Customer Service Insights
Insights for Happy Customers and a Successful Business.
September 20, 2023
September 20, 2023
Welcome to our blog post, your guide to the dynamic world of Contact Center Solutions tailored for small to medium businesses. At Unicom, an industry leader […]
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August 30, 2023
August 30, 2023
According to Creately.com, there are 150 million startups in the world, and 50 million new startups are created each year. Growth is the goal of every […]
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August 15, 2023
August 15, 2023
Maintain high-quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United States. […]
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July 25, 2023
July 25, 2023
Handle new patient access registration through a medical call center to improve operations in your practice. Depending on who you ask, “patient access” can mean different […]
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July 15, 2023
July 15, 2023
Lower costs and increase revenue by choosing the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
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May 20, 2023
May 20, 2023
Manage Patient Phone Calls to Deliver a Better Experience Your medical practice can see hundreds of patients each day. Due to the number of patients who […]
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May 10, 2023
May 10, 2023
This Is Why an Order-Taking Service Can Help Your Business Grow. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
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April 27, 2023
April 27, 2023
Want to Provide Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey to […]
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April 15, 2023
April 15, 2023
Unicom Offers Business Continuity and Disaster Recovery Plans Business continuity and disaster recovery plans ensure that your business processes and procedures remain uninterrupted through times of […]
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March 25, 2023
March 25, 2023
How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical care they require is critical to any medical practice. […]
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March 10, 2023
March 10, 2023
Tips to Increase Medical Business Revenue Revenue sources for medical practices can be broad and varied, but all have one common goal: to support the practice’s […]
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February 28, 2023
February 28, 2023
Discover How to Measure Customer Support Success with Easy Tips and a Six-Steps Process Want to grow your business? Who doesn’t!? But to do it, you […]
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February 15, 2023
February 15, 2023
Customers drive businesses. So, keeping them happy pays off—big time. Connecting with clients builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
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January 20, 2023
January 20, 2023
Check out our tips for a smooth collaboration between your medical practice and a healthcare call center. It’s fair to say that most healthcare organizations rely […]
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January 10, 2023
January 10, 2023
Post Update: Article originally published on June 6, 2017, and updated on June 16, 2020, for accuracy and comprehensiveness. Our statistics have shown that having a […]
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December 20, 2022
December 20, 2022
Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
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December 10, 2022
December 10, 2022
Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce, which makes providing 24-7 […]
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November 29, 2022
November 29, 2022
Today’s customers are more demanding than ever. They want what they want when they want it and how they want it. If businesses don’t deliver, potential […]
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October 28, 2022
October 28, 2022
Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Praising your products. So, how do you get […]
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September 29, 2022
September 29, 2022
Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business even if you have a […]
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August 26, 2022
August 26, 2022
All businesses have among their priorities to provide excellent customer service, or at least they should. According to research, American Express stated that 90% of Americans […]
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March 24, 2022
March 24, 2022
Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that […]
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February 28, 2022
February 28, 2022
Unicom surveyed 100 property managers to reveal their most pressing challenges. If you are interested in downloading the full report, please download the Biggest Property Management […]
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December 28, 2021
December 28, 2021
Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Customers interact with your business through your customer service team. This team is […]
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November 24, 2021
November 24, 2021
Growth is among the goals of every company and is even more significant for startups and small businesses. But with growth come challenges. Scaling customer service […]
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October 30, 2021
October 30, 2021
Among the numerous affected sectors, one of the most concerning is the healthcare industry. Healthcare Finance explains that employment in the healthcare industry As the world […]
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August 19, 2021
August 19, 2021
A Physician Answering Services vs. Automated Systems. Medical professionals are always looking for ways to reduce cost, increase efficiency, reduce waste, and maximize revenue. A medical […]
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July 1, 2021
July 1, 2021
Regardless if you manage three properties or hundreds of units, real estate property management software is the best way to organize your business and, more importantly, […]
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May 24, 2021
May 24, 2021
Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
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March 25, 2021
March 25, 2021
It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
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February 18, 2021
February 18, 2021
Editors Note: This article was updated on February 18, 2021, originally published on November 13, 2019, and has been completely revamped and updated for accuracy and […]
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January 21, 2021
January 21, 2021
Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter the industry. The better your service, the higher your profits, […]
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November 19, 2020
November 19, 2020
Editors Note: This article was updated on November 19, 2020, originally published on December 17, 2019, and has been completely revamped and updated for accuracy and […]
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September 23, 2020
September 23, 2020
Editors Note: This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
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July 23, 2020
July 23, 2020
Editors Note: This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
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June 16, 2020
June 16, 2020
Editors Note: This article was updated on June 16, 2020, originally published on December 4, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. […]
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May 21, 2020
May 21, 2020
Editor’s Note: This article was originally published on January 17th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. An IT Help Desk […]
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April 16, 2020
April 16, 2020
In less than a month, the entire world has been turned upside down. People are home, and many businesses have closed their doors (hopefully not for […]
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March 19, 2020
March 19, 2020
When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
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February 20, 2020
February 20, 2020
Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
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January 28, 2020
January 28, 2020
Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
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October 15, 2019
October 15, 2019
Learn How Missed Calls Can Hurt Your Business If you’re like many owners or managers, you don’t consider missed business calls a big deal. You don’t […]
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October 1, 2019
October 1, 2019
Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
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September 17, 2019
September 17, 2019
Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
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September 3, 2019
September 3, 2019
Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
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August 20, 2019
August 20, 2019
Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
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June 25, 2019
June 25, 2019
Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
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May 14, 2019
May 14, 2019
Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? If you are […]
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April 30, 2019
April 30, 2019
Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
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April 2, 2019
April 2, 2019
Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
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March 5, 2019
March 5, 2019
Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
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February 19, 2019
February 19, 2019
During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]
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January 22, 2019
January 22, 2019
Deliver Great Customer Support With This Step by Step Guide What’re your most valuable assets? If you said your people, you’d be right—especially if they’re in […]
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January 8, 2019
January 8, 2019
Know What To Expect When You Partner With A Call Answering Service Like many business owners and managers, you work hard to make your business successful. […]
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December 31, 2018
December 31, 2018
These Are The 10 Customer Service Articles From Last Year You Might Have Missed Customer service sets businesses apart. Once relegated to a minor role in […]
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December 18, 2018
December 18, 2018
How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The […]
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December 11, 2018
December 11, 2018
Learn About the Role Of Tech Support in Business Do you take technical support for granted? Some managers do. That’s understandable. Managers are so busy these […]
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November 8, 2018
November 8, 2018
The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
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October 30, 2018
October 30, 2018
Editor’s note: This post was originally published on May 2, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. How much business are […]
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October 2, 2018
October 2, 2018
Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
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September 4, 2018
September 4, 2018
Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
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August 21, 2018
August 21, 2018
10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
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August 14, 2018
August 14, 2018
Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
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August 7, 2018
August 7, 2018
As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
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July 31, 2018
July 31, 2018
PR disasters don’t play favorites. So, if you think you’re exempt from PR disasters, think again. Even the best companies have them. Volkswagen, Toyota, Equifax, Dove, […]
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July 24, 2018
July 24, 2018
Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
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July 17, 2018
July 17, 2018
Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
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July 10, 2018
July 10, 2018
6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
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July 3, 2018
July 3, 2018
It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
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June 26, 2018
June 26, 2018
If you’re like most small businesses, you’re always looking for ways to cut expenses. Every penny saved by cutting expenses boosts revenues and profits. That’s good—no […]
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June 11, 2018
June 11, 2018
Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
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June 5, 2018
June 5, 2018
Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
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May 29, 2018
May 29, 2018
Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
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May 22, 2018
May 22, 2018
The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
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May 15, 2018
May 15, 2018
If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
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May 1, 2018
May 1, 2018
You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
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April 24, 2018
April 24, 2018
How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with excellent customer service. But […]
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April 10, 2018
April 10, 2018
Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can also improve your […]
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April 3, 2018
April 3, 2018
Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
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March 27, 2018
March 27, 2018
How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
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March 20, 2018
March 20, 2018
Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
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March 13, 2018
March 13, 2018
Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
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March 6, 2018
March 6, 2018
With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
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March 6, 2018
March 6, 2018
A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
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February 27, 2018
February 27, 2018
How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
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February 20, 2018
February 20, 2018
Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen. Customers will desire […]
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February 13, 2018
February 13, 2018
Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
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January 29, 2018
January 29, 2018
Are you deciding whether you should use an answering service for your property management company? Answering services can be a great way for you to ensure […]
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January 16, 2018
January 16, 2018
The quality of customer service is essential, but speed is everything in this high-paced world. Customers and clients value a timely response over nearly every other […]
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January 9, 2018
January 9, 2018
According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]
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January 2, 2018
January 2, 2018
How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
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December 26, 2017
December 26, 2017
Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
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November 28, 2017
November 28, 2017
Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
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November 14, 2017
November 14, 2017
The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
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November 7, 2017
November 7, 2017
Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
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October 31, 2017
October 31, 2017
Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
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October 24, 2017
October 24, 2017
Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
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October 17, 2017
October 17, 2017
Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
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October 10, 2017
October 10, 2017
Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
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October 3, 2017
October 3, 2017
Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
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September 26, 2017
September 26, 2017
In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
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September 12, 2017
September 12, 2017
This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
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September 5, 2017
September 5, 2017
Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
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August 29, 2017
August 29, 2017
One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
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August 22, 2017
August 22, 2017
Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
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August 8, 2017
August 8, 2017
How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
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July 18, 2017
July 18, 2017
How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
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July 14, 2017
July 14, 2017
Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center. The agenda focused on […]
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July 11, 2017
July 11, 2017
Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
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July 4, 2017
July 4, 2017
Tips Build an Effective Help Desk Experience Customer acquisition can cost from 4 to 30 times that of keeping an existing customer. Therefore, running a effective […]
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June 27, 2017
June 27, 2017
Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]
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June 13, 2017
June 13, 2017
Bookmark these 12 Property Management Blogs Today Follow the best property management blogs to see the latest news, insights, and more. As in any industry, property […]
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April 4, 2017
April 4, 2017
For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
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March 14, 2017
March 14, 2017
A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
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February 21, 2017
February 21, 2017
A key component to developing a strong long lasting relationship with your medical answering service is to make sure they are trained to utilize your Electronic […]
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December 6, 2016
December 6, 2016
One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes and sizes—from tenant complaints to […]
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November 11, 2016
November 11, 2016
5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
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November 1, 2016
November 1, 2016
Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
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July 7, 2014
July 7, 2014
Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]
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