Customer Service Insights
Insights for Happy Customers and a Successful Business.
August 24, 2026
August 24, 2026
Your phones start ringing off the hook. Customers are angry, confused, or scared, and every call is a chance to make things better or worse. A […]
Do you like it?
July 13, 2026
July 13, 2026
Your phone rings. On the other end is a customer whose order never showed up, and they’re already upset. What happens in the next sixty seconds […]
Do you like it?
April 20, 2026
April 20, 2026
If your phones go unanswered after 5 pm, your front desk is stretched thin, or you’re losing leads because no one picks up, call center outsourcing […]
Do you like it?
March 5, 2026
March 5, 2026
When you have a question about a retailer’s return policy, who do you call? You call the store. When the phone connects, you want to speak […]
Do you like it?
December 12, 2025
December 12, 2025
How much business are you losing due to your inability to always answer the phone? Each call is an opportunity for new business. Phone calls are […]
Do you like it?
October 10, 2025
October 10, 2025
In a world where choices abound and competition is fierce, the defining line between success and failure often hinges on customer service. This crucial aspect of […]
Do you like it?
October 10, 2025
October 10, 2025
Rates are rarely posted openly, pricing models differ from provider to provider, and two quotes for “the same” service can look nothing alike. This guide breaks […]
Do you like it?
September 11, 2025
September 11, 2025
Growing companies often find themselves swamped: more leads, more customer calls, more expectations on every front. And with that growth comes a new challenge: how do […]
Do you like it?
July 30, 2025
July 30, 2025
In today’s competitive business environment, customer service stands as a cornerstone of success for any organization. Effective communication skills, particularly active listening, are vital in fostering positive […]
Do you like it?
May 5, 2025
May 5, 2025
Patient call-answering services in healthcare play a pivotal role in ensuring that medical practices are accessible and responsive to their patients’ needs. Having someone to answer […]
Do you like it?
January 5, 2025
January 5, 2025
In recent years, the healthcare landscape has witnessed significant transformations. According to a report by the American Hospital Association, the healthcare industry’s expenditure reached $4.3 trillion […]
Do you like it?
August 29, 2024
August 29, 2024
Did you know that increasing customer retention rates by just 5% can boost profits by 25% to 95%? According to a study by Bain & Company, […]
Do you like it?
August 27, 2024
August 27, 2024
In today’s age of voicemail dictation and voicemail transcripts, it’s easy to overlook the importance of this seemingly simple task. However, mastering voicemail etiquette is a […]
Do you like it?
April 21, 2024
April 21, 2024
Editor’s Note: This article was originally published on January 17th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. According to EmailAnalytics, excellent customer […]
Do you like it?
March 28, 2024
March 28, 2024
In the fast-paced world of customer service, every word counts. From the initial “Hello” to the final “Thank you,” the language used by customer service representatives […]
Do you like it?
March 15, 2024
March 15, 2024
Looking to increase your business? Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? […]
Do you like it?
March 15, 2024
March 15, 2024
In the competitive and fast-paced legal industry, maintaining constant availability is crucial for ensuring client trust and satisfaction. Law firms face the challenge of being accessible […]
Do you like it?
February 12, 2024
February 12, 2024
In the fast-paced world of modern business, excellent customer service is not just a luxury; it’s a critical component of business growth. Businesses that prioritize customer […]
Do you like it?
January 20, 2024
January 20, 2024
In a world where every second counts, have you ever faced the challenge of ensuring critical information reaches every team member swiftly and effectively? This is […]
Do you like it?
January 10, 2024
January 10, 2024
Consider this startling fact: In just 2023 alone, the United States faced 25 weather and climate disaster events, each inflicting losses of over $1 billion. Faced […]
Do you like it?
December 20, 2023
December 20, 2023
Have you ever wondered why some customer service experiences stay with us long after the conversation ends? In the bustling world of customer service, where every […]
Do you like it?
December 10, 2023
December 10, 2023
Have you ever wondered what makes specific customer service experiences stand out? It often concerns how interactions are handled, particularly during phone calls. This is where […]
Do you like it?
November 10, 2023
November 10, 2023
Have you ever wondered how businesses manage customer calls that come in after the standard 9-to-5 workday? In a world where consumers expect round-the-clock support, “Out-of-Hours […]
Do you like it?
September 29, 2023
September 29, 2023
Editors Note: This article was updated on September 29, 2026, originally published on December 17, 2019, and has been completely revamped and updated for accuracy and […]
Do you like it?
September 20, 2023
September 20, 2023
Welcome to our blog post, your guide to the dynamic world of Contact Center Solutions tailored for small to medium businesses. At Unicom, an industry leader […]
Do you like it?
August 30, 2023
August 30, 2023
According to Creately.com, there are 150 million startups in the world, and 50 million new startups are created each year. Growth is the goal of every […]
Do you like it?
August 15, 2023
August 15, 2023
Maintain high-quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United States. […]
Do you like it?
July 25, 2023
July 25, 2023
Handle new patient access registration through a medical call center to improve operations in your practice. Depending on who you ask, “patient access” can mean different […]
Do you like it?
July 15, 2023
July 15, 2023
Lower costs and increase revenue by choosing the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
Do you like it?
May 10, 2023
May 10, 2023
This Is Why an Order-Taking Service Can Help Your Business Grow. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
Do you like it?
April 27, 2023
April 27, 2023
Want to Provide Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey to […]
Do you like it?
April 15, 2023
April 15, 2023
Unicom Offers Business Continuity and Disaster Recovery Plans Business continuity and disaster recovery plans ensure that your business processes and procedures remain uninterrupted through times of […]
Do you like it?
March 25, 2023
March 25, 2023
How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical care they require is critical to any medical practice. […]
Do you like it?
March 10, 2023
March 10, 2023
Tips to Increase Medical Business Revenue Revenue sources for medical practices can be broad and varied, but all have one common goal: to support the practice’s […]
Do you like it?
February 28, 2023
February 28, 2023
Discover How to Measure Customer Support Success with Easy Tips and a Six-Steps Process Want to grow your business? Who doesn’t!? But to do it, you […]
Do you like it?
February 15, 2023
February 15, 2023
Customers drive businesses. So, keeping them happy pays off—big time. Connecting with clients builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
Do you like it?
January 20, 2023
January 20, 2023
Check out our tips for a smooth collaboration between your medical practice and a healthcare call center. It’s fair to say that most healthcare organizations rely […]
Do you like it?
December 20, 2022
December 20, 2022
Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
Do you like it?
December 10, 2022
December 10, 2022
Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce, which makes providing 24-7 […]
Do you like it?
November 29, 2022
November 29, 2022
Today’s customers are more demanding than ever. They want what they want when they want it and how they want it. If businesses don’t deliver, potential […]
Do you like it?
October 28, 2022
October 28, 2022
Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Praising your products. So, how do you get […]
Do you like it?
September 29, 2022
September 29, 2022
Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business even if you have a […]
Do you like it?
August 26, 2022
August 26, 2022
All businesses have among their priorities to provide excellent customer service, or at least they should. According to research, American Express stated that 90% of Americans […]
Do you like it?
March 24, 2022
March 24, 2022
Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that […]
Do you like it?
February 28, 2022
February 28, 2022
Unicom surveyed 100 property managers to reveal their most pressing challenges. Property Management (PM) is a demanding occupation. PM requires numerous skills to handle a wide […]
Do you like it?
November 24, 2021
November 24, 2021
Growth is among the goals of every company and is even more significant for startups and small businesses. But with growth come challenges. Scaling customer service […]
Do you like it?
October 30, 2021
October 30, 2021
Among the numerous affected sectors, one of the most concerning is the healthcare industry. Healthcare Finance explains that employment in the healthcare industry As the world […]
Do you like it?
October 1, 2021
October 1, 2021
Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips In today’s fast-paced business world, excellent customer service is a must for businesses […]
Do you like it?
August 19, 2021
August 19, 2021
A Physician Answering Services vs. Automated Systems. Medical professionals are always looking for ways to reduce cost, increase efficiency, reduce waste, and maximize revenue. A medical […]
Do you like it?
July 1, 2021
July 1, 2021
Regardless if you manage three properties or hundreds of units, real estate property management software is the best way to organize your business and, more importantly, […]
Do you like it?
May 24, 2021
May 24, 2021
Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
Do you like it?
March 25, 2021
March 25, 2021
It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
Do you like it?
January 21, 2021
January 21, 2021
Post Update: The article was updated on December 19th, 2024, and originally published on January 21st, 2021. It has been completely revamped and updated for accuracy […]
Do you like it?
September 23, 2020
September 23, 2020
Editors Note: This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
Do you like it?
July 23, 2020
July 23, 2020
Editors Note: This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
Do you like it?
March 19, 2020
March 19, 2020
When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
Do you like it?
February 20, 2020
February 20, 2020
Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
Do you like it?
January 28, 2020
January 28, 2020
Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
Do you like it?
October 15, 2019
October 15, 2019
Learn How Missed Calls Can Hurt Your Business If you’re like many owners or managers, you don’t consider missed business calls a big deal. You don’t […]
Do you like it?
October 1, 2019
October 1, 2019
Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
Do you like it?
September 17, 2019
September 17, 2019
Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
Do you like it?
September 3, 2019
September 3, 2019
Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
Do you like it?
August 20, 2019
August 20, 2019
Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
Do you like it?
June 25, 2019
June 25, 2019
Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
Do you like it?
April 30, 2019
April 30, 2019
Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
Do you like it?
April 2, 2019
April 2, 2019
Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
Do you like it?
February 19, 2019
February 19, 2019
During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]
Do you like it?
January 22, 2019
January 22, 2019
Deliver Great Customer Support With This Step by Step Guide What’re your most valuable assets? If you said your people, you’d be right—especially if they’re in […]
Do you like it?
January 8, 2019
January 8, 2019
Know What To Expect When You Partner With A Call Answering Service Like many business owners and managers, you work hard to make your business successful. […]
Do you like it?
December 31, 2018
December 31, 2018
These Are The 10 Customer Service Articles From Last Year You Might Have Missed Customer service sets businesses apart. Once relegated to a minor role in […]
Do you like it?
December 18, 2018
December 18, 2018
How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The […]
Do you like it?
December 11, 2018
December 11, 2018
Learn About the Role Of Tech Support in Business Do you take technical support for granted? Some managers do. That’s understandable. Managers are so busy these […]
Do you like it?
November 8, 2018
November 8, 2018
The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
Do you like it?
October 2, 2018
October 2, 2018
Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
Do you like it?
September 4, 2018
September 4, 2018
Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
Do you like it?
August 21, 2018
August 21, 2018
10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
Do you like it?
August 14, 2018
August 14, 2018
Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
Do you like it?
August 7, 2018
August 7, 2018
As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
Do you like it?
July 24, 2018
July 24, 2018
Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
Do you like it?
July 17, 2018
July 17, 2018
Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
Do you like it?
July 10, 2018
July 10, 2018
6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
Do you like it?
July 3, 2018
July 3, 2018
It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
Do you like it?
June 11, 2018
June 11, 2018
Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
Do you like it?
June 5, 2018
June 5, 2018
Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
Do you like it?
May 29, 2018
May 29, 2018
Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
Do you like it?
May 22, 2018
May 22, 2018
The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
Do you like it?
May 15, 2018
May 15, 2018
If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
Do you like it?
May 1, 2018
May 1, 2018
You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
Do you like it?
April 24, 2018
April 24, 2018
How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with excellent customer service. But […]
Do you like it?
April 3, 2018
April 3, 2018
Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
Do you like it?
March 20, 2018
March 20, 2018
Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
Do you like it?
March 13, 2018
March 13, 2018
Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
Do you like it?
March 6, 2018
March 6, 2018
With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
Do you like it?
March 6, 2018
March 6, 2018
A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
Do you like it?
February 27, 2018
February 27, 2018
How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
Do you like it?
February 13, 2018
February 13, 2018
First impressions are everything, especially when it comes to business phone calls. When customers call your company, the way you answer sets the tone for the […]
Do you like it?
January 16, 2018
January 16, 2018
The quality of customer service is essential, but speed is everything in this high-paced world. Customers and clients value a timely response over nearly every other […]
Do you like it?
January 2, 2018
January 2, 2018
How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
Do you like it?
December 26, 2017
December 26, 2017
Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
Do you like it?
November 28, 2017
November 28, 2017
Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
Do you like it?
November 14, 2017
November 14, 2017
The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
Do you like it?
November 7, 2017
November 7, 2017
Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
Do you like it?
October 31, 2017
October 31, 2017
Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
Do you like it?
October 24, 2017
October 24, 2017
Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
Do you like it?
October 17, 2017
October 17, 2017
Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
Do you like it?
October 3, 2017
October 3, 2017
Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
Do you like it?
September 26, 2017
September 26, 2017
In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
Do you like it?
September 12, 2017
September 12, 2017
This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
Do you like it?
September 5, 2017
September 5, 2017
Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
Do you like it?
August 29, 2017
August 29, 2017
One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
Do you like it?
August 22, 2017
August 22, 2017
Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
Do you like it?
August 8, 2017
August 8, 2017
How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
Do you like it?
July 18, 2017
July 18, 2017
How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
Do you like it?
July 14, 2017
July 14, 2017
Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center. The agenda focused on […]
Do you like it?
July 11, 2017
July 11, 2017
Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
Do you like it?
July 4, 2017
July 4, 2017
Tips Build an Effective Help Desk Experience Customer acquisition can cost from 4 to 30 times that of keeping an existing customer. Therefore, running a effective […]
Do you like it?
June 27, 2017
June 27, 2017
What does it take to optimize income streams in a medical practice? Is a sustainable boost achievable, even when you’re just getting started? An increase in […]
Do you like it?
June 13, 2017
June 13, 2017
Bookmark these 12 Property Management Blogs Today Follow the best property management blogs to see the latest news, insights, and more. As in any industry, property […]
Do you like it?
April 4, 2017
April 4, 2017
For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
Do you like it?
March 14, 2017
March 14, 2017
A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
Do you like it?
February 21, 2017
February 21, 2017
A key component to developing a strong long lasting relationship with your medical answering service is to make sure they are trained to utilize your Electronic […]
Do you like it?
December 6, 2016
December 6, 2016
One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes and sizes—from tenant complaints to […]
Do you like it?
November 11, 2016
November 11, 2016
5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
Do you like it?
November 1, 2016
November 1, 2016
Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
Do you like it?
July 7, 2014
July 7, 2014
Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]
Do you like it?