The Ultimate Customer Service Books Checklist

August 29, 2017

4 min read

One hundred customer service books for those passionate about their customers.

“An investment in knowledge pays the best interest.” – Benjamin Franklin

When was the last time you picked up a book?

For me, couple weeks.

When was the last time you picked up a book to help you deliver a better customer experience?

For me, couple weeks. I just happened to have been reading Delivering Happiness by Tony Hseih.

This gave me the inspiration to make a running list of all the customer service books available.

I was curious to see how many books I have read, and also to see what I am missing.

My number is 17. I have some reading to do.

How many of these customer service books have you read?

Are there any other books you can recommend?

Let me know.


7 Tenets of Taxi Terry Scott McKain 208 pages \| Publish Year: 2014		Learn More
Ask. Ryan Levesque 218 pages \| Publish Year: 2015		Learn More
Award Winning Customer Service Renee Evenson 256 pages \| Publish Year: 2007		Learn More
Be Our Guest Disney Institute 224 pages \| Publish Year: 2011		Learn More
Beans: Four Principles for Running a Business in Good Times or Bad Leslie Yerkes and Charles Decker 176 pages \| Publish Year: 2003	@NowHavingFun	Learn More
Behind the Cloud Marc Benioff 304 pages \| Publish Year: 2009		Learn More
Bold: How to Be Brave in Business and Win Shaun Smith and Andy Milligan 336 pages \| Publish Year: 2011		Learn More
Building Great Customer Experiences Colin Shaw and John Ivens 224 pages \| Publish Year: 2002	@ColinShaw_CX	Learn More
Chief Customer Officer 2.0 Jeanne Bliss 272 pages \| Publish Year: 2015		Learn More
Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience Jonathan Tisch 256 pages \| Publish Year: 2009	@JonnyTisch	Learn More
Collaborative Customer Relationship Management Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert 276 pages \| Publish Year: 2003		Learn More
Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler 273 pages \| Publish Year: 2011		Learn More
Customer Experience 3.0 John A. Goodman 279 pages \| Publish Year: 2014		Learn More
Customer Genius: Becoming a Customer-Centric Business Peter Fisk 406 pages \| Publish Year: 2009		Learn More
Customer Loyalty Guaranteed Chip R Bell 256 pages \| Publish Year: 2007		Learn More
Customer Loyalty: How to Earn It, How to Keep It Jill Griffin 272 pages \| Publish Year: 2002	@JillDGriffin	Learn More
Customer Mania! Kenneth Blanchard 208 pages \| Publish Year: 2016		Learn More
Customer Obsessed Eric Berridge 272 pages \| Publish Year: 2016		Learn More
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless Jeffrey Gitomer 288 pages \| Publish Year: 1998	@Gitomer	Learn More
Customer Service for Dummies Karen Leland 408 pages \| Publish Year: 2006	@KarenLeland	Learn More
Customer Service Skills for Success Robert W. Lucas 416 pages \| Publish Year: 2011		Learn More
Customer Service: Career Success Through Customer Loyalty Paul R. Timm 264 pages \| Publish Year: 2010		Learn More
Customer Success Nick Mehta, Dan Steinman, and Lincoln Murphy 232 pages \| Publish Year: 2016		Learn More
Customers for Life Carl Sewell and Paul B. Brown 240 pages \| Publish Year: 2002	@AuthorBrown	Learn More
Delight your Customers Steve Curtin 209 pages \| Publish Year: 2013		Learn More
Delivering Happiness Tony Hsieh 272 pages \| Publish Year: 2013	@TonyHsieh	Learn More
Delivering Knock Your Socks Off Service Ron Zemke 224 pages \| Publish Year: 2011		Learn More
Drive Daniel H. Pink 256 pages \| Publish Year: 2009		Learn More
Exceptional Customer Service Lisa Ford, David McNair, William Perry and Tony Hsieh 224 pages \| Publish Year: 2009		Learn More
Exceptional Service, Exceptional Profit Leonardo Inghilleri 192 pages \| Publish Year: 2010	@LeoInghilleri	Learn More
Farm Don’t Hunt Guy Nirpaz 110 pages \| Publish Year: 2016		Learn More
Fish! Stephen C. Lundin 110 pages \| Publish Year: 2000		Learn More
Getting Everything You Can Out Of All You’ve Got Jay Abraham 384 pages \| Publish Year: 2001		Learn More
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Patrick Lencioni 240 pages \| Publish Year: 2010	@PatrickLencioni	Learn More
Getting Things Done David Allen 288 pages \| Publish Year: 2002		Learn More
Good to Great Jim Collins 400 pages \| Publish Year: 2001		Learn More
Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service Ron Willingham 224 pages \| Publish Year: 1992		Learn More
High-Tech, High-Touch Customer Service Micah Solomon 208 pages \| Publish Year: 2012		Learn More
How to Win Friends and Influence People Dale Carnegie 288 pages \| Publish Year: 1998		Learn More
Hug Your Haters Jay Baer 223 pages \| Publish Year: 2016		Learn More
I Love You More Than My Dog Jeanne Bliss 256 pages \| Publish Year: 2009		Learn More
Igniting Customer Connections Andrew Frawley 256 pages \| Publish Year: 2014		Learn More
Inspired: How To Create Products Customers Love Marty Cagan 242 pages \| Publish Year: 2008	@Cagan	Learn More
Legendary Service: The Key is to Care Kenneth Blanchard 176 pages \| Publish Year: 2014		Learn More
Loyalty 3.0 Rajat Paharia 305 pages \| Publish Year: 2013		Learn More
Loyalty Myths Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard 272 pages \| Publish Year: 2005		Learn More
Managing Customer Relationships Don Peppers and Martha Rogers 528 pages \| Publish Year: 2011		Learn More
Managing the Customer Experience Shaun Smith 272 pages \| Publish Year: 2002	@SmithCo_CEM	Learn More
Mapping Experiences James Kalbach 384 pages \| Publish Year: 2016		Learn More
Mindset: The New Psychology of Success Carlo Dweck 288 pages \| Publish Year: 2006		Learn More