Corporate Business Answering Service
Scale Your Customer Support With Our 24 Hours a Day Customer Service Team
Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.
Superior Customer Satisfaction
We're here to support you and your customers with a number of flexible arrangements. From only handling overflow calls during volume spikes to extending operating hours or even just taking certain types of calls, we can help.
Why Choose Unicom's Call Center Services?
- We train our agents on your process and software and only those agents can answer your calls.
- No hidden fees, we provide a simple billing structure that charges only for agent talk time.
- We are always open, all day, every day, including weekends and holidays so you don't have to be.
- All of our agents are native English speakers onsite in our Chicago call center, we don't outsource any calls.
- Day or night, management is always onsite for escalations.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
We'll work with you to discover, map, and document each process and its results to ensure our agents can execute it as well as your own employees.
Our developers are ready to assist with anything from custom workflows to API integrations to make sure the process we implement is uniquely tailored to succeed for your business.
We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take a single phone call for your company.
Our service desk managers continually audit calls to uphold the integrity of your process and to ensure agents are meeting Unicom's exceptional standard of service. We make reporting available to you regarding the success of your support team.
We Can Use Your Business Software
Our agents are trained to utilize your business´ software to create a smooth and reliable integration with your business.
The most popular software our agents are trained for are Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.