Field service management entails scheduling, work order management, job assignments, personnel dispatching, route planning, ticketing, and dealing with unsatisfied customers. It is a 24/7 job that requires a workforce with impeccable management skills, experience, dedication, focus, and availability. Or an excellent field service management software!
A reliable field service management software streamlines and automates repetitive and detailed tasks to provide a more accurate and effective field workflow. It helps managers focus on other aspects of their business instead of investing a lot of time and effort into keeping up with all the changes in the field and dealing with scheduling conflicts, miscommunications, team efficiency issues, and payment discrepancies.
According to Cision PR Web, the field service management sector is a growing market due to increasing demand from companies looking for a tool to schedule job assignments, manage field workers and inventory, track and improve operational efficiency, and communicate effectively with their entire team. Companies search for real-time field management software or mobile solutions to facilitate field management on the go and allow for increased productivity.
Field service management software is often the go-to tool for telecommunications and cable service providers, utility engineers, HVAC workers, as well as plumbers, maids, pest controllers, and any other field workers and field service teams. The software allows for real-time coordination between the headquarters and field workers. Moreover, it makes manual scheduling, dispatching, and skills matching obsolete and replaces it with an error-free automatic system that helps companies avoid over-scheduled resources and deficient communication.
The field service management market overflows with products claiming to be the best field service management software solutions for your company. However, only a few stand out in the crowd and, among them, you will always find:
ServiceTitan is a field service software designed to meet the needs of commercial and residential HVAC, plumbing, and electrical service business, as well as other field service shops. The field service management system is used by over 100,000 professionals and leading field service businesses to streamline field operations, improve sales, and deliver an improved customer experience. ServiceTitan allows business owners to simplify and improve their sales and marketing operations, daily activity, accounting and finance, and customer service. While most field service management platforms focus on assisting with daily operations, ServiceTitan extends its scope to incorporate all aspects of running a successful company.
These are just a few of the numerous assets ServiceTitan provides access to. Equipped with an intuitive dashboard, the platform allows fleet managers to assign technicians just by using the drag and drop function. Moreover, it facilitates last-minute rescheduling and work order changes, and contributes to exceptional customer service.
ServiceTitan is a cloud-based platform that can be accessed from a desktop and any mobile device. It facilitates customer communication by sending appointment reminders and notifications over SMS texts. The software allows tech tracking for customers to monitor technicians on the route and prepare for their arrival. This all-in-one platform is user-friendly, highly visual, and self-explanatory. One of the few downsides with ServiceTitan is the hidden pricing plan that forces clients to contact the team for a quote and membership details. Customers have also noticed that the advanced features are more difficult to master and the accounting integration with Quickbooks is rather limited.
Service Fusion is another reliable all-in-one platform ready to satisfy the needs of businesses that run field service operations. It provides a wide range of features that allow users to take control of their field operations without having to hire additional staff in a single platform. Service Fusion is a simple yet powerful unified platform that streamlines field operations and takes pride in its fantastic customer support. A cloud-based solution, the system facilitates real-time communication with field technicians and other field employees, as well as text message communication with clients.
Service Fusion is already used by over 5,000 small and mid-sized field service companies that work with field employees in the HVAC, electrical, plumbing, appliance repair, home automation, IT, and many other industries. There are not many downsides to Service Fusion, except maybe in the areas with poor mobile service where some customers have encountered glitches and slower page loading on the mobile app. Also, the inventory tracking may need improvements to allow for more user control. Pricing starts at $149 per month.
While a professional field service management software allows for better management of the workflow of field employees, Unicom agents facilitate direct communication with customers and handle day-to-day operations in a personalized manner. Our agents are trained to provide seamless ServiceTitan and Service Fusion integration with your business and have the necessary experience to exploit the software’s features to the maximum.
Working with Unicom allows you to boost efficiency and increase sales while providing flawless customer support tailored to your clients’ needs. Our agents can handle everything from process documentation, customer inquiries, order management, and scheduling to call screening, call overflow managing, and after-hours customer support.
We know how to use each and every single feature of field service management software to contribute to your business growth and success. Moreover, we can deliver custom workflows and API integration for smooth project management and handle any issues related to every service request and process.
In addition, we can train our team according to your own processes to make sure we deliver customer support with the same level of professionalism and expert insight as would your own team. And you will only pay for our agent talk time. We understand that time is of the essence in any field service business, and we are available to deliver a wide range of services, from scheduling and dispatching to answering questions related to your brand 24/7.
This post was updated on March 24th, 2022 to reflect changes and updates in the software. The post was originally written on July 28th, 2021.