February 5, 2019
How to Measure Customer Support Success

How to Measure Customer Support Success

Discover How To Measure Customer Support Success With This Tips And A Six-Steps Process Want to grow your business? Who doesn’t! But to do it, you […]
March 5, 2019
Problem Solving Skills

How to Improve Problem Solving Skills in Customer Service

Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and create great referrals. Unhappy customers complain, and they do it loudly. What’s […]
April 30, 2019
Know What Customer Want

How to Really Know What Customers Want

Learn How to Discover What Customers Really Want With These Tips Ever wonder what makes retail giants like Apple, Amazon, Google, and Samsung, such business powerhouses? […]
July 23, 2019

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with customers builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]
September 17, 2019

7 Fundamentals of Professional Phone Etiquette

Editors Note: This article was originally published on May 9th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness. The telephone is the […]
October 1, 2019

8 Help Desk Improvement Ideas to Make Customers Go WOW

Editors Note: This article was originally published on November 6th, 2018 and has been completely revamped and updated for accuracy and comprehensiveness. Like it or not, […]
October 15, 2019
The Impact of Missed Calls for Your Business

The Impact of Missed Calls for Your Business

Learn How Missed Calls Can Hurt Your Business If you’re like many owners or managers, you don’t consider missed business calls a big deal. You don’t […]
March 19, 2020
Call Center Agent

First Call Resolution: Guide to a Better Customer Experience 

When you call customer service to get help with a service or product, the common expectation is to want your problem solved on the first call. […]
July 23, 2020
Customer Service

4 Examples of Poor Customer Service and How to Fix Them

Editors Note:  This article was updated on July 23, 2020, originally published on November 17, 2017, and has been completely revamped and updated for accuracy and […]
September 23, 2020
Customer Service Tips

Customer Service Tips to Grow Your Small Business

Editors Note:  This article was updated on September 23, 2020, originally published on April 16, 2019, and has been completely revamped and updated for accuracy and […]
January 21, 2021
Customer Service

Proven & Easy Tips for Training Customer Service Staff

Proven Tips for Training Customer Service Staff Customer service is the lifeblood of a business—no matter the industry. The better your service, the higher your profits, […]
March 25, 2021
Customer Service Empathy

A guide to Empathy in Customer Service

It’s no secret that customer service can make or break the success of a company. Or, at least, it shouldn’t be! Thousands of businesses can sell […]
May 24, 2021
Customer satisfaction

Step-by-Step Guide to Customer Satisfaction

Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
November 24, 2021
Customer Service Improvement

Strategies for Customer Service Improvement

Growth is among the goals of every company and is even more significant for startups and small businesses. But with growth come challenges. Scaling customer service […]
December 28, 2021
Customer Service Challenges.

12 Biggest Customer Service Challenges and How To Solve Them

Learn How To Solve the 12 Biggest Customer Service Challenges With These Tips Customers interact with your business through your customer service team. This team is […]
January 18, 2022
Customer Service Skills

Customer Service Skills To Deliver the Best Service

All businesses have among their priorities to provide excellent customer service, or at least they should. According to research, American Express stated that 90% of Americans […]