July 7, 2014
Moraine Valley Community College

Unicom Working With Moraine Valley Community College

Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]
November 1, 2016
Medical Answering Service

How a Medical Call Center can meet ACA Mandate

Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
November 1, 2016
Create value with Telephone Answering Service

Create Value with a Professional Telephone Answering Service

We live in a world where we are challenged to increase revenue, reduce costs, and increase satisfaction with less. Learn how a professional answering service can […]
November 11, 2016
outsourcing help desk

Outsourcing Help Desk Tips

5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
November 18, 2016

Why Top Staff Need A Property Management Answering Service

As a property manager, you have an incredible responsibility to balance the needs and desires of your tenants while juggling countless tasks to create value for […]
November 25, 2016
physician answering service and automated services

4 Strong Motivators for Physician Answering Services

A Physician Answering Services vs. Automated Systems. Four reasons why a live voice can make the difference to your bottom-line. Medical professionals are always looking for […]
December 6, 2016
pm challenges

Challenges facing Property Management Professionals

One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes and sizes—from tenant complaints to […]
December 20, 2016
manage patient phone calls

How to Make Your Practice Skyrocket? Manage Patient Phone Calls

Manage patient phone calls to deliver a better experience Your medical practice can see hundreds of patients each day. With so many patients, to manage patient […]
December 27, 2016
hipaa compliant answering service

Why An HIPAA Compliant Answering Service is Important?

When hiring an answering service, medical practices need a HIPAA compliant answering service. By 2025 the Association of American Medical Colleges (AACA) is predicting a shortage […]
January 3, 2017
after hours answering service

Unsurpassed Benefits of a After Hours Answering Service

Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce which makes providing 24-7 […]
January 10, 2017
amazing customer experience

Why You Should Focus on Powerful Customer Engagement

Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Giving you beautiful praise. So, how do you […]
January 17, 2017
it help desk services

How IT Help Desk Service Can Make Happy Customers

It is important to keep your customer’s expectations in mind as you consider the effectiveness of your IT help desk service. Working with an outsourced help […]
January 24, 2017
Athena answering service

athenahealth Live Answering Service and Call Center

In this article, we examine two topics: Unicom works within athenahealth to help medical practices deliver a superior patient experience. Use of athenahealth for managing medical […]
January 31, 2017
Business Continuity and Disaster Recovery

Why you Need Business Continuity and Disaster Recovery Plans

Unicom offers Business Continuity and Disaster recovery Plans This ensures that your business processes and procedures remain uninterrupted through crisis or outage. A 2014 Forrester Research […]
February 7, 2017
healthcare call center

How to Boost Practice with Healthcare Call Center

Here are some tips to make sure that your medical practice operations work smoothly with your healthcare call center. It’s fair to say that most medical […]
February 14, 2017
patient support services

How to Improve Patient Access with Patient Support Services

How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical support they require is critical to any medical practice. […]
February 21, 2017
practice fusion answering service

How to Soar with Best Practice Fusion EPR Answering Service

The benefits of working with a medical answering service trained in Practice Fusion EHR Software A key component to developing a strong long lasting relationship with […]
February 28, 2017
streamline patient access

Why You Need to Streamline Patient Access Registration Services

Handle new patient access registration through a medical call center to improve operations in your practice. Depending who you ask, “patient access” can mean different things. […]
March 7, 2017
property management challenges

This is the 5 Biggest Property Management Challenges

 Unicom surveyed 100 property management professionals to reveal their most pressing challenges. If you are interested in downloading the full report, please download the Biggest Property […]
March 14, 2017
successful help desk experience

Help Desk Experience: The Essential Checklist

A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
March 21, 2017
top emergency answering service

How to Avoid Disaster with Emergency Answering Services

An Emergency Answering Services protect businesses by keeping customers and staff informed if disaster strikes. Emergencies happen without a moment’s notice. When the unexpected hits, will […]
March 28, 2017

How To Pick The Best Small Business Answering Service

This is how to hire the best small business answering service the first time. Ensuring you have polite, professional employees to answer customer calls is extremely […]
April 4, 2017
nextgen healthcare answering service

This Is the Best NextGen Healthcare Answering Service

For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
April 11, 2017
super productive in the workplace

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done in your day. During our work day, we constantly find ourselves looking at […]