Construction Answering Service
Let us handle your calls while you handle your construction business
Unicom is a call center providing Construction Answering Services 24 hours a day, 365 days a year. Never lose a potential client due to a missed call.
Providing the Best Customer Experience
We are here to help you and your business by delivering the best customer support. Our team is trained to routinely go above and beyond to help your customers. We have highly customizable arrangements to deliver exactly the services you need, from extending operating hours to assisting with overflow calls.
Why Choose Unicom's Call Center Services?
- Only agents trained on your process and software will answer your calls.
- Due to our simple billing structure and no hidden fees, you pay only for agent talk time.
- 24/7/365. Always open, including weekends and holidays.
- We don't outsource any calls, and all our agents are native English speakers.
- Management is always on-site in case an escalation is needed.
How It Works
Over 30 years, we've answered more than 21 million calls efficiently and professionally. Unicom has proven to be the best at providing meticulously trained agents to deliver amazing results.
We will document all of your processes and use the information gathered to ensure our agents execute them as well as your own employees.
Our team of developers can create custom workflows and API integrations to fit correctly into your process. Each company uses a system, and working together means using the same one to achieve success.
We create a custom training program for our agents based on your processes, software, and deliverables. The agents who will handle your calls are all going to have successfully completed this program.
Ensuring the integrity and quality of your processes is essential for us. Our managers audit calls and processes daily to ensure that we correctly and expeditiously execute your processes.
We Can Use Your Business Software
Our agents are trained to utilize your construction company's software to create a smooth and reliable integration with your business.
In this space, our agents are proficient with Archdesk, Kizeoforms, Mondayconstruction, OfficeInventory, Ogun, Planyard, Procore, and Smartsheet.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Construction Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.