Construction Answering Service

Let us handle your calls while you handle your construction business


Unicom is a call center providing Construction Answering Services 24 hours a day, 365 days a year. Never lose a potential client due to a missed call.



Personal attention for when your customers need it most.

Construction workers have too much on their plate to add constantly answering all the phone calls. When construction businesses have a great reputation, it's common for them to have a high volume of calls. Construction companies are in constant demand from contractors to property owners, who need answers that require immediate attention.

Our professional team will handle each call, providing the best customer service at any time of the day for your clients. Don't worry about handling calls after-hours, on holidays, or when you lack the time.

Common administrative tasks include:

  • Scheduling Appointments
  • Order Management
  • Dispatching
  • Recording and Delivering Messages
  • Call Screening, Transfering, and Data Capture
  • Manufacturer's information and FAQ's

Call Filtering

Let our team handle your calls. Frequently asked questions, brand questions, solving your customers' doubts, and preparing them for what they can expect are a few of the many calls we can handle.

After Hours Customer Support

Our team of professionals is there to help you handle the calls you receive after hours. Don't let customers leave you for your competition due to an unanswered call.

Call Overflow Managing

No business can afford to lose a client due to a missed call. By having overflow management, even during your busiest days, all of your customers will have their calls answered and get the attention they need and deserve.

24-hour Customer Support

We never close, and our team is always ready to help you handle calls around the clock. 24 hours a day the entire year. Stand out among your competitors and let this be one of the many benefits customers enjoy with your company.


Why Choose Unicom's Call Center Services?


  • Only agents trained on your process and software will answer your calls.
  • Due to our simple billing structure and no hidden fees, you pay only for agent talk time.
  • 24/7/365. Always open, including weekends and holidays.
  • We don't outsource any calls, and all our agents are native English speakers.
  • Management is always on-site in case an escalation is needed.

How It Works

Over 30 years, we've answered more than 21 million calls efficiently and professionally. Unicom has proven to be the best at providing meticulously trained agents to deliver amazing results.

Planning

We will document all of your processes and use the information gathered to ensure our agents execute them as well as your own employees.

Custom Solutions

Our team of developers can create custom workflows and API integrations to fit correctly into your process. Each company uses a system, and working together means using the same one to achieve success.

Training

We create a custom training program for our agents based on your processes, software, and deliverables. The agents who will handle your calls are all going to have successfully completed this program.

Monitoring

Ensuring the integrity and quality of your processes is essential for us. Our managers audit calls and processes daily to ensure that we correctly and expeditiously execute your processes.

We Can Use Your Business Software

Our agents are trained to utilize your construction company's software to create a smooth and reliable integration with your business.

In this space, our agents are proficient with Archdesk, Kizeoforms, Mondayconstruction, OfficeInventory, Ogun, Planyard, Procore, and Smartsheet.

Do you have custom business software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Construction Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.