The Ultimate Customer Service Book Checklist – Part 24 min read

top customer service books

Books on customer service to make and keep happy customers.

In the previous article (Part 1), I revealed the first 50 books of our 100-customer service book checklist.

This week is part 2 of the series.

The list contains amazing books you should consider keeping close while on your journey to create an amazing customer experience.

Connect with your favorite author by clicking on their twitter handle by their book. Also, if you are interested in learning more about the book, click learn more and it will take you to each book’s Amazon page.

If there is a book that you feel will add value to this list, leave a comment and I’ll work to add it.

Checklist: Customer Service Books

Nudge Nudge
Richard H. Thaler and Cass R. Sunstein
312 pages | Publish Year: 2009
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Outside In Outside In
Harley Manning Kerry Bodine
270 pages | Publish Year: 2012
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Peak Peak
Chip Conley
274 pages | Publish Year: 2007
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Powerful Phrases for Effective Customer Service Powerful Phrases for Effective Customer Service
Renee Evenson
304 pages | Publish Year: 2012
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Raise the Bar Raise the Bar
Jon Taffer
259 pages | Publish Year: 2013
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Raving Fans: A Revolutionary Approach To Customer Service Raving Fans: A Revolutionary Approach To Customer Service
Kenneth Blanchard
137 pages | Publish Year: 1993
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Rework Rework
David Heinemeier Hansson and Jason Fried
288 pages | Publish Year: 2010
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Pete Blackshaw
208 pages | Publish Year: 2008
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John R. DiJulius
208 pages | Publish Year: 2003
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Service Design for Business Service Design for Business
Ben Reason, Lavrans Lovlie, and Melvin Brand Flu
188 pages | Publish Year: 2015
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Service Failure Service Failure
Jeff Toister
208 pages | Publish Year: 2012
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Sprinkles Sprinkles
Chip R Bell
112 pages | Publish Year: 2015
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Strategic Customer Service Strategic Customer Service
John Goodman
272 pages | Publish Year: 2009
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That's Customer Focus! That’s Customer Focus!
Ray Miller and Laura E. Miller
200 pages | Publish Year: 2008
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The Amazement Revolution The Amazement Revolution
Shep Hyken
224 pages | Publish Year: 2011
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The Amazon Way The Amazon Way
John Rossman
170 pages | Publish Year: 2014
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The Apple Experience The Apple Experience
Carmine Gallo
256 pages | Publish Year: 2012
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The Best Service Is No Service The Best Service Is No Service
Bill Price & David Jaffe
336 pages | Publish Year: 2008
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The Big Book of Customer Service Training Games The Big Book of Customer Service Training Games
Peggy Carlaw
224 pages | Publish Year: 1998
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The Cult of the Customer The Cult of the Customer
Shep Hyken
256 pages | Publish Year: 2009
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The Customer Culture Imperative The Customer Culture Imperative
Linden Brown and Christopher Brown
336 pages | Publish Year: 2014
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The Customer Experience Revolution The Customer Experience Revolution
Jeofrey Bean and Sean Van Tyne
161 pages | Publish Year: 2012
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The Customer Manifesto The Customer Manifesto
Pamela Herrmann
120 pages | Publish Year: 2014
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The Customer Rules The Customer Rules
Lee Cockerlee
209 pages | Publish Year: 2013
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The Customer Service Revolution The Customer Service Revolution
John R. DiJulius
205 pages | Publish Year: 2015
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The Customer Support Handbook The Customer Support Handbook
Sarah Hatter
216 pages | Publish Year: 2014
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The Effortless Experience The Effortless Experience
Matthew Dixon
256 pages | Publish Year: 2013
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The Fine Print The Fine Print
David Cay Johnston
320 pages | Publish Year: 2012
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The Happiness Advantage The Happiness Advantage
Shawn Achor
256 pages | Publish Year: 2010
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The Hard Thing About Hard Things The Hard Thing About Hard Things
Ben Horowitz
304 pages | Publish Year: 2014
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The Innovator's Dilemma The Innovator’s Dilemma
Clayton M. Christensen
336 pages | Publish Year: 2011
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The Loyalty Effect The Loyalty Effect
Frederick Reichheld
352 pages | Publish Year: 2001
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The New Gold Standard The New Gold Standard
Joseph Michelli
304 pages | Publish Year: 2008
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The Nordstrom Way The Nordstrom Way
Robert Spector and Patrick D. McCarthy
256 pages | Publish Year: 1996
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The Power of a Positive No The Power of a Positive No
William Ury
272 pages | Publish Year: 2007
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The Starbucks Experience The Starbucks Experience
Joseph Michelli
224 pages | Publish Year: 2006
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The Ten Principles Behind Great Customer Experiences The Ten Principles Behind Great Customer Experiences
Matt Watkinson
244 pages | Publish Year: 2013
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The Thank You Economy The Thank You Economy
Gary Vaynerchuk
256 pages | Publish Year: 2011
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The Ultimate Customer Support Executive The Ultimate Customer Support Executive
Philip Verghis
191 pages | Publish Year: 2005
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The Ultimate Question 2.0 The Ultimate Question 2.0
Frederick Reichheld
304 pages | Publish Year: 2011
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Trust Agents Trust Agents
Chris Brogan and Julien Smith
320 pages | Publish Year: 2010
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Uncommon Service Uncommon Service
Frances Frei and Anne Morriss
272 pages | Publish Year: 2012
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Unleashing Excellence Unleashing Excellence
Dennis Snow
256 pages | Publish Year: 2009
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Uplifting Service Uplifting Service
Ron Kaufman
331 pages | Publish Year: 2012
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We: The Ideal Customer Relationship We: The Ideal Customer Relationship
Steve Yastrow
224 pages | Publish Year: 2007
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What’s the Secret: To Providing a World-Class Customer Experience What’s the Secret: To Providing a World-Class Customer Experience
John R. DiJulius
336 pages | Publish Year: 2008
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Who's Your Gladys Who’s Your Gladys
Marilyn Suttle & Lori Jo Vest
240 pages | Publish Year: 2009
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Your Call is Not That Important to Us Your Call is Not That Important to Us
Emily Yellin
304 pages | Publish Year: 2009
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Zombie Loyalists Zombie Loyalists
Peter Shankman
256 pages | Publish Year: 2015
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