November 27, 2018
Answering Service for Small Business

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business. If you manage a small business, […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
October 30, 2018
Overflow Call Center Services

How to Get the Best Overflow Call Center Service

Editor’s note: This post was originally published on May 2, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. How much business are […]
October 2, 2018
How to Humanize Customer Service

Humanizing Customer Service Builds Brand Loyalty

Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
August 28, 2018
Scaling Your Customer Service Team

9 Best Practices for Scaling Your Customer Service

According to Creately.com, there are 150 million startups in the world, and 50 million new startups created each year. Growth. It’s the goal of every company—especially […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
August 14, 2018
Call Recording

How Call Recording can Help a Business and Customers

Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
August 7, 2018

15 Customer Service Tips for Dealing with Angry Callers

As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
July 31, 2018
Regain Customers Trust

How Call Centers can Rebuild Customers’ Trust in a PR Crisis

PR disasters don’t play favorites. So, if you think you’re exempt from PR disasters, think again. Even the best companies have them. Volkswagen, Toyota, Equifax, Dove, […]
July 24, 2018
Leads vs Prospects

How to Manage Inbound Calls from Leads and Prospects

Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
July 10, 2018
Boost your business growth

Why use an answering service to grow your business

6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
July 3, 2018
Medical Answering Service

What you need to look for in a Medical Answering Service

It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
June 26, 2018
Hiring an Asnwering Service

Hiring a Call Center Based on Quality, Not Price

If you’re like most small businesses, you’re always looking for ways to cut expenses. Every penny saved by cutting expenses boosts revenues and profits. That’s good—no […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
June 5, 2018
Call Forwarding

How Call Forwarding can Work for Your Business

Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
May 29, 2018
Customer Service Skills for Law Firms

How law firms can improve their Customer Service Skills

Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
May 1, 2018
Telephone answering service

Your Medical Practice Needs a Telephone Answering Service

You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
April 24, 2018
Real Estate Customer Service by Agent

7 Fundamentals of Great Real Estate Customer Service

How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with excellent customer service. But […]
March 20, 2018
Unicom at Goldman Sachs

Unicom attends Goldman Sachs’ Businesses Summit

Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
January 29, 2018
best answering service

How Property Management Companies Use an Answering Service

Are you deciding whether you should use an answering service for your property management company? Answering services can be a great way for you to ensure […]
January 9, 2018
Answering Service for Startups

3 Reasons Startups Should Hire an Answering Service

According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]