August 22, 2017
customer service quotes

370 Great Customer Service Quotes to Energize your Team

Memorable Customer Service Quotes to Inspire Your Organization What are the famous customer service quotes? Here are 370+ customer service quotes to inspire your team to […]
August 29, 2017
A person sitting on a bench reading a book.

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
November 7, 2017
Tips to improve communication skills

Communication Skills for Customer Service Success

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
February 13, 2018
Handle Phone Calls Professionally

How to handle phone calls professionally [Infographic]

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 27, 2018
Call Center Benefits for Customer Outreach

3 Call Center Benefits for Customer Outreach

How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
May 15, 2018
Managing a Customer Serviice Complaint

Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 29, 2018
Customer Service Skills for Law Firms

How law firms can improve their Customer Service Skills

Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
August 7, 2018
A woman wearing a headset while working on a laptop.

15 Customer Service Tips for Dealing with Angry Callers

As a 24-hour call center, we handle a broad spectrum of calls throughout the day. When providing customer service, you are bound to encounter a difficult […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool-Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, and […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
October 2, 2018
How to Humanize Customer Service

Humanizing Customer Service Builds Brand Loyalty

Humanizing Customer Service Is Possible With These 6 Useful Tips Technology is great. It simplifies both our lives and our jobs. But in customer service, technology […]
November 8, 2018
The key ingredient to support and service

The key ingredients to support and service

The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to one year ago. Over the […]
March 5, 2019
A hand holding a light bulb with the word solution written on it.

How to Improve Problem Solving Skills in Customer Service

Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
April 30, 2019
Know What Customer Want

How to Really Know What Customers Want

Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
September 17, 2019
A woman wearing a headset while working on a laptop.

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
October 1, 2019
A man wearing a headset and talking on his ear.

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]