Airline Answering Service

Never Miss a Call With Our 24 Hours a Day Airline Answering Service Team


Delivering a friendly voice and a superior customer experience, 365 days a year.



Give your customers the experience they deserve

Airline travel can be stressful, the customer experience goes beyond takeoff and landing. Make sure your customers find a friendly voice when they need you.

Our talented team of call center agents will ensure your customers never go unassisted when they call.

Common administrative tasks include:

  • Appointment and Scheduling
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Customer Service and Technical Support
  • Industry-Specific Approach
  • And more.

Call Filtering

From providing answers to frequently asked questions to educating customers on how too use your portal, we'll keep your team available to attend to the matters that require their expertise.

After Hours Customer Support

Staffing for after-hours coverage can be tricky and your travelers expect your call to be answered when they call. We'll help you cover the night hours, at a fraction of the price.

Call Overflow Managing

It's hard to plan for emergencies, cancellations due to adverse weather conditions, or even just delays. When call volume spikes, our team can help cover the overflow, so all your customers receive attention.

24-hour Customer Support

We're here 24/7/365, with our doors open and ready for business. We never close, so your team can take a break, without affecting the experience of your customers.



Why Choose Unicom's Call Center Services?


  • We train our agents on your process and software and only those agents can answer your calls.
  • No hidden fees, we provide a simple billing structure that charges only for agent talk time.
  • We are always open, all day, every day, including weekends and holidays so you don't have to be.
  • All of our agents are native English speakers onsite in our Chicago call center, we don't outsource any calls.
  • Day or night, management is always onsite for escalations.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.

Planning

Especially with Airline, making sure all processes are correctly followed and explained is critical. We work with your team to map your process so we can perform it as well as your team.

Custom Solutions

To work together effectively, our software has to fit with yours. Our team of developers are prepared to create custom workflows and API integrations so that we can sync with your team.

Training

Our training programs are structured around your processes and practices and only the agents that have successfully learned your procedures will be allowed to receive your calls.

Monitoring

Quality is at the heart of all we deliver. Our service desk managers audit calls and processes daily to ensure that agents are meeting Unicom's exceptional standards and yours.

We Can Use Your Business Software

Our agents are trained to utilize your airline's software to create a smooth and reliable integration with your business.

The most popular software our agents are trained for are SabresSonic Res, AirMAX System Airline Reservation System, AeroKonnect, Airfordable, and AvAIO.

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: Regional Airline Scheduling Support

A regional airline required support for scheduling and managing appointments for their flyers.


We implemented a custom solution that delivered a seamless experience for their flyers.


 
 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.