How can an answering service be socially responsible?
This post outlines Unicom’s approach to how an answering and call center service is doing their part to have a positive social impact.
Corporate social responsibility (CSR) has been a buzz word for some time. Companies of all sizes have been incorporating CSR into their strategy for a variety of reasons.
In James Epstein-Reeves article on Forbes, he gives six reasons companies should embrace CSR:
- Innovating new products and services
- Engaging in sustainability to cut costs
- Branding differentiation
- Focusing on long-term benefits
- Engaging in new ways with customers
- Engaging employees in community service
Some say CSR is good for business, and others say it’s the right thing to do. The good news is that both opinions are correct.
If CSR is a win-win, how can a live answering service have a positive impact in the community?
A challenge for Non-profits
Nonprofits work to help communities by providing food, clothing, education, and so much more.
In a recent post on notredameonline.com, six challenges facing the nonprofit sector are outlined, including;
- Identifying new funding sources
- Create brand recognition
- Measure and promoting effectiveness
- Using resources to build a solid infrastructure
- Overcoming public skepticism
- Continue to grow, make positive impact, and effect change
The role an answering service can play
An answering service relies on telecommunication systems, processes, and quality people to deliver their services.
On any given day, a live answering service will manage a variety of calls and tasks for their clients.
This can include:
- Messaging
- Patching
- Order taking
- Appointment setting
- Customer service
- Help desk support
- Outbound campaigns
- Sales support
Most call centers can handle these tasks and so much more.
So, what role does an answering service play to help nonprofits overcome these challenges?
Unicom’s approach is helping organizations that have a positive impact in the community, but are unable to reach their goals because of funding.
We work with these organizations to provide 24/7 answering service to help them overcome many of the challenges mentioned by notredameonline.com.
Our services are provided to them at no charge. This is possible because of the business model we have created.
Our plan for now and the future
Currently, we are assisting a handful of organizations. As our business grows, we are committed to continuing to work with more organizations both locally and nationally.
About Unicom Teleservices
Founded in 1990 in Chicago Illinois, Unicom is a live answering service that works with businesses of all sizes. We take pride in providing leading call center services without forcing contracts and complete billing transparency.
Please go here if you are interested in learning more about our professional answering services.
