November 11, 2016
outsourcing help desk

Outsourcing Help Desk Tips

5 Strong Reasons for Outsourcing Help Desk Thinking about partnering with a technical call center to outsource your help desk? Learn how outsourcing help desk services […]
March 14, 2017
successful help desk experience

Help Desk Experience: The Essential Checklist

A Useful Checklist for Successful Help Desk Experiences Use our checklist as a guide for a successful help desk experience. Customers ultimately define your company. Therefore, […]
July 4, 2017
successful help desk experience

Effective Help Desk Tips: Infographic

Tips Build an Effective Help Desk Experience Customer acquisition can cost from 4 to 30 times that of keeping an existing customer. Therefore, running a effective […]
September 12, 2017
Customer Experience Statistics

20 Statistics to Customer Experience Enlightenment [Infographic]

This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
October 31, 2017
Live chat versus Live Voice

Live Phone Support vs. Live Chat: Which is Better?

Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
January 16, 2018
top help desk call center

5 Ways a Help Desk Call Center Can Improve Your Business

The quality of customer service is essential, but speed is everything in this high-paced world. Customers and clients value a timely response over nearly every other […]
February 13, 2018
Handle Phone Calls Professionally

How to handle phone calls professionally [Infographic]

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 20, 2018
Outsource customer service

Top Benefits of Call Center Service for Your Business

Excellent customer service is one of the cornerstones of any successful business. When a business satisfies its customers, several positive things will happen. Customers will desire […]
February 27, 2018
Call Center Benefits for Customer Outreach

3 Call Center Benefits for Customer Outreach

How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
Telephone Answering Services

Debunking Myths About Telephone Answering Services

With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 13, 2018
Quality Call Center

5 Questions to Ask to Hire a Quality Call Center Service

Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 27, 2018
Customer Service Trends

Keep an Eye on These 6 Customer Service Trends in 2018

How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
customer service experience tips

4 Ways To Improve Customer Experience And Keep Clients Happy

Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
April 10, 2018
Top IT Support Desk Services

5 Ways Your Company Improves with an IT Support Desk

Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can also improve your […]
May 15, 2018
Managing a Customer Serviice Complaint

Leverage Customer Service Complaints to Grow Your Business

If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 22, 2018
Customer Centric Strategy for your Business

Developing a Customer-Centric Strategy Using a Call Center

The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
January 22, 2019
Best customer support step by step guide.

4 Step Guide to Deliver the Best Customer Support

Deliver Great Customer Support With This Step by Step Guide What’re your most valuable assets? If you said your people, you’d be right—especially if they’re in […]
May 21, 2020
What is IT Help Desk?

How IT Help Desk Service Can Make Happy Customers

Editor’s Note: This article was originally published on January 17th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. An IT Help Desk […]
September 29, 2022
A group of business people sitting at a table in a restaurant.

9 Top Benefits of Answering Services for Small Businesses

Let’s Discuss The Benefits Answering Services Provide Small Businesses It’s no secret. Things can get chaotic in a thriving small business even if you have a […]
December 20, 2022
20 ways to be super productive in the workplace.

20 Ways to be Super Productive in the Workplace

Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
September 20, 2023
Effective Call Center Solutions for Small Businesses Explained

Effective Call Center Solutions for Small Businesses Explained

Welcome to our blog post, your guide to the dynamic world of Contact Center Solutions tailored for small to medium businesses. At Unicom, an industry leader […]
March 15, 2024
A customer service representative providing round-the-clock legal support through virtual communication channels.

24/7 Legal Support: How Virtual Receptionists Ensure You Never Miss a Call

In the competitive and fast-paced legal industry, maintaining constant availability is crucial for ensuring client trust and satisfaction. Law firms face the challenge of being accessible […]
March 15, 2024
man showing statistics

5 Help Desk Statistics to Help You Improve Customer Experience and Increase Sales

Looking to increase your business? Customer experience and satisfaction are key to the growth of any business. But, how do you guarantee a positive experience for your customers? […]