Customer Service Insights

Insights for Happy Customers and a Successful Business.

December 4, 2018
Hire the Best Answering Service

8 Tips to Hiring the Best Answering Service the First Time

The right 24-hour live answering service can make or break your business. It can help with customer service, lead generation, order processing as well as appointment […]
November 27, 2018
Answering Service for Small Business

10 Big Benefits of Answering Services for Small Business

Unicom started as a small business in 1990 and we understand the daunting challenges small businesses face. One way to minimize your to-do list is to […]
November 27, 2018
Answering Service for Small Business

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business. If you manage a small business, […]
November 20, 2018
What is the best customer service

7 Universal Skills to Deliver the Best Customer Service

What’s the best customer service? That’s a hard question to answer—one that many business owners and managers struggle with daily. The best service often depends on […]
November 13, 2018
What is an answering service?

What is an Answering Service?

When you want instant relief from a splitting headache at 3 a.m., for example, who do you call? You call your doctor. When the phone connects, […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
November 6, 2018
Help Desk Improvement Ideas

8 Help Desk Improvement Ideas to Make Customers Go WOW

Help Desk Tricks To Impress Your Customers And Make Them Stick With You Like it or not, your help desk is the face of your business—one […]
October 30, 2018
Overflow Call Center Services

How to Get the Best Overflow Call Center Service

Editor’s note: This post was originally published on May 2, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. How much business are […]
October 23, 2018
how much does an answering service cost

How much does an answering service cost?

Every business wants to increase sales. To do so, you will need more customers spending more money for your service or product. But what happens when […]
October 16, 2018
Affordable Answering Service Pricing

Live Answering Service Pricing in 3 Easy Steps

Post Update: Article update October 16,2018. Originally published on June 6, 2017.  Do you dread getting your answering service bill? Are you overpaying for these services? […]
October 9, 2018
What is an answering service for doctors office

What is an answering service for a doctor’s office?

Thinking about hiring an answering service for your medical practice? If you are, you’re not alone. More and more medical practices are doing it. But, what […]
October 2, 2018
How to Humanize Customer Service

Humanizing Customer Service Builds Brand Loyalty

Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
September 25, 2018
Tips for Training Customer Service Staff

7 Proven & Super Easy Tips for Training Customer Service Staff

Learn About Seven Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter what it is. The better your service, […]
September 18, 2018
Customer Service Improvement

6 Go-To Strategies for Customer Service Improvement

Apply these 6 Strategies for Customer Service Improvement Americans sure love their “days.” We have National Ice Cream Day, National Pancake Day, National Talk Like a Pirate […]
September 11, 2018
On-premise Vs Remote Agents

On-Premise Vs Remote Call Center Agents: The Pros and Cons Explained

Learn about the Advantages and Disadvantages of Hiring Remote Agents and How On-Premise Teams Can Benefit Your Company More and more call centers are replacing on-premise […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
August 28, 2018
Scaling Your Customer Service Team

9 Best Practices for Scaling Your Customer Service

Growth. It’s the goal of every company—especially startups. But with growth come challenges. Scaling customer service is among the thorniest of those challenges. A startup’s most […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, […]
August 14, 2018
Call Recording

How Call Recording can Help a Business and Customers

Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
August 7, 2018
Tips for dealing with angry customers

7 Effective Tips for Dealing with Angry Callers

As a 24 hour call center, we handle a wide spectrum of calls through out the day. When providing customer service, you are bound to encounter […]
July 31, 2018
Regain Customers Trust

How to Use a Call Center to Rebuild Customers Trust During a PR Crisis

PR disasters don’t play favorites. So, if you think you’re exempt from PR disasters, think again. Even the best companies have them. Volkswagen, Toyota, Equifax, Dove, […]
July 24, 2018
Leads vs Prospects

How to Manage Inbound Calls from Leads and Prospects

Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
July 10, 2018
Boost your business growth

Why use an answering service to grow your business

6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
July 3, 2018
Medical Answering Service

What you need to look for in a Medical Answering Service

It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
June 26, 2018
Hiring an Asnwering Service

Hiring a Call Center Based on Quality, Not Price

If you’re like most small businesses, you’re always looking for ways to cut expenses. Every penny saved by cutting expenses boosts revenues and profits. That’s good—no […]
June 19, 2018
Poor Answering Service

The High Cost of Poor Answering Service

Outsourcing your business calls provides numerous benefits. It cuts costs, increases customer satisfaction, reduces call abandonment, and provides 24/7/365 support. It also boosts productivity, enhances professionalism, […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
June 5, 2018
Call Forwarding

How Call Forwarding can Work for Your Business

Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
May 29, 2018
Customer Service Skills for Law Firms

7 Great Tips to Improve Customer Service Skills at Your Law Firm

Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
May 22, 2018
Customer Centric Strategy for your Business

How to use a Call Center to Create a Customer Centric Strategy

The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
May 15, 2018
Managing a Customer Serviice Complaint

How to Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 8, 2018
Help Desk Services Team

What is the Right-Size for Your Help Desk Services Team?

Do you have a Goldilocks problem with your Help Desk Services Team? Leaner and meaner. Running leaner and meaner isn’t an option in today’s hotly contested […]
May 1, 2018
Telephone answering service

5 Reasons Your Medical Practice Needs a Telephone Answering Service

You have a day full of appointments to see patients but your phone keeps ringing. Which patient do you make wait, the phone or the appointment? […]
April 24, 2018
Real Estate Customer Service by Agent

7 Fundamentals of Great Real Estate Customer Service

How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with epic real estate […]
April 17, 2018
Phone Answering Service for Business

3 Mistakes to Avoid When Hiring a Phone Answering Service for Your Business

Mistakes to Avoid When Hiring a Phone Answering Service Hiring a phone answering service is essential for any growing business. Customer complaints start piling in as […]
April 10, 2018
Top IT Support Desk Services

5 Ways Your Company Improves with an IT Support Desk

Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can also improve your […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Service Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
March 20, 2018
Unicom at Goldman Sachs

Unicom attends Goldman Sach’s Businesses Summit

Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
March 13, 2018
Quality Call Center

5 Questions to Ask to Hire a Quality Call Center Service

Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 6, 2018
Telephone Answering Services

Debunking Myths About Telephone Answering Services

With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
February 27, 2018
Call Center Benefits for Customer Outreach

3 Call Center Benefits for Customer Outreach

How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
February 20, 2018
Outsource customer service

Why Your Business Should Outsource Its Call Center Services

Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen. Customers will desire […]
February 13, 2018
Handle Phone Calls Professionally

How to handle phone calls professionally [Infographic]

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 6, 2018
best answering service

How a the Best Answering Service Can Boost Your Company’s Reputation

You do all you can to be there for your customers. But you need the best customer satisfaction techniques, especially when talking to customers over the […]
January 29, 2018
best answering service

Why Your Property Management Firm Needs an Answering Service

Are you deciding whether you should use an answering service for your property management company? Answering services can be a great way for you to ensure […]
January 16, 2018
top help desk call center

5 Ways a Help Desk Call Center Can Improve Your Business

The quality of customer service is essential, but speed is everything in this high-paced world. Customers and clients value a timely response over nearly every other […]
January 9, 2018
Answering Service for Startups

3 Reasons Startups Should Hire an Answering Service

According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]
January 2, 2018
How to handle business phone calls

How to Answer the Phone Properly at Your Business

How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
December 26, 2017
Unicom Makes Entrepreneur List

Unicom makes list of Best Entrepreneurial Companies in America

Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
December 19, 2017
Hiring Wrong Answering Service

6 Signs You Chose the Wrong Answering Service

Fact: Not all answering services are created equal. There are many reasons why a business owner may choose to hire an answering service to take over […]
December 12, 2017
Customer Service for Small Business

5 Ways Small Business Owners Can Improve Customer Service

Improve your small business customer service with these tips Most small business owners know that excellent customer service is the key to a success in any […]
November 28, 2017
Appointment scheduling best practices

Appointment Scheduling Tips To Avoid Scheduling Mishaps

Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
November 21, 2017
bad customer service experience

4 Ways to Deliver Poor Customer Service and How To Fix it

Customer service. It’s the backbone, the glue, the mainstay that holds a company together. When strong customer service is at the heart of a business model, […]
November 14, 2017
Tips to improve customer journey

4 Tips to Create an Awesome Customer Journey

The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 7, 2017
Tips to improve communication skills

5 Communication Skills Your Customer Service Team Must Master

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels […]
October 24, 2017
How to improve patient satisfaction

5 Free and Immediate Steps to Improve Patient Satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 17, 2017
road map to have happy tenants

Your One-Month Roadmap to Happier Tenants

Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
October 10, 2017
Help Desk Statistics

5 Help Desk Support Stats To Help You Increase Sales

Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 3, 2017
make customers happy

Key Steps to Make Customers Happy

Make Customers Happy to Build a Successful Organization Every business likes to see positive feedback from their customers. Even more, they love when their customers tell […]
September 26, 2017
Tips to reduce expenses for property management

Tips to Reduce Expenses in Property Management

In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
August 29, 2017

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
August 22, 2017
customer service quotes

370 Customer Service Quotes to Energize your Team

Customer Service Quotes Organized for Social Sharing Looking for the perfect customer service quote for your social post? Below is a curated list of customer service […]
August 15, 2017
increase medical practice profits

Infographic: Tips to Increase Medical Business Revenue

A visual graphic to help build your medical business revenue A proven method to increase your bottom-line is to focus on your customers. In the case […]
August 8, 2017
medical practice and how to strengthen community reputation

Medical Practice: How to Strengthen Your Community Reputation

How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
August 1, 2017
Property Management Client Sales

How to Get Property Management Clients In One Week

4 Ideas to Bring in New Property Management Clients By the End of the Week How to find property management leads Growing your property management company […]
July 18, 2017
social responsible answering service

Unicom: A Socially Responsible Answering Service

How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
July 14, 2017
College of Dupage

Unicom Call Center and Emergency Response

Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center.  The agenda focused on […]
July 11, 2017
Kareo Answering Service

Kareo Answering Service For Independent Practices

Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
July 4, 2017
successful help desk experience

Effective Help Desk Tips: Infographic

Tips Build an Effective Help Desk Experience Customer acquisition can cost from 4 to 30 times that of keeping an existing customer. Therefore, running a effective […]
June 27, 2017
Increase Medical Practice Profits

67 Tips to Increase Medical Practice Profits

Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]
June 20, 2017
live answering service rates

Infographic: Live Answering Service Rates Explained

Live Answering Service Rates Explained in an Infographic In 2 minutes, you should be able to understand what you are paying for. View this infographic to […]
June 13, 2017
top property management blogs

12 Property Management Blogs to Follow Right Now

Bookmark these 12 Property Management Blogs Today Follow the best property management blogs to see the latest news, insights, and more. As in any industry, property […]
May 30, 2017
manage calls during holidays

Why You Need Calls Managed During Holidays

Maintain high quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United […]
May 23, 2017
call center services great agents

Secret to Top Call Center Services: Great People

Great People are Key to Call Center Services An organization’s call center is a critical touch point for managing the customer experience. People that manage calls […]
May 16, 2017
Top Customer Experience Blogs

5 Great Customer Experience Articles You Need to Read

Want to Provide a Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey […]
May 9, 2017
Professional Phone Etiquette

7 Fundamentals of Professional Phone Etiquette

Implement these 7 phone etiquette fundamentals to deliver a great customer experience. The telephone is the first touch point people have with most organizations. Even with […]
April 25, 2017
order taking service

How to increase sales with an Order Taking Service

This is why an Order Taking Service is powerful for businesses. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
April 18, 2017
dental scheduling service

How to Pick the Best Dental Scheduling Service

Lower costs and increase revenue by picking the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
April 11, 2017
super productive in the workplace

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done in your day. During our work day, we constantly find ourselves looking at […]
April 4, 2017
nextgen healthcare answering service

This Is the Best NextGen Healthcare Answering Service

For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
March 28, 2017

How To Pick The Best Small Business Answering Service

This is how to hire the best small business answering service the first time. Ensuring you have polite, professional employees to answer customer calls is extremely […]
March 21, 2017
top emergency answering service

How to Avoid Disaster with Emergency Answering Services

An Emergency Answering Services protect businesses by keeping customers and staff informed if disaster strikes. Emergencies happen without a moment’s notice. When the unexpected hits, will […]
March 14, 2017
successful help desk experience

Help Desk Experience: The Essential Checklist

A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
March 7, 2017
property management challenges

This is the 5 Biggest Property Management Challenges

 Unicom surveyed 100 property management professionals to reveal their most pressing challenges. If you are interested in downloading the full report, please download the Biggest Property […]
February 28, 2017
streamline patient access

Why You Need to Streamline Patient Access Registration Services

Handle new patient access registration through a medical call center to improve operations in your practice. Depending who you ask, “patient access” can mean different things. […]
February 21, 2017
practice fusion answering service

How to Soar with Best Practice Fusion EPR Answering Service

How to Soar with Best Practice Fusion EPR Answering Service The benefits of working with a medical answering service trained in Practice Fusion EHR Software A […]
February 14, 2017
patient support services

How to Improve Patient Access with Patient Support Services

How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical support they require is critical to any medical practice. […]
February 7, 2017
healthcare call center

How to Boost Practice with Healthcare Call Center

Here are some tips to make sure that your medical practice operations work smoothly with your healthcare call center. It’s fair to say that most medical […]
January 31, 2017
Business Continuity and Disaster Recovery

Why you Need Business Continuity and Disaster Recovery Plans

Unicom offers Business Continuity and Disaster recovery Plans This ensures that your business processes and procedures remain uninterrupted through crisis or outage. A 2014 Forrester Research […]
January 24, 2017
athenahealth medical call center

athenahealth Medical Call Center Benefits

In order to get the most out of your relationship with your medical call center, make sure that the call center can support the Practice Management […]
January 17, 2017
it help desk services

How IT Help Desk Service Can Make Happy Customers

It is important to keep your customer’s expectations in mind as you consider the effectiveness of your IT help desk service. Working with an outsourced help […]
January 10, 2017
amazing customer experience

Why You Should Focus on Powerful Customer Engagement

Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Giving you beautiful praise. So, how do you […]
January 3, 2017
after hours answering service

Unsurpassed Benefits of a After Hours Answering Service

Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce which makes providing 24-7 […]
December 27, 2016
hipaa compliant answering service

Why An HIPAA Compliant Answering Service is Important?

Why Practices Need a Secure HIPAA Compliant Answering Service When hiring an answering service, medical practices need a HIPAA compliant answering service. By 2025 the Association […]
December 20, 2016
manage patient phone calls

How to Make Your Practice Skyrocket? Manage Patient Phone Calls

Manage patient phone calls to deliver a better experience Your medical practice can see hundreds of patients each day. With so many patients, to manage patient […]
December 6, 2016
pm challenges

Challenges facing Property Management Professionals

Challenges facing Property Management Professionals One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes […]
November 25, 2016
physician answering service and automated services

4 Strong Motivators for Physician Answering Services

A Physician Answering Services vs. Automated Systems. Four reasons why a live voice can make the difference to your bottom-line. Medical professionals are always looking for […]
November 18, 2016

Why Top Staff Need A Property Management Answering Service

As a property manager, you have an incredible responsibility to balance the needs and desires of your tenants while juggling countless tasks to create value for […]
November 11, 2016
outsourcing help desk

Outsourcing Help Desk Tips

5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
November 1, 2016
Create value with Telephone Answering Service

Create Value with a Professional Telephone Answering Service

Create Superior Value with a Telephone Answering Service We live in a world where we are challenged to increase revenue, reduce costs, and increase satisfaction with […]
November 1, 2016
Medical Answering Service

How a Medical Call Center can meet ACA Mandate

Medical Call Center can assist with ACA Mandate Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take […]
July 7, 2014
Moraine Valley Community College

Unicom Working With Moraine Valley Community College

Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]