Chicago Answering Services

Professional and Knowledgeable Team Answering Your Calls 24/7/365


  • Outsource Your Business Tasks and Processes
  • 100% US-Based, All Agents On-Site
  • Intergrate with Your Software
  • HIPAA Compliant

Today our call center agents helped save a life...


  • scheduled 65 appointments
  • registered 22 students for class
  • provided 500 callers with information
  • troubleshooting an internet connection
  • strengthened a health awareness program
  • issued RMA's to consumers returning products
  • notified 5,000 families of an approaching storm

and that was before our first coffee break.


Specializing in providing seamless communication from small and multi-location organizations.

Call Filtering

Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Customer Support

Need calls answered after business hours? Our call center representative assists your customers after hours 7 days per week.

Call Overflow Managing

Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.

24-hour Customer Support

Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.

Easy and affordable contact center services.

Our team of agents is passionate about delivering great customer service. We see each call is an opportunity to turn clients into raving fans.
Call Answering Services by Unicom

Telephone Answering Services

Message Taking, Overflow Call Handling, Intake, Lead Capture, Call Filtering, and More.
Call  Services by Unicom

Call Center Services

Medical, Help Desk, Software Integration, Task Processing, Patching, and More.

Industry Experience


First impressions are everything. By teaming with Unicom, you are gaining a team of experienced agents trained to provide special attention to your callers.


For over 30 years, our answering service and call center solution has been helping organizations across a variety of industries.

The professionalism of our agents is second to none. All agents have previous experience and go through levels of training to handle each call professionally and efficiently.

 

Corporate Services

Services (HVAC, Plumbing, etc.)

Healthcare & Social Care

Real Estate


Financial & Insurance

Law Firms & Lawyers

Information Technology

Small Business

Customers' Feedback

See what customers are saying.

4 Reasons to Choose Unicom's 24 7 call center and answering services


  • Open 24 hours a day 7 days a week 365 days
  • Only Pay for Live Agent Talk Time
  • We integrate and work within your software
  • All of Our Agents are On-Site

Frequently Asked Questions

Have questions about our services? Here are answers to the most asked questions regarding our services.

Need immediate assistance? Contact Us Today at 888-636-1222.
1Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients.
2Does Unicom ever close?
In 30 years, we have always opened.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.
3Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
4How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
5How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
6Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.

Few others do this, even fewer do it properly.

Whether your existing software is proprietary, SaaS or a third party application for;

  • Scheduling
  • Appointment desk
  • Order taking
  • Customer service and support
  • CRM
  • and More.
Unicom Agents are trained to work directly in your platform eliminating copying data or intake tickets from one system into another. From simple messaging to knowledge-based tasks such as help desk and calendar management, we support your business processes.
7Is Unicom HIPAA Compliant?
Yes.

Unicom is HIPAA – PHI – HITECH compliant.

Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
8For future account support, what can I expect?
24 x 7 x 365 response and support.

No matter the question, issue, or concern we want to hear from you.

Supervisors are ALWAYS available to assist you.

We have called Chicago our home since 1990

Our success over the last 30 years comes from our desire to get to know our clients and their businesses.

We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.

Successful customer relationships start here.

Try Us. You WIll Love The Unicom Experience.

Coronavirus Announcement: We are providing special pricing to help businesses during this difficult time.Learn More
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