It’s no secret. Things can get chaotic in a thriving small business. If you manage a small business, you know what we mean. Things can get so crazy sometimes, it can be a struggle just to complete your daily To Do list.
But when things get so chaotic they start to spin out of control, you’re in trouble. That’s when things can fall through the cracks, hurting customer service suffers. When that happens, you can damage your reputation and lose customers, cutting profitability.
What you need is a way to regain control of your business. Partnering with a live phone answering service can be just what the doctor ordered. Having a calling plan customized to your needs can help you regain control of your mall business and boost profitability.
Below are nine benefits of answering services—benefits that can boost your small business to the next level:
Telephone calls can be big distractions. Cell phone usage, for example, is among the biggest distractions in the workplace. Sure, they’re great for business. They keep you in touch with clients and prospects, and they help you deliver epic customer service.
But too many phone calls can hamper productivity. They also can interrupt workflow and waste time. Plus, they can break momentum when employees are working and force them to spend time finding out where they left off before the call.
A live answering service is a cost-effective way to eliminate phone calls and boost productivity. Plus, it helps your staff maintain its momentum and focus on what they’re doing. They get more things done in less time, boosting profitability.
If you’re like many small businesses, labor is one of your biggest expenses. You’ve come to expect that. But you don’t want labor costs to get out of hand—especially if you’re a startup. Startups often lack the budget for a large staff.
Using an answering service can eliminate the cost of hiring a receptionist or an admin person and enhance customer service. That frees up funds to invest elsewhere in your business. Plus, it eliminates the costs of hiring the wrong person.
Hiring new staff is often a headache, one you could do without. You need to consider things like type (part-time, full-time), wages, experience, and benefits before deciding on a candidate, among other things.
Once you hire them you need to make sure he or she provides the same epic customer service your business is known for. That means you need to put in a lot of time—and monitor—training new employees to make sure they’re doing the job correctly.
Using a live answering service does two things. It helps you eliminates the stress of training new employees and the need to monitor new employees until they come up to speed in their jobs.
Maximizing ROI is imperative for a small business. Spending hundreds or thousands of dollars on marketing is wasted, however, if you’re inaccessible when sales calls come in because of your promotional efforts. That cuts ROI of these projects dramatically.
Partnering with a live answering service means you won’t miss any sales opportunities when your staff isn’t around. Thanks to the answering service, you could see hundreds of hot leads in your inbox in the morning, maximizing the ROI of your marketing dollars
To better calculate your ROI, we recommend you read this article on answering service prices.
It would be nice if you could be open 24/7/365. But you can’t. Few small businesses can. Hiring a live answering service is a cost-effective way to expand your hours and boost profitability while your staff is not on duty. Plus, you’ll always have a live person answering your calls.
Your customers need to know they can rely on you when it counts—like when they have questions or issues with your products or services. The challenge is making sure your staff follows your quality procedures and delivers epic customers service every time.
Using an answering service can guarantee that employees follow procedures when customers contact you and deliver topflight customer service. If procedures change, your answering service has the flexibility to change its activities to meet your needs, ensuring reliability and consistency.
Customers come to you not just for your service but also for your value-added services—the little things you do that differentiate you from your competitors. But your staff can’t provide those value-added services if they’re busy handling phone calls.
Live answering services can help filter incoming calls, forwarding those calls that matter and freeing your staff to provide the additional activities that mean so much to customers.
With an answering service, employees can take calls when they’re free and manage them when they don’t want to, allowing them to focus on providing the best value-added service possible.
From day to day, you never know what can happen in a small business. But one thing’s certain. An unexpected event or a sudden emergency can occur at any time. If you’re not prepared to handle it, the event could wipe you out.
An answering service can help you cope with the unexpected—even if it’s just a temporary surge in calls. It can keep you up and running when things deteriorate and help meet customer needs quickly and efficiently.
Managing appointments is a challenge. In fact, it can be a real nightmare if you lack the right staff and the right technology, resulting in missed appointments. That’s unprofessional. Missing a meeting also creates a poor first impression if you’re meeting with someone for the first time.
Turning appointment setting and managing over to a live answering service can help you beat this challenge. It simplifies things and frees your employees from the hassle of managing a full schedule of appointments. That way nothing falls through the cracks.
These are just some of the benefits a live answering service delivers—benefits that can help you take your business to the next level.
Managing a small business isn’t easy. With everything that goes on daily in a small business, you can easily lose control of your business. When that happens, you need to do something about it.
Partnering with a live answering service can help you regain control of your business. More importantly, it can key provide advantages that can help your business survive and thrive
The key is partnering with a live answering service that meets your exact needs and provides answering service pricing that fits your budget.