March 19, 2020
When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
February 20, 2020
Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
January 28, 2020
Editors Note: This article was originally published on September 11, 2018, and has been completely revamped and updated for accuracy and comprehensiveness. Organizations of all types, […]
December 17, 2019
What if you could get back 1 hour a day? What about 30 minutes? You could leave the office on time or focus on the next […]
October 15, 2019
Editors Note: This article was originally published on March 19, 2019, and has been completely revamped and updated for accuracy and comprehensiveness. Learn How Missed Calls […]
October 1, 2019
Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
September 17, 2019
Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
September 3, 2019
Editors Note: This article was originally published on August 1, 2017 and has been completely revamped and updated for accuracy and comprehensiveness. How to get property […]
August 20, 2019
Editors Note: This article was originally published on May 8th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Do you have a […]
August 6, 2019
Editors Note: This article was originally published on December 4th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. The right 24-hour call […]
July 23, 2019
Customers drive businesses. So, keeping them happy pays off—big time. Connecting with customers builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
July 9, 2019
The HVAC market is riding high these days. It’s expected to reach $136.5 billion by 2024, says a recent market research report by P&S Intelligence. Plus, […]
June 25, 2019
Editors Note: This article was originally published on June, 25th, 2019 and has been updated for accuracy and comprehensiveness. Don’t you hate robocalls? I do. I […]
June 11, 2019
What’s the biggest challenge your law firm faces today? More than 25% of law firms recently surveyed by Thomas Reuters Solo and Small Law Firms said its […]
May 28, 2019
Do you consider a missed call a big deal? If you’re like many business managers, you don’t. After all, there’s still email and instant messaging isn’t […]
May 14, 2019
Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? If you are […]
April 30, 2019
Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
April 16, 2019
Customers service. It’s a popular topic of discussion among savvy business leaders and managers. And with good reason. Customer service is your company’s lifeblood. It’s at […]
April 2, 2019
Ringing telephones are the sound of success. The more business calls you receive, the better. Research tells us that’s true. One survey says that 80% of […]
March 5, 2019
Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
February 19, 2019
During the last week of January, we experienced a winter vortex that brought the coldest temperatures in 40 years. Schools. Stores. Restaurants. Local businesses. Government offices. […]
February 12, 2019
Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Each day customers interact with your business. These interactions can cause challenges for […]
February 5, 2019
Discover How To Measure Customer Support Success With This Tips And A Six-Steps Process Want to grow your business? Who doesn’t! But to do it, you […]
January 29, 2019
Today’s customers are more demanding than ever. They want what they want when they want it and how they want it. If you don’t deliver, they […]