The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers.

“An investment in knowledge pays the best interest.” – Benjamin Franklin

When was the last time you picked up a book?

For me, couple weeks.

When was the last time you picked up a book to help you deliver a better customer experience?

For me, couple weeks. I just happened to have been reading Delivering Happiness by Tony Hseih.

This gave me the inspiration to make a running list of all the customer service books available.

I was curious to see how many books I have read, and also to see what I am missing.

My number is 17. I have some reading to do.

How many of these customer service books have you read?

Are there any other books you can recommend?

Let me know.

7 Tenets of Taxi Terry7 Tenets of Taxi Terry
Scott McKain
208 pages | Publish Year: 2014
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Ask.Ask.
Ryan Levesque
218 pages | Publish Year: 2015
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Award Winning Customer ServiceAward Winning Customer Service
Renee Evenson
256 pages | Publish Year: 2007
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Be Our GuestBe Our Guest
Disney Institute
224 pages | Publish Year: 2011
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Beans: Four Principles for Running a Business in Good Times or BadBeans: Four Principles for Running a Business in Good Times or Bad
Leslie Yerkes and Charles Decker
176 pages | Publish Year: 2003
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Behind the CloudBehind the Cloud
Marc Benioff
304 pages | Publish Year: 2009
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Bold: How to Be Brave in Business and WinBold: How to Be Brave in Business and Win
Shaun Smith and Andy Milligan
336 pages | Publish Year: 2011
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Building Great Customer ExperiencesBuilding Great Customer Experiences
Colin Shaw and John Ivens
224 pages | Publish Year: 2002
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Chief Customer Officer 2.0Chief Customer Officer 2.0
Jeanne Bliss
272 pages | Publish Year: 2015
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Chocolates on the Pillow Aren’t Enough: Reinventing The Customer ExperienceChocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience
Jonathan Tisch
256 pages | Publish Year: 2009
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Collaborative Customer Relationship ManagementCollaborative Customer Relationship Management
Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert
276 pages | Publish Year: 2003
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Crucial Conversations Tools for Talking When Stakes Are HighCrucial Conversations Tools for Talking When Stakes Are High
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
273 pages | Publish Year: 2011
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Customer Experience 3.0Customer Experience 3.0
John A. Goodman
279 pages | Publish Year: 2014
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Customer Genius: Becoming a Customer-Centric BusinessCustomer Genius: Becoming a Customer-Centric Business
Peter Fisk
406 pages | Publish Year: 2009
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Customer Loyalty GuaranteedCustomer Loyalty Guaranteed
Chip R Bell
256 pages | Publish Year: 2007
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Customer Loyalty: How to Earn It, How to Keep ItCustomer Loyalty: How to Earn It, How to Keep It
Jill Griffin
272 pages | Publish Year: 2002
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Customer Mania!Customer Mania!
Kenneth Blanchard
208 pages | Publish Year: 2016
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Customer ObsessedCustomer Obsessed
Eric Berridge
272 pages | Publish Year: 2016
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Customer Satisfaction Is Worthless, Customer Loyalty Is PricelessCustomer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Jeffrey Gitomer
288 pages | Publish Year: 1998
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Customer Service for DummiesCustomer Service for Dummies
Karen Leland
408 pages | Publish Year: 2006
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Customer Service Skills for SuccessCustomer Service Skills for Success
Robert W. Lucas
416 pages | Publish Year: 2011
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Customer Service: Career Success Through Customer LoyaltyCustomer Service: Career Success Through Customer Loyalty
Paul R. Timm
264 pages | Publish Year: 2010
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Customer SuccessCustomer Success
Nick Mehta, Dan Steinman, and Lincoln Murphy
232 pages | Publish Year: 2016
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Customers for LifeCustomers for Life
Carl Sewell and Paul B. Brown
240 pages | Publish Year: 2002
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Delight your CustomersDelight your Customers
Steve Curtin
209 pages | Publish Year: 2013
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Delivering HappinessDelivering Happiness
Tony Hsieh
272 pages | Publish Year: 2013
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Delivering Knock Your Socks Off ServiceDelivering Knock Your Socks Off Service
Ron Zemke
224 pages | Publish Year: 2011
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DriveDrive
Daniel H. Pink
256 pages | Publish Year: 2009
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Exceptional Customer ServiceExceptional Customer Service
Lisa Ford, David McNair, William Perry and Tony Hsieh
224 pages | Publish Year: 2009
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Exceptional Service, Exceptional ProfitExceptional Service, Exceptional Profit
Leonardo Inghilleri
192 pages | Publish Year: 2010
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Farm Don't HuntFarm Don’t Hunt
Guy Nirpaz
110 pages | Publish Year: 2016
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Fish!Fish!
Stephen C. Lundin
110 pages | Publish Year: 2000
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Getting Everything You Can Out Of All You’ve GotGetting Everything You Can Out Of All You’ve Got
Jay Abraham
384 pages | Publish Year: 2001
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client LoyaltyGetting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
Patrick Lencioni
240 pages | Publish Year: 2010
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Getting Things DoneGetting Things Done
David Allen
288 pages | Publish Year: 2002
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Good to GreatGood to Great
Jim Collins
400 pages | Publish Year: 2001
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Hey, I'm the Customer: Front Line Tips for Providing Superior Customer ServiceHey, I’m the Customer: Front Line Tips for Providing Superior Customer Service
Ron Willingham
224 pages | Publish Year: 1992
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High-Tech, High-Touch Customer ServiceHigh-Tech, High-Touch Customer Service
Micah Solomon
208 pages | Publish Year: 2012
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How to Win Friends and Influence PeopleHow to Win Friends and Influence People
Dale Carnegie
288 pages | Publish Year: 1998
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Hug Your HatersHug Your Haters
Jay Baer
223 pages | Publish Year: 2016
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I Love You More Than My DogI Love You More Than My Dog
Jeanne Bliss
256 pages | Publish Year: 2009
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Igniting Customer ConnectionsIgniting Customer Connections
Andrew Frawley
256 pages | Publish Year: 2014
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Inspired: How To Create Products Customers LoveInspired: How To Create Products Customers Love
Marty Cagan
242 pages | Publish Year: 2008
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Legendary Service: The Key is to CareLegendary Service: The Key is to Care
Kenneth Blanchard
176 pages | Publish Year: 2014
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Loyalty 3.0Loyalty 3.0
Rajat Paharia
305 pages | Publish Year: 2013
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Loyalty MythsLoyalty Myths
Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard
272 pages | Publish Year: 2005
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Managing Customer RelationshipsManaging Customer Relationships
Don Peppers and Martha Rogers
528 pages | Publish Year: 2011
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Managing the Customer ExperienceManaging the Customer Experience
Shaun Smith
272 pages | Publish Year: 2002
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Mapping ExperiencesMapping Experiences
James Kalbach
384 pages | Publish Year: 2016
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Mindset: The New Psychology of SuccessMindset: The New Psychology of Success
Carlo Dweck
288 pages | Publish Year: 2006
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See part two of our check list.