The Ultimate Customer Service Books Checklist4 min read

One hundred customer service books for those passionate about their customers.

“An investment in knowledge pays the best interest.” – Benjamin Franklin

When was the last time you picked up a book?

For me, couple weeks.

When was the last time you picked up a book to help you deliver a better customer experience?

For me, couple weeks. I just  happened to have been reading Delivering Happiness by Tony Hseih.

This gave me the inspiration to make a running list of all the customer service books available.

I was curious to see how many books I have read, and also to see what I am missing.

My number is 17. I have some reading to do.

How many of these customer service books have you read?

Are there any other books you can recommend?

Let me know.

7 Tenets of Taxi Terry 7 Tenets of Taxi Terry
Scott McKain
208 pages | Publish Year: 2014
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Ask. Ask.
Ryan Levesque
218 pages | Publish Year: 2015
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Award Winning Customer Service Award Winning Customer Service
Renee Evenson
256 pages | Publish Year: 2007
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Be Our Guest Be Our Guest
Disney Institute
224 pages | Publish Year: 2011
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Beans: Four Principles for Running a Business in Good Times or Bad Beans: Four Principles for Running a Business in Good Times or Bad
Leslie Yerkes and Charles Decker
176 pages | Publish Year: 2003
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Behind the Cloud Behind the Cloud
Marc Benioff
304 pages | Publish Year: 2009
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Bold: How to Be Brave in Business and Win Bold: How to Be Brave in Business and Win
Shaun Smith and Andy Milligan
336 pages | Publish Year: 2011
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Building Great Customer Experiences Building Great Customer Experiences
Colin Shaw and John Ivens
224 pages | Publish Year: 2002
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Chief Customer Officer 2.0 Chief Customer Officer 2.0
Jeanne Bliss
272 pages | Publish Year: 2015
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Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience
Jonathan Tisch
256 pages | Publish Year: 2009
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Collaborative Customer Relationship Management Collaborative Customer Relationship Management
Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert
276 pages | Publish Year: 2003
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Crucial Conversations Tools for Talking When Stakes Are High Crucial Conversations Tools for Talking When Stakes Are High
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
273 pages | Publish Year: 2011
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Customer Experience 3.0 Customer Experience 3.0
John A. Goodman
279 pages | Publish Year: 2014
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Customer Genius: Becoming a Customer-Centric Business Customer Genius: Becoming a Customer-Centric Business
Peter Fisk
406 pages | Publish Year: 2009
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Customer Loyalty Guaranteed Customer Loyalty Guaranteed
Chip R Bell
256 pages | Publish Year: 2007
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Customer Loyalty: How to Earn It, How to Keep It Customer Loyalty: How to Earn It, How to Keep It
Jill Griffin
272 pages | Publish Year: 2002
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Customer Mania! Customer Mania!
Kenneth Blanchard
208 pages | Publish Year: 2016
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Customer Obsessed Customer Obsessed
Eric Berridge
272 pages | Publish Year: 2016
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Jeffrey Gitomer
288 pages | Publish Year: 1998
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Customer Service for Dummies Customer Service for Dummies
Karen Leland
408 pages | Publish Year: 2006
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Customer Service Skills for Success Customer Service Skills for Success
Robert W. Lucas
416 pages | Publish Year: 2011
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Customer Service: Career Success Through Customer Loyalty Customer Service: Career Success Through Customer Loyalty
Paul R. Timm
264 pages | Publish Year: 2010
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Customer Success Customer Success
Nick Mehta, Dan Steinman, and Lincoln Murphy
232 pages | Publish Year: 2016
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Customers for Life Customers for Life
Carl Sewell and Paul B. Brown
240 pages | Publish Year: 2002
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Delight your Customers Delight your Customers
Steve Curtin
209 pages | Publish Year: 2013
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Delivering Happiness Delivering Happiness
Tony Hsieh
272 pages | Publish Year: 2013
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Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service
Ron Zemke
224 pages | Publish Year: 2011
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Drive Drive
Daniel H. Pink
256 pages | Publish Year: 2009
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Exceptional Customer Service Exceptional Customer Service
Lisa Ford, David McNair, William Perry and Tony Hsieh
224 pages | Publish Year: 2009
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Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit
Leonardo Inghilleri
192 pages | Publish Year: 2010
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Farm Don't Hunt Farm Don’t Hunt
Guy Nirpaz
110 pages | Publish Year: 2016
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Fish! Fish!
Stephen C. Lundin
110 pages | Publish Year: 2000
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Getting Everything You Can Out Of All You’ve Got Getting Everything You Can Out Of All You’ve Got
Jay Abraham
384 pages | Publish Year: 2001
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
Patrick Lencioni
240 pages | Publish Year: 2010
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Getting Things Done Getting Things Done
David Allen
288 pages | Publish Year: 2002
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Good to Great Good to Great
Jim Collins
400 pages | Publish Year: 2001
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Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service
Ron Willingham
224 pages | Publish Year: 1992
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High-Tech, High-Touch Customer Service High-Tech, High-Touch Customer Service
Micah Solomon
208 pages | Publish Year: 2012
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How to Win Friends and Influence People How to Win Friends and Influence People
Dale Carnegie
288 pages | Publish Year: 1998
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Hug Your Haters Hug Your Haters
Jay Baer
223 pages | Publish Year: 2016
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I Love You More Than My Dog I Love You More Than My Dog
Jeanne Bliss
256 pages | Publish Year: 2009
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Igniting Customer Connections Igniting Customer Connections
Andrew Frawley
256 pages | Publish Year: 2014
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Inspired: How To Create Products Customers Love Inspired: How To Create Products Customers Love
Marty Cagan
242 pages | Publish Year: 2008
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Legendary Service: The Key is to Care Legendary Service: The Key is to Care
Kenneth Blanchard
176 pages | Publish Year: 2014
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Loyalty 3.0 Loyalty 3.0
Rajat Paharia
305 pages | Publish Year: 2013
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Loyalty Myths Loyalty Myths
Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard
272 pages | Publish Year: 2005
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Managing Customer Relationships Managing Customer Relationships
Don Peppers and Martha Rogers
528 pages | Publish Year: 2011
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Managing the Customer Experience Managing the Customer Experience
Shaun Smith
272 pages | Publish Year: 2002
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Mapping Experiences Mapping Experiences
James Kalbach
384 pages | Publish Year: 2016
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Mindset: The New Psychology of Success Mindset: The New Psychology of Success
Carlo Dweck
288 pages | Publish Year: 2006
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See part two of our check list.