April 21, 2024
What is IT Help Desk?

Help Desk Answering Services: Your First Step Towards Better Customer Relations

Editor’s Note: This article was originally published on January 17th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. According to EmailAnalytics, excellent customer […]
September 29, 2023
Virtual Receptionist

2023 Business Guide to Virtual Receptionist Services

Editors Note: This article was updated on September 29, 2023, originally published on December 17, 2019, and has been completely revamped and updated for accuracy and […]
January 10, 2023
Cost of an Answering Service

Essential Guide to Answering Service Pricing

Post Update: Article originally published on June 6, 2017, and updated on June 16, 2020, for accuracy and comprehensiveness. Our statistics have shown that having a […]
December 20, 2022
20 ways to be super productive in the workplace.

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
August 26, 2022
A light bulb in the shape of a head with gears on it.

Customer Service Skills To Deliver the Best Service

All businesses have among their priorities to provide excellent customer service, or at least they should. According to research, American Express stated that 90% of Americans […]
March 24, 2022
Two men working on the roof of a house.

Best Field Service Management Software

Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that […]
November 24, 2021
Customer Service Improvement

Strategies for Customer Service Improvement

Growth is among the goals of every company and is even more significant for startups and small businesses. But with growth come challenges. Scaling customer service […]
October 1, 2021
Customer Service Challenges.

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Customers interact with your business through your customer service team. This team is […]
July 1, 2021
Property management answering service

What is the Best Property Management Software?

Regardless if you manage three properties or hundreds of units, real estate property management software is the best way to organize your business and, more importantly, […]
May 24, 2021
Customer satisfaction

Step-by-Step Guide to Customer Satisfaction

Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
March 25, 2021
Customer Service Empathy

A guide to Empathy in Customer Service

It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
February 18, 2021
What is an Answering Service?

What is an Answering Service?

Editors Note:  This article was updated on February 18, 2021, originally published on November 13, 2019, and has been completely revamped and updated for accuracy and […]
January 21, 2021
Customer Service

Proven & Easy Tips for Training Customer Service Staff

Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter the industry. The better your service, the higher your profits, […]
September 23, 2020
Customer Service Tips

Customer Service Tips to Grow Your Small Business

Editors Note:  This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
July 23, 2020
Customer Service

4 Examples of Poor Customer Service and How to Fix Them

Editors Note:  This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
June 16, 2020
Hiring an Answering Service Tips

9 Tips to Hiring the Best Answering Service

Editors Note:  This article was updated on June 16, 2020, originally published on December 4, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. […]
April 16, 2020
Helping Small Businesses during Covid-19

How Small Businesses Can Communicate With Customers During the Covid-19 Pandemic

In less than a month, the entire world has been turned upside down. People are home, and many businesses have closed their doors (hopefully not for […]
March 19, 2020
Call Center Agent

First Call Resolution: Guide to a Better Customer Experience 

When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
February 20, 2020
Patient Calling Athenahealth Answering Service

athenahealth Live Answering Service and Call Center

Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
January 28, 2020
Pros & Cons of Remote Call Center Agents vs On-Premise

On-Premise Vs Remote Call Center Agents: The Pros and Cons

Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
October 15, 2019
The Impact of Missed Calls for Your Business

The Impact of Missed Calls for Your Business

Learn How Missed Calls Can Hurt Your Business If you’re like many owners or managers, you don’t consider missed business calls a big deal. You don’t […]
May 22, 2018
Customer Centric Strategy for your Business

Developing a Customer-Centric Strategy Using a Call Center

The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
May 15, 2018
Managing a Customer Serviice Complaint

Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]