May 24, 2021
Customer satisfaction

Step-by-Step Guide to Customer Satisfaction

Customer satisfaction should be just as important as providing high-quality products and preserving profit margin. Unsatisfied customers lead to low retention rates and decreasing business revenue. […]
February 15, 2023
A person holding up a phone with a customer service rating on it.

7 Tips for Improving Skills And Abilities For Customer Service

Customers drive businesses. So, keeping them happy pays off—big time. Connecting with clients builds trust, increases credibility improves brand awareness, and boosts customer loyalty. If you’re […]