Professional Business Answering Services

Scale Your Customer Support With Our 24 Hours a Day Customer Service Team


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Never let a call go unanswered again

Every call is a potential sale or an important customer support issue, and fielding the call could be the difference between gaining or keeping a customer versus losing one.

Never miss another call again with our talented team of call center agents. Day or night, your customers will always reach a live receptionist to help them, backed by our professional answering service.

According to the U.S. Small Business Administration's Office of Advocacy, only 67.7% of new small businesses survive their first two years, and just 33.9% make it to ten. One of the most common threads among the businesses that don't is ignoring customer needs. Building a customer-first culture from day one and never letting a call go to voicemail is one of the simplest ways small businesses can help stack the odds in their favor.

Poor customer experience now puts an estimated $3 trillion in global revenue at risk each year, according to Qualtrics XM Institute research. For small businesses, that risk often starts with a single missed call. A live answering service doesn't just protect the calls you already have; it helps you capture new leads and grow, all while keeping your team small and focused on what they do best.

Common administrative tasks include:

  • Appointment and Scheduling
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Customer Service and Technical Support
  • Industry-Specific Approach
  • And more.

Superior Customer Satisfaction

We're here to support you and your customers with a number of flexible arrangements. Our dedicated team can handle any type of virtual answering service, from managing overflow incoming calls during volume spikes to providing professional answering service outside business hours, or even handling only certain types of inbound calls to ensure the right specialty answering service for the type of business you run.

Call Filtering & Inbound Call Handling

Need to qualify customers? Does your business structure require registering customers or providing basic troubleshooting? Let us help keep your in-house team free to handle the calls that truly require their attention.


After-Hours Phone Answering Service

Customers often need help outside of business hours, but staffing an in-house team around the clock is a big investment. Let us help you provide round-the-clock call assistance and deliver the same professional support your business is known for, without hiring a night shift.

24-Hour Live Answering Service for Small Business

Does your company need to provide a 24-hour answering service to ensure that your clients are satisfied and the reviews are glowing? No problem! Our answering service company is always open, and we can provide the best answering service package for your needs. We have experience with both small and large companies and are always ready to greet them with compliant services.

Call Overflow & High Call Volume Management

It can be difficult for your staff to manage a large volume of calls, especially during emergencies when your customers need the most help. Benefit from our specialized phone answering service and let us pick up inquiries when your team is busy.

Why Choose Unicom's Call Center Services?


We train our agents on your process and software, and only trained agents can answer your calls.

  • No hidden fees, we provide a simple billing structure that charges only for agent talk time.
  • We are always open, all day, every day, including weekends and holidays, so you don't have to be.
  • All of our agents are native English speakers onsite, in our Chicago call center. We don't outsource any calls or tasks.
  • Day or night, management is always on-site for escalations and flawless communication.
  • We help small businesses of every size build a professional, customer-first image from day one, whether you're a two-person startup or a growing team of twenty.

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience. We have vast experience working with businesses and have delivered reliable answering services to numerous companies.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.

Training

Before our help desk agents receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your professional telephone answering service.

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We Can Use Your Business Software

To create a smooth and reliable integration with your business software, we train our agents to utilize your software.

To create a smooth and reliable integration with your business software, we train our agents to utilize your software. The most popular software our agents are trained for are Freshsales, HubSpot, NetSuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.

hubspot
Freshsales
Zoho CRM
Zendesk
Windows
Thyrv
SAP
Salesforce
Oracle
Oracle Net Suite

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: Worldwide Investment Banking Firm

Every business can get into difficulties due to events that are out of its control. Business interruptions are more frequent than one might think. That's why this banking entity decided to outsource its clients to professionals when business disruptions don't allow it to do so.

Our 24/7 year-round services were the best opportunity they saw for these scenarios.

They trust us with their clients and have done so for many years.

Our agents are trained to be ready under any circumstances to manage and answer their calls. If the firm's lines go out for any reason, our team of live agents will manage all their calls.

We are proud to be their partner in supporting their business.

 
Communication Tower

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Frequently Asked Questions

Get answers to the most questions related to our Business Answering Service.

 
 
1What answering service pricing does Unicom offer?
You only pay for live agent talk time. We believe that customers should not be nickel-and-dimed. Typically, call centers will add ancillary costs associated with your account - from variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom, all protocols/procedures, updates, and delivery are provided at no extra cost.
2What features should I look for in a business answering service?

The right business answering service should offer a live virtual receptionist, not an automated answering system, so every caller gets a real person on the line. Look for a call answering service that trains agents on your specific business communication style rather than reading from a generic script, ensures live call answering coverage around the clock rather than just business hours, and has the ability to manage multiple business phone numbers if you run more than one line.

3I need a custom solution. Can you help?
Absolutely. Innovative solutions – logically applied. With Unicom's 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible, and our operations staff are knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of agent-assisted time.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances. Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to, but because our degree of knowledge, skill, and service is consistent and dependable.
5Does Unicom offer 24x7 live services?
Yes. All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound. We are here when you need us and standing by when you don't. During office hours, after office hours, overflow calls during unexpected spikes in activity, when you are understaffed, during lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue, at no additional charge. Unicom has you covered, on-demand communication continuity, at no additional cost.
6How quickly can we begin using Unicom's services?
It really depends on what you want us to do for you. 3 primary factors affect activation time: the type of support you choose, the amount of information to be programmed, and agent training and testing of the account's technical functions. Professional Starter accounts begin 1 business day after we receive your completed Account Information Form. Custom Solutions for small to mid-sized accounts are generally 3 business days or less. Mid-sized to large accounts vary. Should you have a short but definite timeline, we will meet it.
7How do I choose the right phone answering service for my small business?
Choosing the right answering service for a small business starts with a few key questions: Will a live person answer your calls, or will you be routed through an automated system? Does the answering service company train agents on your specific business and software, or rely on generic scripts? Is coverage truly 24/7, including weekends and holidays? Unicom answers every call live and in-house, so your customers always reach a live receptionist trained on your process, not a routing menu.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.

 
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