Airline Call Center & Answering Service
Never Miss a Call With Our 24 Hours a Day Airline Answering Service Team
Delivering a friendly voice and a superior customer experience, 365 days a year.
Give your customers the experience they deserve
Airline travel can be stressful, the customer experience goes beyond takeoff and landing. Make sure your customers find a friendly voice when they need you.
Our talented team of call center agents will ensure your customers never go unassisted when they call.
Common administrative tasks include:
- Appointment and Scheduling
- Order Management
- Call Screening, Transfering, and Data Capture
- Record and Deliver Messages
- Customer Service and Technical Support
- Industry-Specific Approach
- And more.
Exceptional Customer Satisfaction
With a variety of flexible solutions from extending operating hours to handling overflow calls, we're here to support you by helping your customers receive the experience they deserve.
Call Filtering
From providing answers to frequently asked questions to educating customers on how too use your portal, we'll keep your team available to attend to the matters that require their expertise.
After Hours Customer Support
Staffing for after-hours coverage can be tricky and your travelers expect your call to be answered when they call. We'll help you cover the night hours, at a fraction of the price.
Call Overflow Managing
It's hard to plan for emergencies, cancellations due to adverse weather conditions, or even just delays. When call volume spikes, our team can help cover the overflow, so all your customers receive attention.
24-hour Customer Support
We're here 24/7/365, with our doors open and ready for business. We never close, so your team can take a break, without affecting the experience of your customers.
Why Choose Unicom's Call Center Services?
- We train our agents on your process and software and only those agents can answer your calls.
- No hidden fees, we provide a simple billing structure that charges only for agent talk time.
- We are always open, all day, every day, including weekends and holidays so you don't have to be.
- All of our agents are native English speakers onsite in our Chicago call center, we don't outsource any calls.
- Day or night, management is always onsite for escalations.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
Especially with Airline, making sure all processes are correctly followed and explained is critical. We work with your team to map your process so we can perform it as well as your team.
Custom Solutions
To work together effectively, our software has to fit with yours. Our team of developers are prepared to create custom workflows and API integrations so that we can sync with your team.
Training
Our training programs are structured around your processes and practices and only the agents that have successfully learned your procedures will be allowed to receive your calls.
Monitoring
Quality is at the heart of all we deliver. Our service desk managers audit calls and processes daily to ensure that agents are meeting Unicom's exceptional standards and yours.
We Can Use Your Business Software
Our agents are trained to utilize your airline's software to create a smooth and reliable integration with your business.
The most popular software our agents are trained for are SabresSonic Res, AirMAX System Airline Reservation System, AeroKonnect, Airfordable, and AvAIO.
Do you have custom business software?
No worries, we can train our agents to use your software.
Success Story: Regional Airline Scheduling Support
A regional airline required support for scheduling and managing appointments for their flyers.
We implemented a custom solution that delivered a seamless experience for their flyers.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.