Car Dealership Answering Service

24/7 Live Support From Our Expert Call Center Agents.


A Car Dealership Answering Service is the best way to keep your customers happy. Don't risk having a missed call! Unicom provides full customer care services to ensure your callers always have their answers and your business is growing.



Help your business grow with the best solutions.

Car dealerships have too much on their plates to also add constantly answering business and client calls. When car dealerships and auto repair shops enjoy a great reputation, the number of clients interested in their amazing service is growing by the day. Thus, they either need an in-house extensive customer service department to handle incoming calls or they can resort to hiring virtual receptionists with experience in the industry who can manage telephone calls, schedule appointments, and help them avoid call overflow.

Our virtual receptionist team can ensure the peace of mind any automotive business needs when it deals with a large volume of customers on a daily basis. Unicom has worked with a variety of auto service businesses and automotive repair shops and has the perfect answering service agent standing by at all times.

Common administrative tasks include:

We handle a wide range of administrative tasks for automotive service companies, car dealerships, and other companies that operate in the automotive industry, including:
  • Appointment Scheduling
  • Order Management
  • Dispatching
  • Recording and Delivering Messages
  • Call Screening, Transfering, and Data Capture
  • Manufacturer's information and FAQ's

Call Filtering

Let our team answer your business calls. Frequently asked questions, brand questions, solving your customers' doubts, and preparing them for what they can expect are just a few of the many customer calls we can handle.

After Hours Customer Support

Customers often need help at odd hours, but hiring employees to answer their inquiries twenty-four hours a day is not a cost-efficient business strategy. Benefit from after-hours service at an affordable price.

Call Overflow Managing

Missed calls can lead to a bad customer experience and loss of current and potential customers. Our overflow management service allows your customers to receive the attention they deserve.


24-hour Customer Support

Our virtual receptionist services are available 24 hours a day and our agents provide fast access to accurate information regarding your business. Give your business the competitive edge by providing round-the-clock support that no other company can match!


Why Choose Unicom's Call Center Services?


  • Only agents trained on your process and software will answer your phone calls.
  • No hidden fees. We provide a simple billing structure that charges only for agent talk time.
  • 24/7/365. Always open, including weekends and holidays.
  • Our agents are native English speakers on-site in our Chicago call center. We never outsource calls.
  • Management is always on-site in case an escalation is needed for the highest level of service.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents that deliver results second to none.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes to make sure our agents are always ready to handle any type of call. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.

Custom Solutions

Each organization has its own unique processes. We want our service to perfectly meet your business goals and vision. We'll work hard until we find the perfect solution that fits your needs as if it were a well-tailored suit! From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.

Training

We create a custom training program for our agents based on your processes, software, and deliverables. The agents who will handle your calls are all going to have full knowledge of the program and have it successfully completed it.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to make sure your processes are adhered to and Unicom’s high standard of service is met. Ensuring the integrity and quality of your processes is essential for us. You will receive regular reports to help you monitor the success of your automotive business.

We Can Use Your Business Software

Our agents are trained to utilize your car dealership's software to create a smooth and reliable integration with your business.

In this space, our agents are proficient with GaragePlug, Carcenteronline, Dealers Cloud, and Dealer Soft.

Do you have custom business software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Construction Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.