The Ultimate Customer Service Books Checklist
One hundred customer service books for those passionate about their customers.
“An investment in knowledge pays the best interest.” – Benjamin Franklin
When was the last time you picked up a book?
For me, couple weeks.
When was the last time you picked up a book to help you deliver a better customer experience?
For me, couple weeks. I just happened to have been reading Delivering Happiness by Tony Hseih.
This gave me the inspiration to make a running list of all the customer service books available.
I was curious to see how many books I have read, and also to see what I am missing.
My number is 17. I have some reading to do.
How many of these customer service books have you read?
Are there any other books you can recommend?
Let me know.
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7 Tenets of Taxi Terry Scott McKain 208 pages | Publish Year: 2014 |
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Ask. Ryan Levesque 218 pages | Publish Year: 2015 |
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Award Winning Customer Service Renee Evenson 256 pages | Publish Year: 2007 |
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Be Our Guest Disney Institute 224 pages | Publish Year: 2011 |
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Beans: Four Principles for Running a Business in Good Times or Bad Leslie Yerkes and Charles Decker 176 pages | Publish Year: 2003 |
@NowHavingFun | Learn More |
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Behind the Cloud Marc Benioff 304 pages | Publish Year: 2009 |
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Bold: How to Be Brave in Business and Win Shaun Smith and Andy Milligan 336 pages | Publish Year: 2011 |
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Building Great Customer Experiences Colin Shaw and John Ivens 224 pages | Publish Year: 2002 |
@ColinShaw_CX | Learn More |
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Chief Customer Officer 2.0 Jeanne Bliss 272 pages | Publish Year: 2015 |
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Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience Jonathan Tisch 256 pages | Publish Year: 2009 |
@JonnyTisch | Learn More |
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Collaborative Customer Relationship Management Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert 276 pages | Publish Year: 2003 |
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Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler 273 pages | Publish Year: 2011 |
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Customer Experience 3.0 John A. Goodman 279 pages | Publish Year: 2014 |
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Customer Genius: Becoming a Customer-Centric Business Peter Fisk 406 pages | Publish Year: 2009 |
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Customer Loyalty Guaranteed Chip R Bell 256 pages | Publish Year: 2007 |
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Customer Loyalty: How to Earn It, How to Keep It Jill Griffin 272 pages | Publish Year: 2002 |
@JillDGriffin | Learn More |
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Customer Mania! Kenneth Blanchard 208 pages | Publish Year: 2016 |
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Customer Obsessed Eric Berridge 272 pages | Publish Year: 2016 |
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless Jeffrey Gitomer 288 pages | Publish Year: 1998 |
@Gitomer | Learn More |
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Customer Service for Dummies Karen Leland 408 pages | Publish Year: 2006 |
@KarenLeland | Learn More |
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Customer Service Skills for Success Robert W. Lucas 416 pages | Publish Year: 2011 |
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Customer Service: Career Success Through Customer Loyalty Paul R. Timm 264 pages | Publish Year: 2010 |
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Customer Success Nick Mehta, Dan Steinman, and Lincoln Murphy 232 pages | Publish Year: 2016 |
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Customers for Life Carl Sewell and Paul B. Brown 240 pages | Publish Year: 2002 |
@AuthorBrown | Learn More |
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Delight your Customers Steve Curtin 209 pages | Publish Year: 2013 |
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Delivering Happiness Tony Hsieh 272 pages | Publish Year: 2013 |
@TonyHsieh | Learn More |
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Delivering Knock Your Socks Off Service Ron Zemke 224 pages | Publish Year: 2011 |
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Drive Daniel H. Pink 256 pages | Publish Year: 2009 |
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Exceptional Customer Service Lisa Ford, David McNair, William Perry and Tony Hsieh 224 pages | Publish Year: 2009 |
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Exceptional Service, Exceptional Profit Leonardo Inghilleri 192 pages | Publish Year: 2010 |
@LeoInghilleri | Learn More |
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Farm Don’t Hunt Guy Nirpaz 110 pages | Publish Year: 2016 |
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Fish! Stephen C. Lundin 110 pages | Publish Year: 2000 |
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Getting Everything You Can Out Of All You’ve Got Jay Abraham 384 pages | Publish Year: 2001 |
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Patrick Lencioni 240 pages | Publish Year: 2010 |
@PatrickLencioni | Learn More |
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Getting Things Done David Allen 288 pages | Publish Year: 2002 |
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Good to Great Jim Collins 400 pages | Publish Year: 2001 |
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Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service Ron Willingham 224 pages | Publish Year: 1992 |
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High-Tech, High-Touch Customer Service Micah Solomon 208 pages | Publish Year: 2012 |
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How to Win Friends and Influence People Dale Carnegie 288 pages | Publish Year: 1998 |
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Hug Your Haters Jay Baer 223 pages | Publish Year: 2016 |
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I Love You More Than My Dog Jeanne Bliss 256 pages | Publish Year: 2009 |
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Igniting Customer Connections Andrew Frawley 256 pages | Publish Year: 2014 |
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Inspired: How To Create Products Customers Love Marty Cagan 242 pages | Publish Year: 2008 |
@Cagan | Learn More |
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Legendary Service: The Key is to Care Kenneth Blanchard 176 pages | Publish Year: 2014 |
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Loyalty 3.0 Rajat Paharia 305 pages | Publish Year: 2013 |
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Loyalty Myths Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard 272 pages | Publish Year: 2005 |
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Managing Customer Relationships Don Peppers and Martha Rogers 528 pages | Publish Year: 2011 |
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Managing the Customer Experience Shaun Smith 272 pages | Publish Year: 2002 |
@SmithCo_CEM | Learn More |
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Mapping Experiences James Kalbach 384 pages | Publish Year: 2016 |
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Mindset: The New Psychology of Success Carlo Dweck 288 pages | Publish Year: 2006 |
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