Items 1 to 40 of 82 total

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How to create a customer centric strategy

Your business needs customer loyalty to grow. The key to customer loyalty is creating a customer centric strategy. See the role a call center can play in your strategy.

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Posted in Help Desk Medical Property Management Business By Devin Bailey
How to Use Customer Service Complaints to Grow Your Business

You may think customer service complaints impact your call center negatively. But analyzing these complaints can benefit your business. Learn how.

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Posted in Help Desk Medical Property Management Business By Devin Bailey
the Right Size for Help Desk Services Team

Do you have a goldilocks problem with your Help Desk Services Team? Follow these tips to determine what size your help desk service team should be.

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Posted in Help Desk By Devin Bailey
Telephone Answering Service for Medical Practices

If you run a busy medical practice, then your patients need to feel secure when they call. Make sure to read the five reasons you need a telephone answering service today!

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Posted in Medical By Devin Bailey
Deliver Top Customer Service Real Estate

Is your real estate firm losing customers because of poor customer service? Take your real estate customer service to the next level with these 7 powerful tips.

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Posted in Property Management By Devin Bailey
Recommended Phone Answering Service for Business If you're considering hiring a phone answering service for your business, make sure you make an informed decision. Read on for the top three mistakes to avoid.Read More
Posted in Help Desk Medical Property Management Business By Devin Bailey
Top IT Support Desk Services Your business has a reputation to maintain and technology plays a big role. Read on to learn about five ways to improve your company with an IT support desk.Read More
Posted in Help Desk By Devin Bailey
Follow these customer service experience tips

Make sure your client retention is on track with an improved customer service experience. Click here for four guaranteed ways to keep clients happy.

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Posted in Help Desk Medical Property Management Business By Devin Bailey
Customer Service Trends in 2018

How was your customer service last year? Here are six customer service trends you need to track to deliver epic customer service in 2018.

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Posted in Help Desk Medical Property Management Business By Devin Bailey
Goldman Sachs Businesses Summit

Unicom, a leading customized answering and call center was represented at the 2018 Goldman Sachs 10,000 Businesses Summit, in Washington, D.C.

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Posted in News By Devin Bailey
How to Hire Quality Call Center Services

If your business needs help with customer service, check out this article for tips on how to hire and what to look for in quality call center services.

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Posted in Help Desk Medical Property Management Business By Devin Bailey
Business benefits of using a call center services

If you're thinking of outsourcing your customer service to a customer service call center, check out this article to see this move can benefit your business!

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Posted in Business By Devin Bailey
Outsource Call Center Services Using a call center can help improve your customer outreach tenfold, check out this article for information on call center benefits for your business.Read More
Posted in Help Desk Medical Property Management Business By Devin Bailey
Outsource Call Center Services

Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen.

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Posted in Help Desk Medical Business By Devin Bailey
How to Handle Phone Calls Professionally

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – use this infographic for tips to handle phone calls professionally.

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Posted in Business By Devin Bailey
Best Answering Service for Business

Looking to boost your reputation with customers? Here's how the best answering service can improve your customers' opinion of your brand.

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Posted in Business By Devin Bailey
Why top property management firms use an answering service

Looking for the best way to serve the needs of tenants across your various rental properties? Here's why an answering service is a perfect solution.

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Posted in Property Management By Devin Bailey
Myths about Telephone Answering Services

If you're skeptical about telephone answering services, you probably believe some myths that just aren't true. Here's the top 4 answering service myths debunked.

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Posted in Business By Devin Bailey
How Businesses are using a Help Desk Call Center

Does your business struggle to balance fielding customer calls with focusing on work? Check out these 5 ways a help desk call center can help enhance staff productivity.

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Posted in Help Desk By Devin Bailey
Startup using an Answering Service

If your startup hasn't considered an answering service, you could be missing out. See 3 reason why your could benefit from a professional answering service.

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Posted in Business By Devin Bailey
How to Handle Phone Calls Professionally

How your business answers the phone can play a critical part in delivering an amazing customer experience. Follow these 10 tips to better manage business phone calls.

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Posted in Business By Devin Bailey
Unicom selected to Entrepreneur360 list

Unicom Named One Of The “Best Entrepreneurial Companies In America” By Entrepreneur Magazine’s 2017 Entrepreneur360 List

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Posted in News By Devin Bailey
hiring the wrong answering service

Fact: Not all answering services are created equal. Look for these 6 signs so you don't hire the wrong answer service for your business, and get the best service the first time.

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Posted in Business By Devin Bailey
improve your small business customer service with these tips

What steps is your small business taking to improve your customer service? Use these customer service tips to make happier customers.

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Posted in Business By Devin Bailey

What is an answering service?

Dec 5, 2017 11:18:00 AM

what is an answering service

What is an answering service and how can it help my business? Who should use an answering service? We answer all these questions in this week's blog post.

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Posted in News By Devin Bailey
appointment scheduling best practices

Poor appointment management can have a big impact on your bottomline. Use these appointment scheduling best practices to help your organization save time and money.

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Posted in Medical Business By Devin Bailey
examples of bad customer service

Without a customer-centered focus that builds trust, appeals to the customer, and reduces services problems, failure is pre-destined. See four fixes to poor customer service.

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Posted in Business By Devin Bailey
Tips to improve the customer journey

From selling houses to one-dollar razors, a good customer journey will help develop customers who stay with your business for years. Here are 4 tips to enhance your customer's journey.

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Posted in Business By Devin Bailey
tips to improve communication skills

Good customer service starts with great communication, so make sure your team masters these 5 skills and you’ll have better service for years to come...

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Posted in Help Desk Business By Devin Bailey
Live Phone Support versus Live Chat

Customer focused businesses are always looking for ways to increase consumer satisfaction. With new technology, which is the preferred method of communication with customers?

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Posted in Business By Devin Bailey
improve patient satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? With these five simple steps, you can start providing better service today.

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Posted in Medical By Devin Bailey
roadmap to happier tenants

Tenant loyalty can be essential to the success of your property management firm. Our one-month roadmap to keep tenants longer and have a profitable and efficient business.

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Posted in Property Management By Devin Bailey
help desk support statistics to increase sales

Looking to increase your business sales? Your help desk can play an important role in obtaining new business. Use these 5 help desk support stats in your next sales pitch.

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Posted in Help Desk By Devin Bailey

Key Steps to Make Customers Happy

Oct 3, 2017 11:11:59 AM

How To Make Super Happy Customers

Every business likes to see positive feedback from their customers. Even more, they love when their customers tell the world about their experience.

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Posted in Business By Devin Bailey
Top Property Management News Sites

Every business is in constant pursuit to reduce operating costs. Maximizing profits is important for any business. Where can your property management firm lower costs?

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Posted in Property Management By Devin Bailey
Top Customer Service Books You Need to Read

Knowledge and curiosity can help you on your journey to developing an amazing customer experience. Follow these great customer experience blogs to build your knowledge.

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Posted in Business By Devin Bailey
Infographic 20 Customer Experience Statistics

This infographic outlines key statistics from Esteban Kolsky's research to help you understand how important the role of customer experience is for your business.

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Posted in Business By Devin Bailey
Top Customer Service Books You Need to Read

Part two continues of the ultimate customer service book checklist. Not sure what book to read? This list will give you ideas of what books can help improve your customer's experience.

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Posted in Business By Devin Bailey
Top Customer Service Books You Need to Read

If you are passionate about customer service, these are books are for you. This checklist lets you see which books you have read and which should be on your list.

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Posted in Business By Devin Bailey
Top Customer Service Quotes

Enjoy this curated list of customer service quotes organized by character length and in alphabetical order by author. Share these quotes with your social network.

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Posted in Business By Devin Bailey

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