June 16, 2020
Hiring an Answering Service Tips

9 Tips to Hiring the Best Answering Service

Editors Note:  This article was updated on June 16, 2020, originally published on December 4, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. […]
June 16, 2020
Cost of an Answering Service

Essential Guide to Answering Service Pricing

Post Update: Article updated June 16, 2020, and originally published on June 6, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. Our […]
April 16, 2020
Helping Small Businesses during Covid-19

How Small Businesses Can Communicate With Customers During the Covid-19 Pandemic

In less than a month, the entire world has been turned upside down. People are home, and many businesses have closed their doors (hopefully not for […]
March 19, 2020
Call Center Agent

First Call Resolution: Guide to a Better Customer Experience 

When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
February 20, 2020
Patient Calling Athenahealth Answering Service

athenahealth Live Answering Service and Call Center

Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
January 28, 2020
Pros & Cons of Remote Call Center Agents vs On-Premise

On-Premise Vs Remote Call Center Agents: The Pros and Cons Explained

Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
December 17, 2019
Virtual Receptionist

2020 Business Guide to Virtual Receptionist Services

What if you could get back 1 hour a day? What about 30 minutes? You could leave the office on time or focus on the next […]
November 13, 2019
What is an Answering Service?

What is an Answering Service?

When you want instant relief from a splitting headache at 3 a.m., for example, who do you call? You call your doctor. When the phone connects, […]
October 15, 2019
The Impact of Missed Calls for Your Business

The Impact of Missed Calls for Your Business

Editors Note: This article was originally published on March 19, 2019, and has been completely revamped and updated for accuracy and comprehensiveness. Learn How Missed Calls […]
October 1, 2019

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
September 17, 2019

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
September 3, 2019

How to Get a Property Management Client In One Week

Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
August 20, 2019
Help Desk Services Team

What is the Right-Size for Your Help Desk Services Team?

Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
July 23, 2019

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with customers builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
July 9, 2019

How to get the best answering service for HVAC company?

The HVAC market is riding high these days. It’s expected to reach $136.5 billion by 2024, says a recent market research report by P&S Intelligence. Plus, […]
June 25, 2019

How to protect your business from robocalls and spam

Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
June 11, 2019
Legal Office Answering Service

Do You Need a Legal Office Answering Service for Your Firm?

What’s the biggest challenge your law firm faces today? More than 25% of law firms recently surveyed by Thomas Reuters Solo and Small Law Firms said its […]
May 28, 2019
Virtual Receptionist

Virtual Receptionist: The Solution to Unanswered Calls for Small Businesses

Do you consider a missed call a big deal? If you’re like many business managers, you don’t. After all, there’s still email and instant messaging isn’t […]
May 14, 2019
IT Help Desk Statistics

10 IT Help Desk Statistics You Need to Track and Monitor

Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? If you are […]
April 30, 2019
Know What Customer Want

How to Really Know What Customers Want

Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
April 16, 2019
Customer Service Tips

10 Customer Services Tips to Grow Your Small Business

Customers service. It’s a popular topic of discussion among savvy business leaders and managers. And with good reason. Customer service is your company’s lifeblood. It’s at […]
April 2, 2019
Manage high call volume

How to Successfully Manage High Call Volume

Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
March 5, 2019
Problem Solving Skills

How to Improve Problem Solving Skills in Customer Service

Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
February 19, 2019
Unicom in Chicago Illinois

Coldest Weather of the Year Doesn’t Stop Unicom

During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]