November 14, 2017
Tips to improve customer journey

4 Tips to Create an Awesome Customer Journey

The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 7, 2017
Tips to improve communication skills

Communication Skills for Customer Service Success

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
October 24, 2017
How to improve patient satisfaction

5 Tips to Quickly Improve Patient Satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 17, 2017
road map to have happy tenants

Your One-Month Roadmap to Happier Tenants

Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
October 10, 2017
Help Desk Statistics

5 Help Desk Support Stats To Help You Increase Sales

Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 3, 2017
make customers happy

Key Steps to Make Customers Happy

Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
September 26, 2017
Tips to reduce expenses for property management

Tips to Reduce Expenses in Property Management

In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
August 29, 2017

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
August 22, 2017
customer service quotes

370 Great Customer Service Quotes to Energize your Team

Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 15, 2017
increase medical practice profits

Infographic: Tips to Increase Medical Business Revenue

A visual graphic to help build your medical business revenue A proven method to increase your bottom-line is to focus on your customers. In the case […]
August 8, 2017
medical practice and how to strengthen community reputation

How to Build Your Medical Practice’s Community Reputation

How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
July 18, 2017
social responsible answering service

Unicom: A Socially Responsible Answering Service

How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
July 14, 2017
College of Dupage

Unicom Call Center and Emergency Response

Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center.  The agenda focused on […]
July 11, 2017
Kareo Answering Service

Kareo Answering Service For Independent Practices

Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
June 27, 2017
Increase Medical Practice Profits

67 Tips to Increase Medical Practice Profits

Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]
June 13, 2017
top property management blogs

12 Property Management Blogs to Follow Right Now

Bookmark these 12 Property Management Blogs Today Follow the best property management blogs to see the latest news, insights, and more. As in any industry, property […]
May 30, 2017
manage calls during holidays

Why You Need Calls Managed During Holidays

Maintain high quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United […]
May 16, 2017
Top Customer Experience Blogs

5 Great Customer Experience Articles You Need to Read

Want to Provide a Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey […]
April 25, 2017
order taking service

How to increase sales with an Order Taking Service

This is why an Order Taking Service is powerful for businesses. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
April 18, 2017
dental scheduling service

How to Pick the Best Dental Scheduling Service

Lower costs and increase revenue by picking the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
April 4, 2017
nextgen healthcare answering service

This Is the Best NextGen Healthcare Answering Service

For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
February 28, 2017
streamline patient access

Proper Steps for Patient Access Registration Services

Handle new patient access registration through a medical call center to improve operations in your practice. Depending who you ask, “patient access” can mean different things. […]
February 21, 2017
practice fusion answering service

Answering Service Trained in Practice Fusion EHR Software

A key component to developing a strong long lasting relationship with your medical answering service is to make sure they are trained to utilize your Electronic […]