Car Dealership Call Center & Answering Service
24/7 Live Support From Our Expert Call Center Agents.
A Car Dealership Answering Service is the best way to keep your customers happy. Don't risk having a missed call! Unicom provides full customer care services to ensure your callers always have their answers and your business is growing.
Help your business grow with the best solutions.
Car dealerships have too much on their plates to also add constantly answering business and client calls. When car dealerships and auto repair shops enjoy a great reputation, the number of clients interested in their amazing service is growing by the day. Thus, they either need an in-house extensive customer service department to handle incoming calls or they can resort to hiring virtual receptionists with experience in the industry who can manage telephone calls, schedule appointments, and help them avoid call overflow.
Our virtual receptionist team can ensure the peace of mind any automotive business needs when it deals with a large volume of customers on a daily basis. Unicom has worked with a variety of auto service businesses and automotive repair shops and has the perfect answering service agent standing by at all times.
Common administrative tasks include:
- Appointment Scheduling
- Order Management
- Dispatching
- Recording and Delivering Messages
- Call Screening, Transfering, and Data Capture
- Manufacturer's information and FAQ's
Providing the Best Customer Experience
We know our customers are the foundation of everything we do, which is why we work hard to provide them with the best experience possible. As a Call Center and Answering Service company, offering excellent customer service is part of our DNA, and as such, we strive to go beyond what's expected! Whether you're in need of 24/7 phone support or require overflow assistance for your chat representatives, we are ready to help you.
Call Filtering
Let our team answer your business calls. Frequently asked questions, brand questions, solving your customers' doubts, and preparing them for what they can expect are just a few of the many customer calls we can handle.
After Hours Customer Support
Customers often need help at odd hours, but hiring employees to answer their inquiries twenty-four hours a day is not a cost-efficient business strategy. Benefit from after-hours service at an affordable price.
Call Overflow Managing
Missed calls can lead to a bad customer experience and loss of current and potential customers. Our overflow management service allows your customers to receive the attention they deserve.
24-hour Customer Support
Our virtual receptionist services are available 24 hours a day and our agents provide fast access to accurate information regarding your business. Give your business the competitive edge by providing round-the-clock support that no other company can match!
Why Choose Unicom's Call Center Services?
- Only agents trained on your process and software will answer your phone calls.
- No hidden fees. We provide a simple billing structure that charges only for agent talk time.
- 24/7/365. Always open, including weekends and holidays.
- Our agents are native English speakers on-site in our Chicago call center. We never outsource calls.
- Management is always on-site in case an escalation is needed for the highest level of service.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents that deliver results second to none.
Planning
High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes to make sure our agents are always ready to handle any type of call. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.
Custom Solutions
Each organization has its own unique processes. We want our service to perfectly meet your business goals and vision. We'll work hard until we find the perfect solution that fits your needs as if it were a well-tailored suit! From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Training
We create a custom training program for our agents based on your processes, software, and deliverables. The agents who will handle your calls are all going to have full knowledge of the program and have it successfully completed it.
Monitoring
Once we begin to receive calls, service desk managers review calls daily to make sure your processes are adhered to and Unicom’s high standard of service is met. Ensuring the integrity and quality of your processes is essential for us. You will receive regular reports to help you monitor the success of your automotive business.
We Can Use Your Business Software
Our agents are trained to utilize your car dealership's software to create a smooth and reliable integration with your business.
In this space, our agents are proficient with GaragePlug, Carcenteronline, Dealers Cloud, and Dealer Soft.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Construction Answering Service.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.