May 16, 2017
Top Customer Experience Blogs

5 Great Customer Experience Articles You Need to Read

Want to Provide a Great Customer Experience? Read These 5 Articles First. If you are passionate about great customer experience (cx) or just starting your journey […]
May 30, 2017
manage calls during holidays

Why You Need Calls Managed During Holidays

Maintain high quality customer service during the holiday months. Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United […]
August 22, 2017
customer service quotes

370 Great Customer Service Quotes to Energize your Team

Memorable Customer Service Quotes to Inspire Your Organization What are famous customer service quotes? Here are 370+ customer service quotes to inspire your team to succeed […]
August 29, 2017

The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers. “An investment in knowledge pays the best interest.” – Benjamin Franklin When was the last […]
September 5, 2017
top customer service books

The Ultimate Customer Service Book Checklist – Part 2

Books on customer service to make and keep happy customers. In the previous article (Part 1), I revealed the first 50 books of our 100-customer service […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels […]
November 7, 2017
Tips to improve communication skills

5 Communication Skills Your Customer Service Team Must Master

Good customer service is vital for every business in every industry. According to numbers from the Harvard Business Review, scoring 10 out of 10 on a […]
November 21, 2017
bad customer service experience

4 Ways to Deliver Poor Customer Service and How To Fix it

Customer service. It’s the backbone, the glue, the mainstay that holds a company together. When strong customer service is at the heart of a business model, […]
December 12, 2017
Customer Service for Small Business

5 Ways Small Business Owners Can Improve Customer Service

Improve your small business customer service with these tips Most small business owners know that excellent customer service is the key to a success in any […]
February 13, 2018
Handle Phone Calls Professionally

How to handle phone calls professionally [Infographic]

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 27, 2018
Call Center Benefits for Customer Outreach

3 Call Center Benefits for Customer Outreach

How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
Call Center Services

How You Can Benefit from Customer Service Call Center

A customer service call center is a vital tool for many successful businesses in America. They make up a large share of customer contact. This involves […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Service Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
May 15, 2018
Managing a Customer Serviice Complaint

How to Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 29, 2018
Customer Service Skills for Law Firms

7 Great Tips to Improve Customer Service Skills at Your Law Firm

Want to grow your law firm? Then provide exceptional customer—or client—service. That generates happy clients. And happy clients refer you to others. Experts call this promotional […]
June 11, 2018
Inbound Sales Calls

6 Tips on Handling Inbound Sales Calls

Sales are the lifeblood of a business. In fact, nothing happens at a business until a purchase is made. Inbound and outbound sales are critical components […]
July 17, 2018
Perfect Phone Script

How to Create the Perfect Phone Script

Phone scripts provide numerous benefits. Also known as call center scripts, they safeguard you legally, offer accurate company-endorsed information, encourage fast, efficient call handling, and boost […]
August 7, 2018
Tips for dealing with angry customers

7 Effective Tips for Dealing with Angry Callers

As a 24-hour call center, we handle a wide spectrum of calls throughout the day. When providing customer service, you are bound to encounter a customer […]
August 21, 2018
Failing at Customer Service

10 Signs You’re Failing at Customer Service And What To Do Instead

10 Fool Proof Ways To Fail Miserably at Customer Service Today’s customers are more demanding than ever. They want what they want when they want it, […]
August 28, 2018
Scaling Your Customer Service Team

9 Best Practices for Scaling Your Customer Service

Growth. It’s the goal of every company—especially startups. But with growth come challenges. Scaling customer service is among the thorniest of those challenges. A startup’s most […]
September 4, 2018
Smart Customer Service via Text Messaging

Boosting Smart Customer Service via Text Messaging (SMS)

Know what’s the most used feature of your cell phone? You guessed it. Texting. It’s the preferred way of connecting with others for many. In fact, […]
September 18, 2018
Customer Service Improvement

6 Go-To Strategies for Customer Service Improvement

Apply these 6 Strategies for Customer Service Improvement Americans sure love their “days.” We have National Ice Cream Day, National Pancake Day, National Talk Like a Pirate […]