Business Call Center & Answering Service

Scale Your Customer Support With Our 24 Hours a Day Customer Service Team


Our team of professional call center agents is trained to provide virtual receptionist services and technical support around the clock, 365 days a year. We offer a wide range of service options, including appointment scheduling, bilingual answering services, and overflow solutions to ensure your clients have positive experiences and your customer base is growing.



Never let a call go unanswered again

Every call is a potential sale or an important customer support issue and fielding the call could be the difference between gaining or keeping a customer versus losing one.

Never miss another call again with our talented team of call center agents. Day or night, your customers will always reach someone to help them.

Common administrative tasks include:

  • Appointment and Scheduling
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Customer Service and Technical Support
  • Industry-Specific Approach
  • And more.

Call Filtering

Need to qualify customers? Does your business structure require registering customers or providing basic troubleshooting? Let us help keep your in-house team free to handle the calls that truly require their attention.


After Hours Customer Support

Customers often need help outside of business hours, but hiring employees to cover customer calls 24 hours a day is always a big investment. Let us help you provide outbound call assistance and deliver the same support at a fraction of the price.

Call Overflow Managing

It can be difficult for your staff to manage a large volume of calls, especially during emergencies when your customers need the most help. Benefit from our specialized phone answering service and let us pick up inquiries when your team is busy.







24-hour Customer Support

Does your company need to provide a 24-hour answering service to ensure that your clients are satisfied and the reviews are glowing? No problem! Our answering service company is always open and we can provide the best answering service package for your needs. We have experience with both small and larger companies and are always ready to greet them with compliant services.




Why Choose Unicom's Call Center Services?


  • We train our agents on your process and software and only trained agents can answer your calls.
  • No hidden fees, we provide a simple billing structure that charges only for agent talk time.
  • We are always open, all day, every day, including weekends and holidays, so you don't have to be.
  • All of our agents are native English speakers onsite, in our Chicago call center. We don't outsource any calls or tasks.
  • Day or night, management is always onsite for escalations and flawless communication.

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience. We have vast experience working with businesses and have delivered reliable answering services to numerous companies.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.

Training

Before our help desk agents receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your professional telephone answering service.

We Can Use Your Business Software

To create a smooth and reliable integration with your business software, we train our agents to utilize your software.

The most popular software our agents are trained for are Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: Worldwide Investment Banking Firm

Every business can get into difficulties due to events that are out of their control. Business interruptions are more frequent than one might think. That´s why this banking entity decided to outsource its clients to professionals when business disruptions don´t allow them to do so.


Our 24/7 year-round services were the best opportunity they saw for these scenarios.


They trust us with their clients and have done so for many years.


Our agents are trained to be ready under any circumstance to manage and answer their calls. If the firm´s lines go out for any reason, our team of live agents will manage all their calls.


We are proud to be their partner in supporting their business.
 
 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1What answering service pricing does Unicom offer?
You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
2I need a custom solution, can you help?
Absolutely.

Innovative solutions – logically applied.

With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
3Is a contract required?
No.

We do not bind clients to us with contracts.

You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
4Does Unicom offer 24x7 live services?
YES.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.

During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
5How quickly can we begin using Unicom’s services?
It really depends on what you want us to do for you.

3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.

Professional Starter 1 business day after we receive your completed Account Information Form.

Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.

Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.