New York Answering Service and Call Center

Professional and Knowledgable Team Answering Your Calls 24/7


  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Ability to Integrate With Your Software
30

Year's of Experience


35000

Calls Managed Per Month


Today our call center agents made a difference


  • Scheduled 65 appointments
  • Registered 22 students for class
  • Helped 134 callers with troubleshooting their electronics
  • Assisted 500 callers with their information requests
  • Strengthened a health awareness program 
  • Issued RMA's for consumers returning products 
  • Contacted 5,000 families to inform them of an approaching storm

And that was before our first coffee break.


We specialize in providing seamless communication for small and multi-location organizations.

call center agent taking calls

Call Filtering

Not all calls are of equal importance. When call volume spikes, we can triage calls to make sure your team is handling the ones that truly need their attention.

After Hours Customer Support

The phones don't stop ringing when business hours are over, and those customers can't wait. We're here to help you while you are out of the office.

Call Overflow Managing

Never miss a call again. Our live call center agents will ensure quality customer service when call volume spikes unexpectedly.

24-hour Customer Support

Give your customers the confidence and peace of mind of being able to rely on you around the clock to provide the attention they need.

Top tier California contact center services.

Unicom is the best at what it does: delivering outstanding customer service. Each call is an opportunity to build more positive relationships with clients.
Call Answering Services by Unicom

Telephone Answering Services

Message Taking, Overflow Call Handling, Intake, Lead Capture, Call Filtering, and More.
Call  Services by Unicom

Call Center Services

Medical, Help Desk, Software Integration, Task Processing, Patching, and More.

Industry Experience


First impressions are everything. When you team up with Unicom, you're partnering with a team of experienced agents able to give both your callers and yourself an experience that goes above and beyond your expectations.


Our agents are trained to set the standard in customer care.

We handle over 1000 calls a day. Our agents are fully trained to manage various industries and handle each one of them with the professionalism needed while following your process.

 

Corporate Services

Services (HVAC, Plumbing, etc.)

Healthcare & Social Care

Real Estate


Financial & Insurance

Law Firms & Lawyers

Information Technology

Small Business

Customers' Feedback

See what customers are saying.

Facts about our New York Call Center Service


  • Open 24 hours a day 7 days a week 365 days
  • Complete system redundency
  • We integrate and work within your software
  • All of Our Agents are On-Site

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Contact Us Today at 888-636-1222.
1Does Unicom ever close?
In 30 years, we have always opened.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
2Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
3How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
4How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
5Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
6Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
7Is Unicom HIPAA Compliant?
Yes.

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
8For future account support, what can I expect?
24 x 7 x 365 response and support.

No matter the question, issue, or concern we want to hear from you.

Supervisors are ALWAYS available to assist you.

Delivering a positive customer experience starts here.

Try Us. You WIll Love The Unicom Experience.