Customer Support Worksheets 🗒️
Helpful tools to gain insights and improve your customer support.
Team Survey for Live Phone SupportThe telephone is still a primary support channel. It is common to provide surveys to customers after a support call. Use this worksheet to:
- Understand what your team members think of your phone support.
- What are you doing well.
- Are you missing opportunities to improve your processes.
- How is your team's overall phone etiquette.