May 30, 2017
Maintain high quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United […]
August 22, 2017
Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 29, 2017
One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
September 5, 2017
Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
September 12, 2017
This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
October 31, 2017
Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
November 7, 2017
Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
February 13, 2018
Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 27, 2018
How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
March 27, 2018
How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
May 15, 2018
If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 29, 2018
Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
June 11, 2018
Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
July 17, 2018
Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
August 7, 2018
As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
August 21, 2018
10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
August 28, 2018
According to Creately.com, there are 150 million startups in the world, and 50 million new startups created each year. Growth. It’s the goal of every company—especially […]
September 4, 2018
Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
October 2, 2018
Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
November 8, 2018
The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
March 5, 2019
Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
April 30, 2019
Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]