Contractor Answering Service

Reliable, Speedy, and Efficient Customer Service


Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.



Never Miss a Call Again

Every call is a potential client or an important customer support issue, and fielding that call could potentially make or break a sale or create the long-term customer you need. Make sure to have the best professional answering services team in place to help you provide an outstanding customer service experience. 

You never have to miss a service call again. With our talented team of call center agents, rest assured that your customer will always reach someone to help them with their inquiries. Agents are on hand at all times of the day and night to get problems dealt with quickly and professionally before they cost you valuable time and money.

Common administrative tasks include:

  • Scheduling Appointments
  • Order Management
  • Dispatching
  • Recording and Delivering Messages
  • Call Screening, Transfering, and Data Capture
  • Manufacturer's information and FAQ's

Call Filtering

We all know that not every customer is ideal. It's our job to screen out the ones who aren't interested in your services or aren't what you're looking for - so let us do that work! Use your time to focus on your services, mission-critical tasks, and talking to your ideal customers.

After Hours Customer Support

Customers often need help at odd hours, but keeping employees around to be there for them twenty-four hours a day is not efficient. Let us help you get the same service at a more cost-effective price.

Call Overflow Managing

It's difficult to staff for spikes in volume, especially during emergencies when your customers need the most help. During these times, we can pick up calls and handle all your requests in a well-organized and reliable way - so that you can focus on what matters.

24-hour Customer Support

Need help with calls all day and all night? No problem, we never close and can help you field calls around the clock 24/7/365. We are available to help you at any time, day or night.


Why Choose Unicom's Call Center Services?


  • We train our agents on your process and software, and only those agents can answer your calls.
  • No hidden fees. We provide a simple billing structure that charges only for agent talk time.
  • We are always open, all day, every day, including weekends and holidays, so you don't have to be.
  • Our agents are native English speakers onsite in our Chicago call center, and we don't outsource any calls.
  • Day or night, management is always onsite for escalations.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained according to your processes and software that deliver results second to none.

Planning

We'll work with your team to document your processes and the results that follow, so our agents can implement them as seamlessly as your own employees.

Custom Solutions

Our customer service representatives are ready to assist with anything from custom workflows to API integrations. We want our service to perfectly reflect your business goals and vision. We'll work hard until it all fits like a well-tailored suit!

Training

We customize a training program based on your software, processes, and deliverables. Agents must complete the training program before they can take any inbound phone calls for your company.

Monitoring

Our managers ensure that the customer service team follows standard operating procedures, and we monitor the performance of individual agents to help uphold the integrity of your process. We provide you with reports of the success of your support team.

We Can Use Your Contractor Software

Our knowledgeable agents are trained to utilize your contractor company's software to create a smooth and reliable integration with your business.

In this space, our agents are proficient with Archdesk, Kizeoforms, Mondayconstruction, OfficeInventory, Ogun, Planyard, Procore, and Smartsheet.

Do you have custom contractor software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Construction Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Contracting business the Answering Service it deserves, and provide your customers with the best experience.