The Ultimate Customer Service Book Checklist – Part 2

top customer service books

Books on customer service to make and keep happy customers.

In the previous article (Part 1), I revealed the first 50 books of our 100-customer service book checklist.

This week is part 2 of the series.

The list contains amazing books you should consider keeping close while on your journey to create an amazing customer experience.

Connect with your favorite author by clicking on their twitter handle by their book. Also, if you are interested in learning more about the book, click learn more and it will take you to each book’s Amazon page.

If there is a book that you feel will add value to this list, leave a comment and I’ll work to add it.

Checklist: Customer Service Books

NudgeNudge
Richard H. Thaler and Cass R. Sunstein
312 pages | Publish Year: 2009
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Outside InOutside In
Harley Manning Kerry Bodine
270 pages | Publish Year: 2012
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PeakPeak
Chip Conley
274 pages | Publish Year: 2007
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Powerful Phrases for Effective Customer ServicePowerful Phrases for Effective Customer Service
Renee Evenson
304 pages | Publish Year: 2012
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Raise the BarRaise the Bar
Jon Taffer
259 pages | Publish Year: 2013
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Raving Fans: A Revolutionary Approach To Customer ServiceRaving Fans: A Revolutionary Approach To Customer Service
Kenneth Blanchard
137 pages | Publish Year: 1993
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ReworkRework
David Heinemeier Hansson and Jason Fried
288 pages | Publish Year: 2010
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Pete Blackshaw
208 pages | Publish Year: 2008
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Secret Service: Hidden Systems That Deliver Unforgettable Customer ServiceSecret Service: Hidden Systems That Deliver Unforgettable Customer Service
John R. DiJulius
208 pages | Publish Year: 2003
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Service Design for BusinessService Design for Business
Ben Reason, Lavrans Lovlie, and Melvin Brand Flu
188 pages | Publish Year: 2015
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Service FailureService Failure
Jeff Toister
208 pages | Publish Year: 2012
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SprinklesSprinkles
Chip R Bell
112 pages | Publish Year: 2015
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Strategic Customer ServiceStrategic Customer Service
John Goodman
272 pages | Publish Year: 2009
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That's Customer Focus!That’s Customer Focus!
Ray Miller and Laura E. Miller
200 pages | Publish Year: 2008
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The Amazement RevolutionThe Amazement Revolution
Shep Hyken
224 pages | Publish Year: 2011
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The Amazon WayThe Amazon Way
John Rossman
170 pages | Publish Year: 2014
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The Apple ExperienceThe Apple Experience
Carmine Gallo
256 pages | Publish Year: 2012
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The Best Service Is No ServiceThe Best Service Is No Service
Bill Price & David Jaffe
336 pages | Publish Year: 2008
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The Big Book of Customer Service Training GamesThe Big Book of Customer Service Training Games
Peggy Carlaw
224 pages | Publish Year: 1998
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The Cult of the CustomerThe Cult of the Customer
Shep Hyken
256 pages | Publish Year: 2009
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The Customer Culture ImperativeThe Customer Culture Imperative
Linden Brown and Christopher Brown
336 pages | Publish Year: 2014
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The Customer Experience RevolutionThe Customer Experience Revolution
Jeofrey Bean and Sean Van Tyne
161 pages | Publish Year: 2012
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The Customer ManifestoThe Customer Manifesto
Pamela Herrmann
120 pages | Publish Year: 2014
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The Customer RulesThe Customer Rules
Lee Cockerlee
209 pages | Publish Year: 2013
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The Customer Service RevolutionThe Customer Service Revolution
John R. DiJulius
205 pages | Publish Year: 2015
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The Customer Support HandbookThe Customer Support Handbook
Sarah Hatter
216 pages | Publish Year: 2014
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The Effortless ExperienceThe Effortless Experience
Matthew Dixon
256 pages | Publish Year: 2013
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The Fine PrintThe Fine Print
David Cay Johnston
320 pages | Publish Year: 2012
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The Happiness AdvantageThe Happiness Advantage
Shawn Achor
256 pages | Publish Year: 2010
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The Hard Thing About Hard ThingsThe Hard Thing About Hard Things
Ben Horowitz
304 pages | Publish Year: 2014
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The Innovator's DilemmaThe Innovator’s Dilemma
Clayton M. Christensen
336 pages | Publish Year: 2011
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The Loyalty EffectThe Loyalty Effect
Frederick Reichheld
352 pages | Publish Year: 2001
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The New Gold StandardThe New Gold Standard
Joseph Michelli
304 pages | Publish Year: 2008
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The Nordstrom WayThe Nordstrom Way
Robert Spector and Patrick D. McCarthy
256 pages | Publish Year: 1996
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The Power of a Positive NoThe Power of a Positive No
William Ury
272 pages | Publish Year: 2007
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The Starbucks ExperienceThe Starbucks Experience
Joseph Michelli
224 pages | Publish Year: 2006
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The Ten Principles Behind Great Customer Experiences The Ten Principles Behind Great Customer Experiences
Matt Watkinson
244 pages | Publish Year: 2013
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The Thank You EconomyThe Thank You Economy
Gary Vaynerchuk
256 pages | Publish Year: 2011
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The Ultimate Customer Support ExecutiveThe Ultimate Customer Support Executive
Philip Verghis
191 pages | Publish Year: 2005
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The Ultimate Question 2.0The Ultimate Question 2.0
Frederick Reichheld
304 pages | Publish Year: 2011
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Trust AgentsTrust Agents
Chris Brogan and Julien Smith
320 pages | Publish Year: 2010
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Uncommon ServiceUncommon Service
Frances Frei and Anne Morriss
272 pages | Publish Year: 2012
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Unleashing ExcellenceUnleashing Excellence
Dennis Snow
256 pages | Publish Year: 2009
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Uplifting ServiceUplifting Service
Ron Kaufman
331 pages | Publish Year: 2012
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We: The Ideal Customer RelationshipWe: The Ideal Customer Relationship
Steve Yastrow
224 pages | Publish Year: 2007
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What’s the Secret: To Providing a World-Class Customer ExperienceWhat’s the Secret: To Providing a World-Class Customer Experience
John R. DiJulius
336 pages | Publish Year: 2008
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Who's Your GladysWho’s Your Gladys
Marilyn Suttle & Lori Jo Vest
240 pages | Publish Year: 2009
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Your Call is Not That Important to UsYour Call is Not That Important to Us
Emily Yellin
304 pages | Publish Year: 2009
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Zombie LoyalistsZombie Loyalists
Peter Shankman
256 pages | Publish Year: 2015
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