Accounting Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Our team of professional call center agents is trained to provide your customers with support around the clock, 365 days a year.



Never let a call go unanswered again.

​​Accounting firms earn their clients' trust by taking good care of their financial interests. Busy accountants always rely on a 24-hour phone answering service to manage incoming calls. Their office never closes because they want to ensure excellent customer service.

Our professional operators provide a wide range of services, including:

  • Message Taking
  • Call Filtering
  • Appointment Setting/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Not all calls are worth your time. Our answering service operators will screen your telephone calls to allow your office staff to focus on the highest-value activities.

After Hours Customer Support

Be accessible when current clients or prospective customers need you! Regardless of the time of day, our virtual receptionists will continue to make sure your callers are taken care of.

Call Overflow Managing

In the accounting business, busy seasons are common. Staffing for spikes in volume can be challenging, especially during emergencies when your customers need the most help.

24-hour Customer Support

Let our availability become your competitive advantage, and field customer calls around the clock.




Benefits of Our Digital Marketing Agency Answering Service


  • All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
  • Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
  • Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
  • We always have our management team on site, even after hours.
  • The agents handling your business calls are able to do so only because they have been trained on your processes and systems.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.

Planning

We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.

Custom Solutions

Working together sometimes means using the same system. Regardless of what software you use, our team of developers is capable of creating custom workflows and API integrations to make the process seamless.

Training

We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take their first phone call in the name of your company.

Monitoring

Our service desk managers continuously evaluate and audit your call recordings to uphold your service levels' integrity and ensure that agents deliver an exceptional standard of support. You can access reports that show how well you're managing customer tickets.

We Can Use Your Accounting Firm Software

Our agents are trained to utilize your software to create a smooth and reliable integration with your firm.

The most popular software our agents are trained for are Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.

Do you have custom business software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.