March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
March 6, 2018
Telephone Answering Services

Debunking Myths About Telephone Answering Services

With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 13, 2018
Quality Call Center

5 Questions to Ask to Hire a Quality Call Center Service

Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
May 15, 2018
Managing a Customer Serviice Complaint

Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 22, 2018
Customer Centric Strategy for your Business

Developing a Customer-Centric Strategy Using a Call Center

The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
June 5, 2018
Call Forwarding

How Call Forwarding can Work for Your Business

Call forwarding has evolved. It’s gone from being a novelty to a potent business weapon—one you can use to enhance customer service, increase customer satisfaction and […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
June 26, 2018
Hiring an Asnwering Service

Hiring a Call Center Based on Quality, Not Price

If you’re like most small businesses, you’re always looking for ways to cut expenses. Every penny saved by cutting expenses boosts revenues and profits. That’s good—no […]
July 10, 2018
Boost your business growth

Why use an answering service to grow your business

6 reasons why use an answering service to grow your business If you’re like most owners or managers, you’re always looking for ways to grow your […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
July 24, 2018
Leads vs Prospects

How to Manage Inbound Calls from Leads and Prospects

Discover the difference between Leads and Prospects To know how to manage inbound calls from leads or prospects, its important to know the difference. Confused about […]
July 31, 2018
Regain Customers Trust

How Call Centers can Rebuild Customers’ Trust in a PR Crisis

PR disasters don’t play favorites. So, if you think you’re exempt from PR disasters, think again. Even the best companies have them. Volkswagen, Toyota, Equifax, Dove, […]
August 7, 2018

15 Customer Service Tips for Dealing with Angry Callers

As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
August 14, 2018
Call Recording

How Call Recording can Help a Business and Customers

Do you ignore the little things when it comes to improving your business? Many business managers do. That’s a mistake. Why? Because sometimes the little things […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
August 28, 2018
Scaling Your Customer Service Team

9 Best Practices for Scaling Your Customer Service

According to Creately.com, there are 150 million startups in the world, and 50 million new startups created each year. Growth. It’s the goal of every company—especially […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
November 27, 2018
Answering Service for Small Business

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business. If you manage a small business, […]
December 11, 2018
Technical Support in Business

What’s the Role of Technical Support in Business?

Learn About the Role Of Tech Support in Business Do you take technical support for granted? Some managers do. That’s understandable. Managers are so busy these […]
December 31, 2018
Customer Service Articles

10 Great Customer Service Articles You Might Have Missed

These Are The 10 Customer Service Articles From Last Year You Might Have Missed Customer service sets businesses apart. Once relegated to a minor role in […]
January 8, 2019
Partnering with an Answering Service

Six Things to Expect When Partnering With An Answering Service

Know What To Expect When You Partner With A Call Answering Service Like many business owners and managers, you work hard to make your business successful. […]