July 7, 2014
Moraine Valley Community College

Unicom Working With Moraine Valley Community College

Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]
November 1, 2016
Create value with Telephone Answering Service

Create Value with a Professional Telephone Answering Service

Create Superior Value with a Telephone Answering Service We live in a world where we are challenged to increase revenue, reduce costs, and increase satisfaction with […]
January 3, 2017
after hours answering service

Unsurpassed Benefits of a After Hours Answering Service

Who is providing support for your business when you leave the office? The reality for most businesses is that resources are scarce which makes providing 24-7 […]
January 10, 2017
amazing customer experience

Why You Should Focus on Powerful Customer Engagement

Advocacy is the highest level of customer engagement. Loyal customers are spreading your message. Vouching for your business. Giving you beautiful praise. So, how do you […]
January 31, 2017
Business Continuity and Disaster Recovery

Why you Need Business Continuity and Disaster Recovery Plans

Unicom offers Business Continuity and Disaster recovery Plans This ensures that your business processes and procedures remain uninterrupted through crisis or outage. A 2014 Forrester Research […]
March 21, 2017
top emergency answering service

How to Avoid Disaster with Emergency Answering Services

An Emergency Answering Services protect businesses by keeping customers and staff informed if disaster strikes. Emergencies happen without a moment’s notice. When the unexpected hits, will […]
March 28, 2017

How To Pick The Best Small Business Answering Service

This is how to hire the best small business answering service the first time. Ensuring you have polite, professional employees to answer customer calls is extremely […]
April 11, 2017
super productive in the workplace

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done in your day. During our work day, we constantly find ourselves looking at […]
April 25, 2017
order taking service

How to increase sales with an Order Taking Service

This is why an Order Taking Service is powerful for businesses. Businesses are constantly looking for opportunities to increase sales and deliver a better customer experience. […]
August 22, 2017
customer service quotes

370 Customer Service Quotes to Energize your Team

Customer Service Quotes Organized for Social Sharing Looking for the perfect customer service quote for your social post? Below is a curated list of customer service […]
August 29, 2017

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
September 26, 2017
Tips to reduce expenses for property management

Tips to Reduce Expenses in Property Management

In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
October 3, 2017
make customers happy

Key Steps to Make Customers Happy

Make Customers Happy to Build a Successful Organization Every business likes to see positive feedback from their customers. Even more, they love when their customers tell […]
October 10, 2017
Help Desk Statistics

5 Help Desk Support Stats To Help You Increase Sales

Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 24, 2017
How to improve patient satisfaction

5 Free and Immediate Steps to Improve Patient Satisfaction

Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels […]
November 7, 2017
Tips to improve communication skills

5 Communication Skills Your Customer Service Team Must Master

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
November 14, 2017
Tips to improve customer journey

4 Tips to Create an Awesome Customer Journey

The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 21, 2017
bad customer service experience

4 Ways to Deliver Poor Customer Service and How To Fix it

Customer service. It’s the backbone, the glue, the mainstay that holds a company together. When strong customer service is at the heart of a business model, […]
November 28, 2017
Appointment scheduling best practices

Appointment Scheduling Tips To Avoid Scheduling Mishaps

Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
December 12, 2017
Customer Service for Small Business

5 Ways Small Business Owners Can Improve Customer Service

Improve your small business customer service with these tips Most small business owners know that excellent customer service is the key to a success in any […]
December 19, 2017
Hiring Wrong Answering Service

6 Signs You Chose the Wrong Answering Service

Fact: Not all answering services are created equal. There are many reasons why a business owner may choose to hire an answering service to take over […]