Why You Need Calls Managed During Holidays

Maintain high-quality customer service during the holiday months.

Each year, there are over 200 federal or state holidays, observances, and religious holidays in the United States. Depending on your business and policies, one of these days could force you to rethink your operations. What if the holiday season comes with staff shortages? Can you afford to hire more people for one day or a long weekend? Is closing your business for a day or longer an option?

Successfully having your calls managed during holidays can be the solution. If you have a small customer service team, don’t let phone calls overwhelm them. Get more done by using a call center service for managing calls during the holiday season. Below are 4 key benefits of using a call center service for the holidays.

Cost Effective Call Management

Hiring a new employee, both temporary and full time can be an expensive proposition. Do you need one new employee or more to keep up with customer expectations? What if you hire too many people and this decision will eventually impact your bottom line? Do you need your staff to work outside office hours?

You can easily find a solution to your problem and speed up response time by working with a call center service. Save money using a call center service during the holiday rush and you’ll get charged only for the time you use. Common service level options available include:

• Call Filtering – Only have specific calls managed by the service. This can be helpful for filtering out unwanted calls.
• After-Hours Support – When you leave the office for the day, live phone or chat agents will keep your customers happy with answers to their questions and professional support.
• Call Overflow Management – Too many calls at one time? This happens often during the busiest seasons of the year! If a call is not answered in time, your seasonal staff will receive the call.
• 24-Hour Support – Need support around the clock? We can deliver customer support 24/7. This way, you can focus on the tasks that matter most while boosting customer satisfaction rates.

Flexibility for Your Business

Not sure if you will need additional people for the next holiday? Managing calls during holidays can be difficult to plan for. There are several levels of service you can choose from. Have the service only answer the calls you want or have them support your current call team if call volume surges.

Our call center company understands the dynamic nature of the busiest time of the year and is dedicated to providing tailored solutions that match your business’s specific requirements. With our live agent support, you can scale your operations effortlessly, ensuring that your customers receive the assistance they need, precisely when they need it. Our flexible staffing options allow you to optimize costs while maintaining excellent customer service.

Whether it’s handling order inquiries, providing technical support for holiday shoppers, managing calls from stressed customers who need immediate solutions, simply dealing with simple issues, or even offering seasonal greetings to your loyal customer base, our experienced customer service agents seamlessly integrate with your brand’s ethos to deliver positive experiences.

Trained Customer Service Staff for Exceptional Customer Service

What sets us apart is our commitment to training and preparation. Our customer service professionals undergo rigorous training to familiarize themselves with your products, services, and customer service approach. This ensures that they can provide accurate information and resolve customer concerns efficiently, projecting a unified brand image even during busy times. Moreover, our advanced analytics enable real-time monitoring of call trends, allowing us to adjust our approach on the fly and guarantee uninterrupted service.

As your reliable holiday partner, we offer not just a service but a partnership that aligns with your business goals. Our expertise in call center operations, combined with our understanding of seasonal demands, empowers our customer support team to offer adaptable solutions that go beyond mere call handling and answering common questions.

We’re here to enhance your customer relationships, boost customer satisfaction, and ultimately contribute to your holiday success. When the holiday rush hits, rest assured that our call center support is equipped to be an extension of your team, ensuring that every customer receives the warmth and attention they deserve during a festive season.

Seamless Customer Experience

Your customer need not know they are talking to a live call center agent. Use a service that implements your processes. When managing calls, the caller should not feel they are talking to a message taker. It is paramount they receive a seamless customer experience. A live customer service rep with access to modern customer service tools will represent your business and processes to your specifications.

By utilizing an answering and call center service, you give your business the support and flexibility it needs to manage calls during busy seasons, speed up processing time, and keep your customers happy. Don’t let one day force you to close or go through the process of finding someone for one event. Trust that our live agents will handle customer interactions flawlessly while caring for your success and customer happiness.

About Unicom Teleservices

We are a 24-hour answering and call center service that provides 24/7 support for our clients’ customers. For almost 3 decades, customer experience has been at the center of Unicom’s business. Each call we take is an opportunity to build a relationship and deliver an amazing experience. Whether we’re dealing with customer queries, marketing promotions, or customer complaints, our customer service representatives have the right training and empathy to handle every customer conversation with the highest level of professionalism.

Our live agents take pride in their work and understand the role they play in supporting your business. Learn how Unicom can help your business.

Post Update: The article was updated on August 15th, 2023, originally published on May 30th, 2017. It has been completely revamped and updated for accuracy and comprehensiveness.