Customer Support Worksheets 🗒️

Helpful tools to gain insights and improve your customer support.

Team Survey for Live Phone Support

The telephone is still a primary support channel. It is common to provide surveys to customers after a support call. Use this worksheet to:
  • Understand what your team members think of your phone support.
  • What are you doing well.
  • Are you missing opportunities to improve your processes.
  • How is your team's overall phone etiquette.

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