The Ultimate Customer Service Books Checklist
One hundred customer service books for those passionate about their customers.
“An investment in knowledge pays the best interest.” – Benjamin Franklin
When was the last time you picked up a book?
For me, couple weeks.
When was the last time you picked up a book to help you deliver a better customer experience?
For me, couple weeks. I just happened to have been reading Delivering Happiness by Tony Hseih.
This gave me the inspiration to make a running list of all the customer service books available.
I was curious to see how many books I have read, and also to see what I am missing.
My number is 17. I have some reading to do.
How many of these customer service books have you read?
Are there any other books you can recommend?
Let me know.
 | 7 Tenets of Taxi Terry Scott McKain 208 pages | Publish Year: 2014 | Learn More | |
 | Ask. Ryan Levesque 218 pages | Publish Year: 2015 | Learn More | |
 | Award Winning Customer Service Renee Evenson 256 pages | Publish Year: 2007 | Learn More | |
 | Be Our Guest Disney Institute 224 pages | Publish Year: 2011 | Learn More | |
 | Beans: Four Principles for Running a Business in Good Times or Bad Leslie Yerkes and Charles Decker 176 pages | Publish Year: 2003 | @NowHavingFun | Learn More |
 | Behind the Cloud Marc Benioff 304 pages | Publish Year: 2009 | Learn More | |
 | Bold: How to Be Brave in Business and Win Shaun Smith and Andy Milligan 336 pages | Publish Year: 2011 | Learn More | |
 | Building Great Customer Experiences Colin Shaw and John Ivens 224 pages | Publish Year: 2002 | @ColinShaw_CX | Learn More |
 | Chief Customer Officer 2.0 Jeanne Bliss 272 pages | Publish Year: 2015 | Learn More | |
 | Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience Jonathan Tisch 256 pages | Publish Year: 2009 | @JonnyTisch | Learn More |
 | Collaborative Customer Relationship Management Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert 276 pages | Publish Year: 2003 | Learn More | |
 | Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler 273 pages | Publish Year: 2011 | Learn More | |
 | Customer Experience 3.0 John A. Goodman 279 pages | Publish Year: 2014 | Learn More | |
 | Customer Genius: Becoming a Customer-Centric Business Peter Fisk 406 pages | Publish Year: 2009 | Learn More | |
 | Customer Loyalty Guaranteed Chip R Bell 256 pages | Publish Year: 2007 | Learn More | |
 | Customer Loyalty: How to Earn It, How to Keep It Jill Griffin 272 pages | Publish Year: 2002 | @JillDGriffin | Learn More |
 | Customer Mania! Kenneth Blanchard 208 pages | Publish Year: 2016 | Learn More | |
 | Customer Obsessed Eric Berridge 272 pages | Publish Year: 2016 | Learn More | |
 | Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless Jeffrey Gitomer 288 pages | Publish Year: 1998 | @Gitomer | Learn More |
 | Customer Service for Dummies Karen Leland 408 pages | Publish Year: 2006 | @KarenLeland | Learn More |
 | Customer Service Skills for Success Robert W. Lucas 416 pages | Publish Year: 2011 | Learn More | |
 | Customer Service: Career Success Through Customer Loyalty Paul R. Timm 264 pages | Publish Year: 2010 | Learn More | |
 | Customer Success Nick Mehta, Dan Steinman, and Lincoln Murphy 232 pages | Publish Year: 2016 | Learn More | |
 | Customers for Life Carl Sewell and Paul B. Brown 240 pages | Publish Year: 2002 | @AuthorBrown | Learn More |
 | Delight your Customers Steve Curtin 209 pages | Publish Year: 2013 | Learn More | |
 | Delivering Happiness Tony Hsieh 272 pages | Publish Year: 2013 | @TonyHsieh | Learn More |
 | Delivering Knock Your Socks Off Service Ron Zemke 224 pages | Publish Year: 2011 | Learn More | |
 | Drive Daniel H. Pink 256 pages | Publish Year: 2009 | Learn More | |
 | Exceptional Customer Service Lisa Ford, David McNair, William Perry and Tony Hsieh 224 pages | Publish Year: 2009 | Learn More | |
 | Exceptional Service, Exceptional Profit Leonardo Inghilleri 192 pages | Publish Year: 2010 | @LeoInghilleri | Learn More |
 | Farm Don’t Hunt Guy Nirpaz 110 pages | Publish Year: 2016 | Learn More | |
 | Fish! Stephen C. Lundin 110 pages | Publish Year: 2000 | Learn More | |
 | Getting Everything You Can Out Of All You’ve Got Jay Abraham 384 pages | Publish Year: 2001 | Learn More | |
 | Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Patrick Lencioni 240 pages | Publish Year: 2010 | @PatrickLencioni | Learn More |
 | Getting Things Done David Allen 288 pages | Publish Year: 2002 | Learn More | |
 | Good to Great Jim Collins 400 pages | Publish Year: 2001 | Learn More | |
 | Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service Ron Willingham 224 pages | Publish Year: 1992 | Learn More | |
 | High-Tech, High-Touch Customer Service Micah Solomon 208 pages | Publish Year: 2012 | Learn More | |
 | How to Win Friends and Influence People Dale Carnegie 288 pages | Publish Year: 1998 | Learn More | |
 | Hug Your Haters Jay Baer 223 pages | Publish Year: 2016 | Learn More | |
 | I Love You More Than My Dog Jeanne Bliss 256 pages | Publish Year: 2009 | Learn More | |
 | Igniting Customer Connections Andrew Frawley 256 pages | Publish Year: 2014 | Learn More | |
 | Inspired: How To Create Products Customers Love Marty Cagan 242 pages | Publish Year: 2008 | @Cagan | Learn More |
 | Legendary Service: The Key is to Care Kenneth Blanchard 176 pages | Publish Year: 2014 | Learn More | |
 | Loyalty 3.0 Rajat Paharia 305 pages | Publish Year: 2013 | Learn More | |
 | Loyalty Myths Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard 272 pages | Publish Year: 2005 | Learn More | |
 | Managing Customer Relationships Don Peppers and Martha Rogers 528 pages | Publish Year: 2011 | Learn More | |
 | Managing the Customer Experience Shaun Smith 272 pages | Publish Year: 2002 | @SmithCo_CEM | Learn More |
 | Mapping Experiences James Kalbach 384 pages | Publish Year: 2016 | Learn More | |
 | Mindset: The New Psychology of Success Carlo Dweck 288 pages | Publish Year: 2006 | Learn More |
