Corporate Business Answering Service

Scale Your Customer Support With Our 24 Hours a Day Customer Service Team


Our team of professional call center agents is trained to provide virtual receptionist services and technical support around the clock, 365 days a year. We offer a wide range of service options, including appointment scheduling, bilingual answering services, and overflow solutions to ensure your clients have positive experiences and your customer base is growing.



Never let a call go unanswered again

Every call is a potential sale or an important customer support issue and fielding the call could be the difference between gaining or keeping a customer versus losing one.

Never miss another call again with our talented team of call center agents. Day or night, your customers will always reach someone to help them.

Common administrative tasks include:

  • Appointment and Scheduling
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Customer Service and Technical Support
  • Industry-Specific Approach
  • And more.

Call Filtering

Need to qualify customers? Does your business structure require registering customers or providing basic troubleshooting? Let us help keep your in-house team free to handle the calls that truly require their attention.


After Hours Customer Support

Customers often need help outside of business hours, but hiring employees to cover customer calls 24 hours a day is always a big investment. Let us help you provide outbound call assistance and deliver the same support at a fraction of the price.

Call Overflow Managing

It can be difficult for your staff to manage a large volume of calls, especially during emergencies when your customers need the most help. Benefit from our specialized phone answering service and let us pick up inquiries when your team is busy.







24-hour Customer Support

Does your company need to provide a 24-hour answering service to ensure that your clients are satisfied and the reviews are glowing? No problem! Our answering service company is always open and we can provide the best answering service package for your needs. We have experience with both small and larger companies and are always ready to greet them with compliant services.




Why Choose Unicom's Call Center Services?


  • We train our agents on your process and software and only trained agents can answer your calls.
  • No hidden fees, we provide a simple billing structure that charges only for agent talk time.
  • We are always open, all day, every day, including weekends and holidays, so you don't have to be.
  • All of our agents are native English speakers onsite, in our Chicago call center. We don't outsource any calls or tasks.
  • Day or night, management is always onsite for escalations and flawless communication.

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience. We have vast experience working with businesses and have delivered reliable answering services to numerous companies.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.

Training

Before our help desk agents receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your professional telephone answering service.

We Can Use Your Business Software

To create a smooth and reliable integration with your business software, we train our agents to utilize your software.

The most popular software our agents are trained for are Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: Worldwide Investment Banking Firm

Every business can get into difficulties due to events that are out of their control. Business interruptions are more frequent than one might think. That´s why this banking entity decided to outsource its clients to professionals when business disruptions don´t allow them to do so.


Our 24/7 year-round services were the best opportunity they saw for these scenarios.


They trust us with their clients and have done so for many years.


Our agents are trained to be ready under any circumstance to manage and answer their calls. If the firm´s lines go out for any reason, our team of live agents will manage all their calls.


We are proud to be their partner in supporting their business.
 
 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise for excellent customer service.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.