone calls. Unicom's agents are passionate about delivering great customer service. We see each call is an opportunity to turn clients into raving fans.
Call Answering Services by Unicom

Telephone Answering Services

Message Taking, Overflow Call Handling, Intake, Data Entry, Lead Capture, Call Filtering, and More.
Call  Services by Unicom

Call Center Services

Medical, Help Desk, Software Integration, Task Processing, Patching, and More.

Industry Experience

First impressions are everything. By teaming with Unicom, you are gaining a team of experienced agents trained to provide special attention to your callers.

For 30+ years we have been helping organizations across the United States in a variety of industries including medical, real estate, and software, among others.

Our agents receive special industry training so they are handling each inbound phone call professionally while following your processes.


Corporate Services

Services (HVAC, Plumbing, etc.)

Healthcare & Social Care

Real Estate

Financial & Insurance

Law Firms & Lawyers

Information Technology

Small Business

Customers' Feedback

See what customers are saying.

Jim Seaberg

I am Jim Seaberg, and I am President of Community Investment Corporation of Decatur, Inc. (CICD). In short, the service I have received from your company is nothing short of amazing! 

My not-for-profit was recently awarded a grant by the Illinois Housing Development Authority to assist in the application process for Emergency Rental Assistance and Emergency Morgage Assistance in Illinois. The preparation window from the announcement of the grant to operating was extremely brief! Devin Bailey was my initial (and only personal) contact with your company. The customer service and knowledge that he provided me have been invaluable; I have never dealt with services such as you provide.

Even with the short preparation time, Devin (and others, I'm sure) went above and beyond any expectations! Please pass on my "thank you" to all involved for their efforts in getting our operations off and running in such a successful manner!

I look forward to future dealings with your company and will not hesitate to recommend you to anyone I can.

Tim K.

Excellent service! Great people to work with! The staff were all so helpful and knowledgeable, it made the whole process very easy for me and our people!!

Stephanie D.

The staff is amazing! They're very friendly and knowledgeable. It's always a good experience.

Rick G.

Great service and extremely knowledgeable team that help every step of the way and at all times. I would recommend them 100 times out of 100 over any of the other services we have ever used in the past.

Craig F.

Unicom rocks! Seriously, I don’t give these kinds of kudos out very often but you are such a great organization to work with and it has been a true pleasure.

4 Reasons to Choose Unicom's live answering service and call center solutions

  • Open 24 hours a day 7 days a week 365 days
  • Only Pay for Live Agent Talk Time
  • We integrate and work within your software
  • All of Our Agents are On-Site

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Contact Us Today at 888-636-1222.
1Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
2Does Unicom ever close?
In 30 years, we have always opened.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
3How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
4How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
5Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
6Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
7Is Unicom HIPAA Compliant?

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
8For future account support, what can I expect?
24 x 7 x 365 response and support.

No matter the question, issue, or concern we want to hear from you.

Supervisors are ALWAYS available to assist you.

Delivering Uninterrupted Service Since 1990

Our success over the last 30 years comes from our desire to get to know our clients and their businesses.

We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.

Unicom Teleservices in 1990
Unicom Today

Successful customer relationships start here.

Try Us. You WIll Love The Unicom Experience.