North Carolina Answering Service and Call Center
Professional and Knowledgable Team Answering Your Calls 24/7
- Outsource Your Business Tasks and Processes
- 100% US-Based, All Agents On-Site
- Ability to Integrate With Your Software
30
Year's of Experience
35000
Calls Managed Per Month
Today our call center agents made a difference.
- Scheduled 65 appointments
- Registered 22 students for class
- Helped 134 callers with troubleshooting their electronics
- Assisted 500 callers with their information requests
- Strengthened a health awareness program
- Issued RMA's for consumers returning products
- Contacted 5,000 families to inform them of an approaching storm
And that was before our first coffee break.
We specialize in providing seamless communication for small and multi-location organizations.
Excellence in Contact Center Solutions
We have the expertise to help boost your productivity by using a team of specialists who work with you to develop a unique, tailored solution for handling your calls, keeping you connected and available to give your clients a positive experience that keeps them coming back.Call Filtering
Let us filter your calls to ensure you can focus on the most pressing matters. We'll determine which calls require the attention of your team while resolving the issues of customers with more routine questions that don't require your time.After Hours Customer Support
Sometimes it's just not possible for your team to be there at all times. We'll be here for you and your customers. In fact, we're dedicated to answering your calls day or night - whenever you need it! Your customers will always find a person to speak with.Call Overflow Managing
A sudden increase in call volume can be a burden to any company, and despite forecasting efforts, a volume spike can catch you off-guard. To prevent this from becoming stressful, let us help you field the calls when your team is occupied.24-hour Customer Support
Customers are important, but fielding a team around the clock can get cost-prohibitive. Our lines are always open. There is always dedicated customer support waiting for your customer's call, 24/7! Day or night, we've got you covered.Top-tier North Carolina contact center services.
Unicom is the best at what it does: delivering outstanding customer service. Each call is an opportunity to build more positive relationships with clients.
Telephone Answering Services
Message Taking, Overflow Call Handling, Intake, Lead Capture, Call Filtering, and More.
Call Center Services
Medical, Help Desk, Software Integration, Task Processing, Patching, and More.Custom Plans
Receive a custom call center service plan that meets your organization's needs.Easy Billing
You only pay for live agent time. No need to worry about hidden fees or charges.No Contracts
No contracts required. We focus on building long-term relationship with our clients.Scalable Solutions
All of our call center services have the ability to scale with your business needs.Follow Your Processes
No need to change your processes. We document and adapt to your organization.More than Messages
Our agents can do more than take messages, allowing you to get more done.Industry Experience
If you're looking for an unparalleled level of professionalism and expertise when it comes to customer service staffing, then you've come to the right place! Unicom's team is ready to help with our first-class services.
All of our agents are trained to set the standard in customer care and manage a wide variety of industries.
We handle over 1000 phone calls a day, and each one is handled professionally while following your business process.
Corporate Services
Services (HVAC, Plumbing, etc.)
Healthcare & Social Care
Real Estate
Financial & Insurance
Law Firms & Lawyers
Information Technology
Small Business
Customers' Feedback
See what customers are saying.Tim K.
Excellent service! Great people to work with! The staff were all so helpful and knowledgeable, it made the whole process very easy for me and our people!!
Stephanie D.
The staff is amazing! They're very friendly and knowledgeable. It's always a good experience.Rick G.
Great service and extremely knowledgeable team that help every step of the way and at all times. I would recommend them 100 times out of 100 over any of the other services we have ever used in the past.Facts about our California Call Center Service
- Open 24 hours a day 7 days a week 365 days
- Complete system redundency
- We integrate and work within your software
- All of Our Agents are On-Site
Frequently Asked Questions
Have questions about our services? Here are answers to the most asked questions regarding our services.Need immediate assistance? Contact Us Today at 888-636-1222.
1Does Unicom ever close?
In 30 years, we have always opened.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
2Does Unicom use remote agents?
Unicom does not use remote agents.
Why is this important?
4 reasons
- They are physically detached from the organization (impaired real-time management oversight)
- Minimal contact with co-workers (company values, culture and team unity unsustainable)
- Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
- Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
3How much does your services cost?
Our call center and phone answering services that start as low as $39.95 per month.
4How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. No additional ‘ghost’ fees, taxes, surcharge, account maintenance.
5Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients.
6Can you use my applications and/or software?
Yes, we can. If you are currently using an application and/or software as part of your processes, we can seamlessly integrate with it.
Few others do this, even fewer do it properly.
Whether your existing software is proprietary, SaaS or a third party application for;
- Scheduling
- Appointment desk
- Order taking
- Customer service and support
- CRM
- and More.
7Is Unicom HIPAA Compliant?
Yes.
Unicom is HIPAA – PHI – HITECH compliant.
Agents, Staff, Management, Software, Communication Platform, Building Security Protocols and Procedures are in place for auditing and monitoring programs ensuring compliance.
8For future account support, what can I expect?
24 x 7 x 365 response and support.
No matter the question, issue, or concern we want to hear from you.
Supervisors are ALWAYS available to assist you.
No matter the question, issue, or concern we want to hear from you.
Supervisors are ALWAYS available to assist you.
Delivering a positive customer experience starts here.
Try Us. You WIll Love The Unicom Experience.