July 7, 2014
Unicom Teleservice’s CEO Patricia Fox and COO Carla Perry-Carey joined Moraine Valley Community College in a business-led workforce development program aimed at training and assisting in […]
August 22, 2017
Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 29, 2017
One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
September 5, 2017
Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
September 12, 2017
This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
September 26, 2017
In a recent survey we conducted of property management challenges, 45% of respondents found “Lowering Operating Costs” to be “challenging” or “very challenging.” Every business is […]
October 3, 2017
Make Customers Happy to Build a Successful Organization Every business likes to see the positive feedback from their customers. Even more, they love it when their […]
October 10, 2017
Looking to increase your business? You can start by making more effective pitches to potential clients. With B2B sales, you need to give clients stats and […]
October 24, 2017
Think increasing patients satisfaction means adding new software or hiring a new staff? Think it will take months to implement a system and improve your overall […]
October 31, 2017
Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
November 7, 2017
Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
November 14, 2017
The customer journey is an important part of every business. From selling million-dollar houses to one-dollar razors, a good customer journey will help develop customers who […]
November 28, 2017
Scheduling Mishaps: What to Avoid When Setting Appointments For many companies, appointment setting is crucial to the overall success of the business. For medical based businesses […]
December 26, 2017
Unicom Teleservices (Unicom) was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ List, a premier study delivering the most […]
January 2, 2018
How your business answers the phone can play a critical part in delivering an amazing customer experience. But do you know what steps you can take […]
January 9, 2018
According to current research, 80 percent of all small businesses will survive their first year. This is an encouraging number for entrepreneurs wanting to strike out […]
February 13, 2018
Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 20, 2018
Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen. Customers will desire […]
February 27, 2018
How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
March 6, 2018
With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 13, 2018
Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 27, 2018
How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]