Car Dealership Answering Service

24/7 Live Support From Our Expert Call Center Agents.


A Car Dealership Answering Service is the best way to keep your customers happy. Don't risk missing a call. Call centers like Unicom provide full customer care services to give the excellent service you and your clients deserve.



Help your business grow with the best solutions.

Car dealerships have too much on their plates to add constantly answering all of the business calls. When car dealerships have a great reputation, they're often swamped with incoming calls from people who need answers immediately.

By using our team, you'll have peace of mind knowing that your customers are receiving the best telephone customer service.

Common administrative tasks include:

  • Appointment Scheduling
  • Order Management
  • Dispatching
  • Recording and Delivering Messages
  • Call Screening, Transfering, and Data Capture
  • Manufacturer's information and FAQ's

Call Filtering

Let our team answer your business calls. Frequently asked questions, brand questions, solving your customers' doubts, and preparing them for what they can expect are a few of the many customer calls we can handle.

After Hours Customer Support

Customers often need help at odd hours, but keeping employees around to be there for them twenty-four hours a day is not efficient. Let us help you get the same service at a more cost-effective price.


Call Overflow Managing

Missed calls can lead to losing existing and potential customers. That's why we have overflow management so that no matter how busy you get, all your customers will receive the attention they deserve.

24-hour Customer Support

Our team is always ready to help our customers 24 hours a day with any questions they might have. Give your business the competitive edge by providing round-the-clock support that no other company can match!


Why Choose Unicom's Call Center Services?


  • Only agents trained on your process and software will answer your calls.
  • Due to our simple billing structure and no hidden fees, you pay only for agent talk time.
  • 24/7/365. Always open, including weekends and holidays.
  • We don't outsource any calls, and all our agents are native English speakers.
  • Management is always on-site in case an escalation is needed.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained according to your processes and software that deliver results second to none.

Planning

We will document all key processes and use the information gathered to replicate them and your employees.

Custom Solutions

We want our service to perfectly meet your business goals and vision. We'll work hard until we find the perfect solution that fits your needs as if it were a well-tailored suit! Our customer service representatives are ready to assist with anything from custom workflows to API integrations.

Training

We create a custom training program for our agents based on your processes, software, and deliverables. The agents who will handle your calls are all going to have full knowledge of the program and have it successfully completed it.

Monitoring

Ensuring the integrity and quality of your processes is essential for us. Our managers audit calls and our processes daily to ensure that we correctly and expeditiously execute your processes.

We Can Use Your Business Software

Our agents are trained to utilize your car dealership's software to create a smooth and reliable integration with your business.

In this space, our agents are proficient with GaragePlug, Carcenteronline, Dealers Cloud, Dealer Soft, and a few others

Do you have custom business software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Construction Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.