Accounting Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.
Never let a call go unanswered again
Accounting firms earn their clients' trust by taking good care of their financial interests. Accounting firms must be accessible throughout the day and night, and many rely on a 24-hour phone answering service to manage incoming calls for this very reason.
Common administrative tasks include:
- Message Taking
- Call Filtering
- Appointment Scheduling/Confirmation
- Emergency Dispatch
- Routine Response Handling
- Call Overflow
- Maintenance Requests
Superior Customer Satisfaction
We customize our support processes to suit your organization's unique requirements. We understand that every firm has its own unique needs, and we train our team to fit them all. Whether it means implementing solutions tailored to call overflow, addressing after-hours concerns, or even taking over all inbound support calls. Our customer service team is trained to perform at their best and go the extra mile to ensure your customers get excellent service.
Call Filtering
Not all calls are worth your time. Our agents will screen your calls to allow your team to focus on the highest value activities.
After Hours Customer Support
Be accessible when customers or potential clients need you! Regardless of the time of day, we'll continue to make sure your customers are taken care of.
Call Overflow Managing
In the accounting business, busy seasons are common. Staffing for spikes in volume can be challenging, especially during emergencies when your customers need the most help.
24-hour Customer Support
Let our availability become your competitive advantage, and field customer calls around the clock.
Benefits of Our Accounting Answering Service
- All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
- Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
- Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
- We always have our management team on site, even after hours.
- The agents handling your business calls are able to do so only because they have been trained on your processes and systems.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.
Custom Solutions
Working together sometimes means using the same system. Regardless of what software you use, our team of developers is capable of creating custom workflows and API integrations to make the process seamless.
Training
We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take a single phone call for your company.
Monitoring
Our service desk managers continuously evaluate and audit your call recordings to uphold your service levels' integrity and ensure that agents deliver an exceptional standard of support. You can access reports that show how well you're managing customer tickets.
We Can Use Your Business Software
Our agents are trained to utilize your business´ software to create a smooth and reliable integration with your business.
The most popular software our agents are trained for are Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.