July 28, 2021
Roofing workers

Best Field Service Management Software

Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that […]
July 1, 2021
Property management answering service

What is the Best Property Management Software?

Regardless if you manage three properties or hundreds of units, real estate property management software is the best way to organize your business and, more importantly, […]
May 24, 2021
Customer satisfaction

Step-by-Step Guide to Customer Satisfaction

Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
March 25, 2021
Customer Service Empathy

A guide to Empathy in Customer Service

It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
February 18, 2021
What is an Answering Service?

What is an Answering Service?

Editors Note:  This article was updated on February 18, 2021, originally published on November 13, 2019, and has been completely revamped and updated for accuracy and […]
January 21, 2021
Customer Service

Proven & Easy Tips for Training Customer Service Staff

Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter the industry. The better your service, the higher your profits, […]
December 17, 2020
Customer Service Challenges

12 Biggest Customer Service Challenges and How To Solve Them

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Customers interact with your business through your customer service team. This team is […]
November 19, 2020
Virtual Receptionist

2020 Business Guide to Virtual Receptionist Services

Editors Note:  This article was updated on November 19, 2020, originally published on December 17, 2019, and has been completely revamped and updated for accuracy and […]
October 26, 2020
Customer Service Skills

Customer Service Skills To Deliver the Best Service

Post Update: Article updated October  26, 2020, and originally published on November 20, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. All […]
September 23, 2020
Customer Service Tips

Customer Service Tips to Grow Your Small Business

Editors Note:  This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
August 27, 2020
Customer Service Improvement

6 Go-To Strategies for Customer Service Improvement

Editors Note:  This article was updated on August 27, 2020, originally published on September 18, 2018, and has been completely revamped and updated for accuracy and […]
July 23, 2020
Customer Service

4 Examples of Poor Customer Service and How to Fix Them

Editors Note:  This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
June 16, 2020
Hiring an Answering Service Tips

9 Tips to Hiring the Best Answering Service

Editors Note:  This article was updated on June 16, 2020, originally published on December 4, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. […]
June 16, 2020
Cost of an Answering Service

Essential Guide to Answering Service Pricing

Post Update: Article updated June 16, 2020, and originally published on June 6, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. Our […]
April 16, 2020
Helping Small Businesses during Covid-19

How Small Businesses Can Communicate With Customers During the Covid-19 Pandemic

In less than a month, the entire world has been turned upside down. People are home, and many businesses have closed their doors (hopefully not for […]
March 19, 2020
Call Center Agent

First Call Resolution: Guide to a Better Customer Experience 

When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
February 20, 2020
Patient Calling Athenahealth Answering Service

athenahealth Live Answering Service and Call Center

Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
January 28, 2020
Pros & Cons of Remote Call Center Agents vs On-Premise

On-Premise Vs Remote Call Center Agents: The Pros and Cons

Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
October 15, 2019
The Impact of Missed Calls for Your Business

The Impact of Missed Calls for Your Business

Editors Note: This article was originally published on March 19, 2019, and has been completely revamped and updated for accuracy and comprehensiveness. Learn How Missed Calls […]
October 1, 2019

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
September 17, 2019

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
September 3, 2019

How to Get a Property Management Client In One Week

Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
August 20, 2019
Help Desk Services Team

What is the Right-Size for Your Help Desk Services Team?

Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
July 23, 2019

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with customers builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]