May 1, 2018
Telephone answering service

Your Medical Practice Needs a Telephone Answering Service

You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
April 24, 2018
Real Estate Customer Service by Agent

7 Fundamentals of Great Real Estate Customer Service

How do you boost customer service in real estate? By exceeding customer expectations—right? Well, maybe. Sure, you still have to delight customers with excellent customer service. But […]
March 20, 2018
Unicom at Goldman Sachs

Unicom attends Goldman Sachs’ Businesses Summit

Unicom Teleservices (Unicom), a leading customized answering and call center was represented by President and Founder Patricia Fox at the 2018 Goldman Sachs 10,000 Businesses Summit, […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
January 29, 2018
best answering service

How Property Management Companies Use an Answering Service

Are you deciding whether you should use an answering service for your property management company? Answering services can be a great way for you to ensure […]
January 9, 2018
Answering Service for Startups

3 Reasons Startups Should Hire an Answering Service

According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]
January 2, 2018
How to handle business phone calls

How to Answer the Phone Properly at Your Business

How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
December 26, 2017
Unicom Makes Entrepreneur List

Best Entrepreneurial Companies: Unicom Teleservices

Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
November 28, 2017
Appointment scheduling best practices

Appointment Scheduling Tips To Avoid Scheduling Mishaps

Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
November 14, 2017
Tips to improve customer journey

4 Tips to Create an Awesome Customer Journey

The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 7, 2017
Tips to improve communication skills

Communication Skills for Customer Service Success

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
October 24, 2017
How to improve patient satisfaction

5 Tips to Quickly Improve Patient Satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 17, 2017
road map to have happy tenants

Your One-Month Roadmap to Happier Tenants

Tenant loyalty can be essential to the success of your property management. Keeping tenants for longer periods makes filling properties less of a hassle and makes […]
October 10, 2017
Help Desk Statistics

5 Help Desk Support Stats To Help You Increase Sales

Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 3, 2017
make customers happy

Key Steps to Make Customers Happy

Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
September 26, 2017
Tips to reduce expenses for property management

Tips to Reduce Expenses in Property Management

In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
August 29, 2017

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
August 22, 2017
customer service quotes

370 Great Customer Service Quotes to Energize your Team

Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 8, 2017
medical practice and how to strengthen community reputation

How to Build Your Medical Practice’s Community Reputation

How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
July 18, 2017
social responsible answering service

Unicom: A Socially Responsible Answering Service

How can an answering service be socially responsible? This post outlines Unicom’s approach to how an answering and call center service is doing their part to […]
July 14, 2017
College of Dupage

Unicom Call Center and Emergency Response

Unicom was in attendance at the Dynamic Partnership event held on July15, 2014 at the College of DuPage Homeland Security Education Center.  The agenda focused on […]
July 11, 2017
Kareo Answering Service

Kareo Answering Service For Independent Practices

Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
June 27, 2017
Increase Medical Practice Profits

67 Tips to Increase Medical Practice Profits

Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]