February 28, 2022
property management challenges

5 Biggest Challenges of Property Management

Unicom surveyed 100 property managers to reveal their most pressing challenges. If you are interested in downloading the full report, please download the Biggest Property Management […]
October 30, 2021
health personnel

The U.S. Labor Shortage and its Impact on Healthcare

Among the numerous affected sectors, one of the most concerning is the healthcare industry. Healthcare Finance explains that employment in the healthcare industry As the world […]
August 19, 2021
physician answering service and automated services

4 Strong Motivators for Physician Answering Services

A Physician Answering Services vs. Automated Systems. Medical professionals are always looking for ways to reduce cost, increase efficiency, reduce waste, and maximize revenue. A medical […]
October 1, 2019

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
September 17, 2019

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
September 3, 2019

How to Get a Property Management Client In One Week

Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
August 20, 2019
Help Desk Services Team

What is the Right-Size for Your Help Desk Services Team?

Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
July 23, 2019

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with customers builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
June 25, 2019

How to protect your business from robocalls and spam

Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
May 14, 2019
IT Help Desk Statistics

10 IT Help Desk Statistics You Need to Track and Monitor

Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? If you are […]
April 30, 2019
Know What Customer Want

How to Really Know What Customers Want

Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
April 2, 2019
Manage high call volume

How to Successfully Manage High Call Volume

Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
March 5, 2019
Problem Solving Skills

How to Improve Problem Solving Skills in Customer Service

Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
February 19, 2019
Unicom in Chicago Illinois

Coldest Weather of the Year Doesn’t Stop Unicom

During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]
February 5, 2019
How to Measure Customer Support Success

How to Measure Customer Support Success

Discover How To Measure Customer Support Success With This Tips And A Six-Steps Process Want to grow your business? Who doesn’t! But to do it, you […]
January 29, 2019
Customer Service Goals

How to Create Awesome Customer Service Goals for Success

Today’s customers are more demanding than ever. They want what they want when they want it and how they want it. If you don’t deliver, they […]
January 22, 2019
Guide to Deliver the Best Customer Support

4 Step Guide to Deliver the Best Customer Support

Deliver Great Customer Support With This Step by Step Guide What’re your most valuable assets? If you said your people, you’d be right—especially if they’re in […]
January 8, 2019
Partnering with an Answering Service

Six Things to Expect When Partnering With An Answering Service

Know What To Expect When You Partner With A Call Answering Service Like many business owners and managers, you work hard to make your business successful. […]
December 31, 2018
Customer Service Articles

10 Great Customer Service Articles You Might Have Missed

These Are The 10 Customer Service Articles From Last Year You Might Have Missed Customer service sets businesses apart. Once relegated to a minor role in […]
December 18, 2018
Technical Support Specialists

7 Essential Skills Technical Support Specialists Must Have

How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The […]
December 11, 2018
Technical Support in Business

What’s the Role of Technical Support in Business?

Learn About the Role Of Tech Support in Business Do you take technical support for granted? Some managers do. That’s understandable. Managers are so busy these […]
November 27, 2018
Answering Service for Small Business

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business. If you manage a small business, […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
October 30, 2018
Overflow Call Center Services

How to Get the Best Overflow Call Center Service

Editor’s note: This post was originally published on May 2, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. How much business are […]