The Ultimate Customer Service Books Checklist

One hundred customer service books for those passionate about their customers.

“An investment in knowledge pays the best interest.” – Benjamin Franklin

When was the last time you picked up a book?

For me, couple weeks.

When was the last time you picked up a book to help you deliver a better customer experience?

For me, couple weeks. I just happened to have been reading Delivering Happiness by Tony Hseih.

This gave me the inspiration to make a running list of all the customer service books available.

I was curious to see how many books I have read, and also to see what I am missing.

My number is 17. I have some reading to do.

How many of these customer service books have you read?

Are there any other books you can recommend?

Let me know.

	7 Tenets of Taxi Terry Scott McKain 208 pages | Publish Year: 2014		Learn More
	Ask. Ryan Levesque 218 pages | Publish Year: 2015		Learn More
	Award Winning Customer Service Renee Evenson 256 pages | Publish Year: 2007		Learn More
	Be Our Guest Disney Institute 224 pages | Publish Year: 2011		Learn More
	Beans: Four Principles for Running a Business in Good Times or Bad Leslie Yerkes and Charles Decker 176 pages | Publish Year: 2003	@NowHavingFun	Learn More
	Behind the Cloud Marc Benioff 304 pages | Publish Year: 2009		Learn More
	Bold: How to Be Brave in Business and Win Shaun Smith and Andy Milligan 336 pages | Publish Year: 2011		Learn More
	Building Great Customer Experiences Colin Shaw and John Ivens 224 pages | Publish Year: 2002	@ColinShaw_CX	Learn More
	Chief Customer Officer 2.0 Jeanne Bliss 272 pages | Publish Year: 2015		Learn More
	Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience Jonathan Tisch 256 pages | Publish Year: 2009	@JonnyTisch	Learn More
	Collaborative Customer Relationship Management Alexander H. Kracklauer, D. Quinn Mills and Dirk Seifert 276 pages | Publish Year: 2003		Learn More
	Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler 273 pages | Publish Year: 2011		Learn More
	Customer Experience 3.0 John A. Goodman 279 pages | Publish Year: 2014		Learn More
	Customer Genius: Becoming a Customer-Centric Business Peter Fisk 406 pages | Publish Year: 2009		Learn More
	Customer Loyalty Guaranteed Chip R Bell 256 pages | Publish Year: 2007		Learn More
	Customer Loyalty: How to Earn It, How to Keep It Jill Griffin 272 pages | Publish Year: 2002	@JillDGriffin	Learn More
	Customer Mania! Kenneth Blanchard 208 pages | Publish Year: 2016		Learn More
	Customer Obsessed Eric Berridge 272 pages | Publish Year: 2016		Learn More
	Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless Jeffrey Gitomer 288 pages | Publish Year: 1998	@Gitomer	Learn More
	Customer Service for Dummies Karen Leland 408 pages | Publish Year: 2006	@KarenLeland	Learn More
	Customer Service Skills for Success Robert W. Lucas 416 pages | Publish Year: 2011		Learn More
	Customer Service: Career Success Through Customer Loyalty Paul R. Timm 264 pages | Publish Year: 2010		Learn More
	Customer Success Nick Mehta, Dan Steinman, and Lincoln Murphy 232 pages | Publish Year: 2016		Learn More
	Customers for Life Carl Sewell and Paul B. Brown 240 pages | Publish Year: 2002	@AuthorBrown	Learn More
	Delight your Customers Steve Curtin 209 pages | Publish Year: 2013		Learn More
	Delivering Happiness Tony Hsieh 272 pages | Publish Year: 2013	@TonyHsieh	Learn More
	Delivering Knock Your Socks Off Service Ron Zemke 224 pages | Publish Year: 2011		Learn More
	Drive Daniel H. Pink 256 pages | Publish Year: 2009		Learn More
	Exceptional Customer Service Lisa Ford, David McNair, William Perry and Tony Hsieh 224 pages | Publish Year: 2009		Learn More
	Exceptional Service, Exceptional Profit Leonardo Inghilleri 192 pages | Publish Year: 2010	@LeoInghilleri	Learn More
	Farm Don’t Hunt Guy Nirpaz 110 pages | Publish Year: 2016		Learn More
	Fish! Stephen C. Lundin 110 pages | Publish Year: 2000		Learn More
	Getting Everything You Can Out Of All You’ve Got Jay Abraham 384 pages | Publish Year: 2001		Learn More
	Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Patrick Lencioni 240 pages | Publish Year: 2010	@PatrickLencioni	Learn More
	Getting Things Done David Allen 288 pages | Publish Year: 2002		Learn More
	Good to Great Jim Collins 400 pages | Publish Year: 2001		Learn More
	Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service Ron Willingham 224 pages | Publish Year: 1992		Learn More
	High-Tech, High-Touch Customer Service Micah Solomon 208 pages | Publish Year: 2012		Learn More
	How to Win Friends and Influence People Dale Carnegie 288 pages | Publish Year: 1998		Learn More
	Hug Your Haters Jay Baer 223 pages | Publish Year: 2016		Learn More
	I Love You More Than My Dog Jeanne Bliss 256 pages | Publish Year: 2009		Learn More
	Igniting Customer Connections Andrew Frawley 256 pages | Publish Year: 2014		Learn More
	Inspired: How To Create Products Customers Love Marty Cagan 242 pages | Publish Year: 2008	@Cagan	Learn More
	Legendary Service: The Key is to Care Kenneth Blanchard 176 pages | Publish Year: 2014		Learn More
	Loyalty 3.0 Rajat Paharia 305 pages | Publish Year: 2013		Learn More
	Loyalty Myths Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, and Henri Wallard 272 pages | Publish Year: 2005		Learn More
	Managing Customer Relationships Don Peppers and Martha Rogers 528 pages | Publish Year: 2011		Learn More
	Managing the Customer Experience Shaun Smith 272 pages | Publish Year: 2002	@SmithCo_CEM	Learn More
	Mapping Experiences James Kalbach 384 pages | Publish Year: 2016		Learn More
	Mindset: The New Psychology of Success Carlo Dweck 288 pages | Publish Year: 2006		Learn More

See part two of our check list.