Customer Service Insights

Insights for Happy Customers and a Successful Business.

January 20, 2024
What Is a Calling Tree A Complete Guide to Modern Communication

What Is a Calling Tree: A Complete Guide to Modern Communication

In a world where every second counts, have you ever faced the challenge of ensuring critical information reaches every team member swiftly and effectively? This is […]
January 10, 2024
Business Continuity Checklist Ensuring Seamless Operations

Business Continuity Checklist: Ensuring Seamless Operations

Consider this startling fact: In just 2023 alone, the United States faced 25 weather and climate disaster events, each inflicting losses of over $1 billion. Faced […]
December 20, 2023
A key with the word success on it.

Active Listening Customer Service: Key to Business Success

Have you ever wondered why some customer service experiences stay with us long after the conversation ends? In the bustling world of customer service, where every […]
December 10, 2023
A woman looking at a smartphone with five stars on it.

What Is A Warm Transfer?

Have you ever wondered what makes specific customer service experiences stand out? It often concerns how interactions are handled, particularly during phone calls. This is where […]
November 20, 2023
bearded customer service

What Is a Good Definition of Customer Service?

In a world where choices abound and competition is fierce, the defining line between success and failure often hinges on customer service. This crucial aspect of […]
November 10, 2023
Female customer service representative at desk

Out-of-Hours Call Handling: Around-the-Clock Customer Service

Have you ever wondered how businesses manage customer calls that come in after the standard 9-to-5 workday? In a world where consumers expect round-the-clock support, “Out-of-Hours […]
October 25, 2023
Beautiful young female receptionist sitting and smiling

The Importance of 24/7 Patient Call Answering Services in Healthcare

Patient call-answering services in healthcare play a pivotal role in ensuring that medical practices are accessible and responsive to their patients’ needs. In the fast-paced world […]
October 10, 2023
Efficient Patient Care

Efficient Patient Care: The Role of a Medical Virtual Receptionist

In recent years, the healthcare landscape has witnessed significant transformations. According to a report by the American Hospital Association, the healthcare industry’s expenditure reached $4.3 trillion […]
September 29, 2023
Virtual Receptionist

2023 Business Guide to Virtual Receptionist Services

Editors Note: This article was updated on September 29, 2023, originally published on December 17, 2019, and has been completely revamped and updated for accuracy and […]
September 20, 2023
Effective Call Center Solutions for Small Businesses Explained

Effective Call Center Solutions for Small Businesses Explained

Welcome to our blog post, your guide to the dynamic world of Contact Center Solutions tailored for small to medium businesses. At Unicom, an industry leader […]
August 30, 2023
9 Best Practices for Scaling Your Customer Service

9 Best Practices for Scaling Your Customer Service

According to Creately.com, there are 150 million startups in the world, and 50 million new startups are created each year. Growth is the goal of every […]
August 15, 2023
Why You Need Calls Managed During Holidays

Why You Need Calls Managed During Holidays

Maintain high-quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United States. […]
July 25, 2023
Patient access registration.

Proper Steps for Patient Access Registration Services

Handle new patient access registration through a medical call center to improve operations in your practice. Depending on who you ask, “patient access” can mean different […]
July 15, 2023
A tooth with a calendar and red text.

How to Pick the Best Dental Scheduling Service

Lower costs and increase revenue by choosing the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
May 20, 2023
Don't take patient calls.

How to Better Manage Patient Phone Calls

Manage Patient Phone Calls to Deliver a Better Experience Your medical practice can see hundreds of patients each day. Due to the number of patients who […]
May 10, 2023
How to increase sales with order taking service.

How to increase sales with an Order Taking Service

This Is Why an Order-Taking Service Can Help Your Business Grow. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
April 27, 2023
Customer experience blogs to follow.

5 Great Customer Experience Articles You Need to Read

Want to Provide Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey to […]
April 15, 2023
Business continuity and disaster recovery plans.

Benefits of a Continuity and Disaster Recovery Plans

Unicom Offers Business Continuity and Disaster Recovery Plans Business continuity and disaster recovery plans ensure that your business processes and procedures remain uninterrupted through times of […]
March 25, 2023
Improve patient access with patient support services.

Easy Steps to Improve Patient Support Services

How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical care they require is critical to any medical practice. […]
March 10, 2023
Tips to increase medical business revenue.

Ways to Increase Medical Practice Revenue

Tips to Increase Medical Business Revenue Revenue sources for medical practices can be broad and varied, but all have one common goal: to support the practice’s […]
February 28, 2023
A paper with arrows and a measuring tape on it.

How to Measure Customer Support Success

Discover How to Measure Customer Support Success with Easy Tips and a Six-Steps Process Want to grow your business? Who doesn’t!? But to do it, you […]
February 15, 2023
A person holding up a phone with a customer service rating on it.

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with clients builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
January 20, 2023
How healthcare call center helps medical practices.

How to Boost Practice with Healthcare Call Center

Check out our tips for a smooth collaboration between your medical practice and a healthcare call center. It’s fair to say that most healthcare organizations rely […]
January 10, 2023
Cost of an Answering Service

Essential Guide to Answering Service Pricing

Post Update: Article originally published on June 6, 2017, and updated on June 16, 2020, for accuracy and comprehensiveness. Our statistics have shown that having a […]
December 20, 2022
20 ways to be super productive in the workplace.

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
December 10, 2022
Undiscovered benefits of an after hours answering service.

Unsurpassed Benefits of a After Hours Answering Service

Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce, which makes providing 24-7 […]
November 29, 2022
Three blue darts hitting the center of a target.

How to Create Awesome Customer Service Goals for Success

Today’s customers are more demanding than ever. They want what they want when they want it and how they want it. If businesses don’t deliver, potential […]
October 28, 2022
A graphic of a couple of people.

Why You Should Focus on Powerful Customer Engagement

Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Praising your products. So, how do you get […]
September 29, 2022
A group of business people sitting at a table in a restaurant.

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business even if you have a […]
August 26, 2022
A light bulb in the shape of a head with gears on it.

Customer Service Skills To Deliver the Best Service

All businesses have among their priorities to provide excellent customer service, or at least they should. According to research, American Express stated that 90% of Americans […]
March 24, 2022
Two men working on the roof of a house.

Best Field Service Management Software

Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that […]
February 28, 2022
The biggest property management challenges infographic.

5 Biggest Challenges of Property Management

Unicom surveyed 100 property managers to reveal their most pressing challenges. Property Management (PM) is a demanding occupation. PM requires numerous skills to handle a wide […]
November 24, 2021
Customer Service Improvement

Strategies for Customer Service Improvement

Growth is among the goals of every company and is even more significant for startups and small businesses. But with growth come challenges. Scaling customer service […]
October 30, 2021
health personnel

The U.S. Labor Shortage and its Impact on Healthcare

Among the numerous affected sectors, one of the most concerning is the healthcare industry. Healthcare Finance explains that employment in the healthcare industry As the world […]
October 1, 2021
Customer Service Challenges.

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Customers interact with your business through your customer service team. This team is […]
August 19, 2021
A comparison of a person voice.

4 Strong Motivators for Physician Answering Services

A Physician Answering Services vs. Automated Systems. Medical professionals are always looking for ways to reduce cost, increase efficiency, reduce waste, and maximize revenue. A medical […]
July 1, 2021
Property management answering service

What is the Best Property Management Software?

Regardless if you manage three properties or hundreds of units, real estate property management software is the best way to organize your business and, more importantly, […]
May 24, 2021
Customer satisfaction

Step-by-Step Guide to Customer Satisfaction

Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
March 25, 2021
Customer Service Empathy

A guide to Empathy in Customer Service

It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
February 18, 2021
What is an Answering Service?

What is an Answering Service?

Editors Note:  This article was updated on February 18, 2021, originally published on November 13, 2019, and has been completely revamped and updated for accuracy and […]
January 21, 2021
Customer Service

Proven & Easy Tips for Training Customer Service Staff

Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter the industry. The better your service, the higher your profits, […]
September 23, 2020
Customer Service Tips

Customer Service Tips to Grow Your Small Business

Editors Note:  This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
July 23, 2020
Customer Service

4 Examples of Poor Customer Service and How to Fix Them

Editors Note:  This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
June 16, 2020
Hiring an Answering Service Tips

9 Tips to Hiring the Best Answering Service

Editors Note:  This article was updated on June 16, 2020, originally published on December 4, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. […]
May 21, 2020
What is IT Help Desk?

How IT Help Desk Service Can Make Happy Customers

Editor’s Note: This article was originally published on January 17th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. An IT Help Desk […]
April 16, 2020
Helping Small Businesses during Covid-19

How Small Businesses Can Communicate With Customers During the Covid-19 Pandemic

In less than a month, the entire world has been turned upside down. People are home, and many businesses have closed their doors (hopefully not for […]
March 19, 2020
Call Center Agent

First Call Resolution: Guide to a Better Customer Experience 

When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
February 20, 2020
Patient Calling Athenahealth Answering Service

athenahealth Live Answering Service and Call Center

Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
January 28, 2020
Pros & Cons of Remote Call Center Agents vs On-Premise

On-Premise Vs Remote Call Center Agents: The Pros and Cons

Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
October 15, 2019
The Impact of Missed Calls for Your Business

The Impact of Missed Calls for Your Business

Learn How Missed Calls Can Hurt Your Business If you’re like many owners or managers, you don’t consider missed business calls a big deal. You don’t […]
October 1, 2019
A man wearing a headset and talking on his ear.

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
September 17, 2019
A woman wearing a headset while working on a laptop.

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
September 3, 2019
A model of a house on top of a piece of paper.

How to Get a Property Management Client In One Week

Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
August 20, 2019
Help Desk Services Team

What is the Right-Size for Your Help Desk Services Team?

Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
June 25, 2019
A businessman talking on his cell phone in a car.

How to protect your business from robocalls and spam

Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
May 14, 2019
IT Help Desk Statistics

10 IT Help Desk Statistics You Need to Track and Monitor

Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? If you are […]
April 30, 2019
Know What Customer Want

How to Really Know What Customers Want

Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
April 2, 2019
Manage high call volume

How to Successfully Manage High Call Volume

Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
March 5, 2019
A hand holding a light bulb with the word solution written on it.

How to Improve Problem Solving Skills in Customer Service

Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
February 19, 2019
A city skyline with a frozen lake.

Coldest Weather of the Year Doesn’t Stop Unicom

During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]
January 22, 2019
Best customer support step by step guide.

4 Step Guide to Deliver the Best Customer Support

Deliver Great Customer Support With This Step by Step Guide What’re your most valuable assets? If you said your people, you’d be right—especially if they’re in […]
January 8, 2019
Partnering with an Answering Service

Six Things to Expect When Partnering With An Answering Service

Know What To Expect When You Partner With A Call Answering Service Like many business owners and managers, you work hard to make your business successful. […]
December 31, 2018
Customer Service Articles

10 Great Customer Service Articles You Might Have Missed

These Are The 10 Customer Service Articles From Last Year You Might Have Missed Customer service sets businesses apart. Once relegated to a minor role in […]
December 18, 2018
Technical Support Specialists

7 Essential Skills Technical Support Specialists Must Have

How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The […]
December 11, 2018
Technical Support in Business

What’s the Role of Technical Support in Business?

Learn About the Role Of Tech Support in Business Do you take technical support for granted? Some managers do. That’s understandable. Managers are so busy these […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
October 30, 2018
Overflow Call Center Services

How to Get the Best Overflow Call Center Service

Editor’s note: This post was originally published on May 2, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. How much business are […]
October 2, 2018
How to Humanize Customer Service

Humanizing Customer Service Builds Brand Loyalty

Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
August 14, 2018
Call Recording

How Call Recording can Help a Business and Customers

Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
August 7, 2018
A woman wearing a headset while working on a laptop.

15 Customer Service Tips for Dealing with Angry Callers

As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
July 31, 2018
Regain Customers Trust

How Call Centers can Rebuild Customers’ Trust in a PR Crisis

PR disasters don’t play favorites. So, if you think you’re exempt from PR disasters, think again. Even the best companies have them. Volkswagen, Toyota, Equifax, Dove, […]
July 24, 2018
Leads vs Prospects

How to Manage Inbound Calls from Leads and Prospects

Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
July 10, 2018
Boost your business growth

Why use an answering service to grow your business

6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
July 3, 2018
Medical Answering Service

What you need to look for in a Medical Answering Service

It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
June 26, 2018
Hiring an Asnwering Service

Hiring a Call Center Based on Quality, Not Price

If you’re like most small businesses, you’re always looking for ways to cut expenses. Every penny saved by cutting expenses boosts revenues and profits. That’s good—no […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
June 5, 2018
Call Forwarding

How Call Forwarding can Work for Your Business

Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
May 29, 2018
Customer Service Skills for Law Firms

How law firms can improve their Customer Service Skills

Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
May 22, 2018
Customer Centric Strategy for your Business

Developing a Customer-Centric Strategy Using a Call Center

The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
May 15, 2018
Managing a Customer Serviice Complaint

Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 1, 2018
Telephone answering service

Your Medical Practice Needs a Telephone Answering Service

You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
April 24, 2018
Real Estate Customer Service by Agent

7 Fundamentals of Great Real Estate Customer Service

How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with excellent customer service. But […]
April 10, 2018
Top IT Support Desk Services

5 Ways Your Company Improves with an IT Support Desk

Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can also improve your […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
March 20, 2018
Unicom at Goldman Sachs

Unicom attends Goldman Sachs’ Businesses Summit

Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
March 13, 2018
Quality Call Center

5 Questions to Ask to Hire a Quality Call Center Service

Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 6, 2018
Telephone Answering Services

Debunking Myths About Telephone Answering Services

With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
February 27, 2018
Call Center Benefits for Customer Outreach

3 Call Center Benefits for Customer Outreach

How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
February 20, 2018
Outsource customer service

Top Benefits of Call Center Service for Your Business

Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen. Customers will desire […]
February 13, 2018
Handle Phone Calls Professionally

How to handle phone calls professionally [Infographic]

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
January 29, 2018
best answering service

How Property Management Companies Use an Answering Service

Are you deciding whether you should use an answering service for your property management company? Answering services can be a great way for you to ensure […]
January 16, 2018
top help desk call center

5 Ways a Help Desk Call Center Can Improve Your Business

The quality of customer service is essential, but speed is everything in this high-paced world. Customers and clients value a timely response over nearly every other […]
January 9, 2018
Answering Service for Startups

3 Reasons Startups Should Hire an Answering Service

According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]
January 2, 2018
How to handle business phone calls

How to Answer the Phone Properly at Your Business

How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
December 26, 2017
Unicom Makes Entrepreneur List

Best Entrepreneurial Companies: Unicom Teleservices

Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
November 28, 2017
Appointment scheduling best practices

Appointment Scheduling Tips To Avoid Scheduling Mishaps

Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
November 14, 2017
Tips to improve customer journey

4 Tips to Create an Awesome Customer Journey

The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 7, 2017
Tips to improve communication skills

Communication Skills for Customer Service Success

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
October 24, 2017
How to improve patient satisfaction

5 Tips to Quickly Improve Patient Satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 17, 2017
road map to have happy tenants

Your One-Month Roadmap to Happier Tenants

Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
October 10, 2017
Help Desk Statistics

5 Help Desk Support Stats To Help You Increase Sales

Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 3, 2017
make customers happy

Key Steps to Make Customers Happy

Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
September 26, 2017
Tips to reduce expenses for property management

Tips to Reduce Expenses in Property Management

In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
August 29, 2017
A person sitting on a bench reading a book.

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
August 22, 2017
customer service quotes

370 Great Customer Service Quotes to Energize your Team

Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 8, 2017
medical practice and how to strengthen community reputation

How to Build Your Medical Practice’s Community Reputation

How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
July 18, 2017
social responsible answering service

Unicom: A Socially Responsible Answering Service

How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
July 14, 2017
College of Dupage

Unicom Call Center and Emergency Response

Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center.  The agenda focused on […]
July 11, 2017
Kareo Answering Service

Kareo Answering Service For Independent Practices

Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
July 4, 2017
successful help desk experience

Effective Help Desk Tips: Infographic

Tips Build an Effective Help Desk Experience Customer acquisition can cost from 4 to 30 times that of keeping an existing customer. Therefore, running a effective […]
June 27, 2017
Increase Medical Practice Profits

67 Tips to Increase Medical Practice Profits

Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]
June 13, 2017
top property management blogs

12 Property Management Blogs to Follow Right Now

Bookmark these 12 Property Management Blogs Today Follow the best property management blogs to see the latest news, insights, and more. As in any industry, property […]
April 4, 2017
nextgen healthcare answering service

This Is the Best NextGen Healthcare Answering Service

For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
March 14, 2017
successful help desk experience

Help Desk Experience: The Essential Checklist

A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
February 21, 2017
practice fusion answering service

Answering Service Trained in Practice Fusion EHR Software

A key component to developing a strong long lasting relationship with your medical answering service is to make sure they are trained to utilize your Electronic […]
December 6, 2016
pm challenges

Challenges facing Property Management Professionals

One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes and sizes—from tenant complaints to […]
November 11, 2016
outsourcing help desk

Outsourcing Help Desk Tips

5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
November 1, 2016
Medical Answering Service

How a Medical Call Center can meet ACA Mandate

Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
July 7, 2014
Moraine Valley Community College

Unicom Working With Moraine Valley Community College

Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]