Illinois Answering Service and Call Center

Professional and Knowledgable Team Answering Your Calls 24/7


  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Ability to Integrate With Your Software

Today our call center agents helped save a life...


  • scheduled 65 appointments
  • registered 22 students for class
  • provided 500 callers with information
  • troubleshooting an internet connection
  • strengthened a health awareness program
  • issued RMA's to consumers returning products
  • notified 5,000 families of an approaching storm

and that was before our first coffee break.


Specializing in providing seamless communication from small and multi-location organizations.

Call Filtering

Need to filter unwanted calls? Our team can qualify callers and patch them to the appropriate team members.

After Hours Customer Support

When you leave for the day, don't miss any calls. Have a professional voice manage your calls after hours.

Call Overflow Managing

Never miss a call again. Our live call center agents are available 24 7 for when unexpected call volume spikes.

24-hour Customer Support

Give your customers the confidence they can reach someone around the clock to get the answer they need.

Trusted and reliable Illinois contact center services.

Unicom is passionate about delivering exceptional customer service. Each call is a chance to create a stronger and more positive relationship with clients.
Call Answering Services by Unicom

Telephone Answering Services

Message Taking, Overflow Call Handling, Intake, Lead Capture, Call Filtering, and More.
Call  Services by Unicom

Call Center Services

Medical, Help Desk, Software Integration, Task Processing, Patching, and More.

Industry Experience


The first experience callers have with your business is the most important. Teaming up Unicom brings gives you over 30 years of call center experience.


Agents are trained to manage a variety of industries.

Our call center manages over 1000 calls a day. Each call is handled professionally while following your process.

 

Corporate Services

Services (HVAC, Plumbing, etc.)

Healthcare & Social Care

Real Estate


Financial & Insurance

Law Firms & Lawyers

Information Technology

Small Business

Customers' Feedback

See what customers are saying.

Facts about our Illinois Call Center


  • Open 24 hours a day 7 days a week 365 days
  • Complete system redundency
  • We integrate and work within your software
  • All of Our Agents are On-Site

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Contact Us Today at 888-636-1222.
1Does Unicom ever close?
In 30 years, we have always opened.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
2Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
3How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
4How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
5Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
6Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
7Is Unicom HIPAA Compliant?
Yes.

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
8For future account support, what can I expect?
24 x 7 x 365 response and support.

No matter the question, issue, or concern we want to hear from you.

Supervisors are ALWAYS available to assist you.

Delivering a positive customer experience starts here.

Try Us. You WIll Love The Unicom Experience.

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