February 14, 2017
patient support services

Easy Steps to Improve Patient Support Services

How to Improve Patient Access with Patient Support Services Giving patients access to the services and medical support they require is critical to any medical practice. […]
February 7, 2017
healthcare call center

How to Boost Practice with Healthcare Call Center

Here are some tips to make sure that your medical practice operations work smoothly with your healthcare call center. It’s fair to say that most medical […]
January 31, 2017
Business Continuity and Disaster Recovery

Benefits of a Continuity and Disaster Recovery Plans

Unicom offers Business Continuity and Disaster Recovery Plans This ensures that your business processes and procedures remain uninterrupted through crisis or outage. A 2014 Forrester Research […]
January 10, 2017
amazing customer experience

Why You Should Focus on Powerful Customer Engagement

Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Giving you beautiful praise. So, how do you […]
January 3, 2017
after hours answering service

Unsurpassed Benefits of a After Hours Answering Service

Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce which makes providing 24-7 […]
December 20, 2016
manage patient phone calls

How to Better Manage Patient Phone Calls

Manage patient phone calls to deliver a better experience Your medical practice can see hundreds of patients each day. With so many patients, to manage patient […]
December 6, 2016
pm challenges

Challenges facing Property Management Professionals

One thing is certain, there are new challenges for the upcoming year. For property management, these challenges come in all shapes and sizes—from tenant complaints to […]
November 1, 2016
Medical Answering Service

How a Medical Call Center can meet ACA Mandate

Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
July 7, 2014
Moraine Valley Community College

Unicom Working With Moraine Valley Community College

Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]