November 1, 2016
Learn how Patient Satisfaction Reporting, an ACA mandate, will affect your practice and what steps you can take to meet the requirements. The Affordable Care Act […]
February 21, 2017
A key component to developing a strong long lasting relationship with your medical answering service is to make sure they are trained to utilize your Electronic […]
February 28, 2017
Handle new patient access registration through a medical call center to improve operations in your practice. Depending who you ask, “patient access” can mean different things. […]
April 4, 2017
For practices that use NextGen Healthcare software, this is what happens when an answering service uses your software. There are several key benefits of utilizing a […]
April 18, 2017
Lower costs and increase revenue by picking the best Dental Scheduling Service for your practice. How much revenue have you lost because of missed calls or […]
June 27, 2017
Take Control of Your Medical Practice Profits How to increase revenue in a medical practice? For a medical practice to withstand the test of time, a […]
July 11, 2017
Learn how a Kareo answering service can help your practice. Finally, an answering service that support practices that use Kareo technology platform. Kareo has built a […]
August 8, 2017
How Your Medical Practice Can Build an Outstanding Reputation in Your Community When it comes to reputation-building, most medical practices think about SEO, email campaigns, television […]
September 12, 2017
This infographic outlines key statistics to help you understand how important the role of customer experience is for your business. What is customer experience and why […]
October 31, 2017
Customer-focused businesses are always looking for ways to increase consumer satisfaction. One way that companies can do this is by providing customers the communication channels that […]
February 13, 2018
Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer […]
February 27, 2018
How an Answering Service Can Help You Communicate Better with Customers Have trouble keeping up with your company’s incoming calls? Do you feel like your sales […]
March 6, 2018
With bad customer service reportedly costing $60 billion a year in lost revenue, it’s no wonder this common excuse keeps offices from using answering services. But […]
March 13, 2018
Considering hiring a quality call center service for your business? Wondering what you should be looking for? Quality call center services can be a lifesaver for […]
March 27, 2018
How was your customer service last year? If it wasn’t epic, you’ll need to improve it. Otherwise, you’ll be an afterthought in consumers’ minds. And that […]
April 3, 2018
Keep Clients With Improved Customer Service Experience Given that 84% of people trust online reviews as much as they trust their own friends, what people hear […]
May 1, 2018
You have a day full of appointments to see patients, but your phone keeps ringing. Which patient do you make wait, the phone, or the appointment? […]
May 15, 2018
If you thought customer service complaints were bad for business, think again! While you don’t want to consistently earn bad testimonials, there is a way that […]
May 22, 2018
The single most important aspect of any business, regardless of product or service, is the customer. No matter how well a business executes any number of […]
July 3, 2018
It’s a familiar scenario. You lose your receptionist at your clinic or medical office, and you automatically start looking for another. It’s a knee-jerk reaction that […]
February 20, 2020
Editor’s Note: This article was originally published on January 24th, 2017, and has been completely revamped and updated for accuracy and comprehensiveness. In this article, we […]
August 19, 2021
A Physician Answering Services vs. Automated Systems. Medical professionals are always looking for ways to reduce cost, increase efficiency, reduce waste, and maximize revenue. A medical […]
December 20, 2022
Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […]
January 20, 2023
Check out our tips for a smooth collaboration between your medical practice and a healthcare call center. It’s fair to say that most healthcare organizations rely […]