The Ultimate Customer Service Book Checklist – Part 2
Books on customer service to make and keep happy customers.
In the previous article (Part 1), I revealed the first 50 books of our 100-customer service book checklist.
This week is part 2 of the series.
The list contains amazing books you should consider keeping close while on your journey to create an amazing customer experience.
Connect with your favorite author by clicking on their twitter handle by their book. Also, if you are interested in learning more about the book, click learn more and it will take you to each book’s Amazon page.
If there is a book that you feel will add value to this list, leave a comment and I’ll work to add it.
Checklist: Customer Service Books
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Nudge Richard H. Thaler and Cass R. Sunstein 312 pages | Publish Year: 2009 |
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Outside In Harley Manning Kerry Bodine 270 pages | Publish Year: 2012 |
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Peak Chip Conley 274 pages | Publish Year: 2007 |
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Powerful Phrases for Effective Customer Service Renee Evenson 304 pages | Publish Year: 2012 |
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Raise the Bar Jon Taffer 259 pages | Publish Year: 2013 |
@JonTaffer | Learn More |
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Raving Fans: A Revolutionary Approach To Customer Service Kenneth Blanchard 137 pages | Publish Year: 1993 |
@kenblanchard | Learn More |
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Rework David Heinemeier Hansson and Jason Fried 288 pages | Publish Year: 2010 |
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 Pete Blackshaw 208 pages | Publish Year: 2008 |
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius 208 pages | Publish Year: 2003 |
@JohnDiJulius | Learn More |
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Service Design for Business Ben Reason, Lavrans Lovlie, and Melvin Brand Flu 188 pages | Publish Year: 2015 |
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Service Failure Jeff Toister 208 pages | Publish Year: 2012 |
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Sprinkles Chip R Bell 112 pages | Publish Year: 2015 |
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Strategic Customer Service John Goodman 272 pages | Publish Year: 2009 |
@jgoodman888 | Learn More |
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That’s Customer Focus! Ray Miller and Laura E. Miller 200 pages | Publish Year: 2008 |
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The Amazement Revolution Shep Hyken 224 pages | Publish Year: 2011 |
@Hyken | Learn More |
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The Amazon Way John Rossman 170 pages | Publish Year: 2014 |
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The Apple Experience Carmine Gallo 256 pages | Publish Year: 2012 |
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The Best Service Is No Service Bill Price & David Jaffe 336 pages | Publish Year: 2008 |
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The Big Book of Customer Service Training Games Peggy Carlaw 224 pages | Publish Year: 1998 |
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The Cult of the Customer Shep Hyken 256 pages | Publish Year: 2009 |
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The Customer Culture Imperative Linden Brown and Christopher Brown 336 pages | Publish Year: 2014 |
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The Customer Experience Revolution Jeofrey Bean and Sean Van Tyne 161 pages | Publish Year: 2012 |
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The Customer Manifesto Pamela Herrmann 120 pages | Publish Year: 2014 |
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The Customer Rules Lee Cockerlee 209 pages | Publish Year: 2013 |
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The Customer Service Revolution John R. DiJulius 205 pages | Publish Year: 2015 |
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The Customer Support Handbook Sarah Hatter 216 pages | Publish Year: 2014 |
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The Effortless Experience Matthew Dixon 256 pages | Publish Year: 2013 |
@nick_toman | Learn More |
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The Fine Print David Cay Johnston 320 pages | Publish Year: 2012 |
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The Happiness Advantage Shawn Achor 256 pages | Publish Year: 2010 |
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The Hard Thing About Hard Things Ben Horowitz 304 pages | Publish Year: 2014 |
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The Innovator’s Dilemma Clayton M. Christensen 336 pages | Publish Year: 2011 |
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The Loyalty Effect Frederick Reichheld 352 pages | Publish Year: 2001 |
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The New Gold Standard Joseph Michelli 304 pages | Publish Year: 2008 |
@JosephMichelli | Learn More |
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The Nordstrom Way Robert Spector and Patrick D. McCarthy 256 pages | Publish Year: 1996 |
@RSConsults | Learn More |
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The Power of a Positive No William Ury 272 pages | Publish Year: 2007 |
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The Starbucks Experience Joseph Michelli 224 pages | Publish Year: 2006 |
@JosephMichelli | Learn More |
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The Ten Principles Behind Great Customer Experiences Matt Watkinson 244 pages | Publish Year: 2013 |
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The Thank You Economy Gary Vaynerchuk 256 pages | Publish Year: 2011 |
@Garyvee | Learn More |
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The Ultimate Customer Support Executive Philip Verghis 191 pages | Publish Year: 2005 |
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The Ultimate Question 2.0 Frederick Reichheld 304 pages | Publish Year: 2011 |
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Trust Agents Chris Brogan and Julien Smith 320 pages | Publish Year: 2010 |
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Uncommon Service Frances Frei and Anne Morriss 272 pages | Publish Year: 2012 |
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Unleashing Excellence Dennis Snow 256 pages | Publish Year: 2009 |
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Uplifting Service Ron Kaufman 331 pages | Publish Year: 2012 |
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We: The Ideal Customer Relationship Steve Yastrow 224 pages | Publish Year: 2007 |
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What’s the Secret: To Providing a World-Class Customer Experience John R. DiJulius 336 pages | Publish Year: 2008 |
@JohnDiJulius | Learn More |
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Who’s Your Gladys Marilyn Suttle & Lori Jo Vest 240 pages | Publish Year: 2009 |
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Your Call is Not That Important to Us Emily Yellin 304 pages | Publish Year: 2009 |
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Zombie Loyalists Peter Shankman 256 pages | Publish Year: 2015 |
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