Contractor Call Center & Answering Service
Reliable, Speedy, and Efficient Customer Service
Our team of professional call center agents is trained to provide your clients with technical support around the clock, 365 days a year to ensure an outstanding customer experience.
Never Miss a Call Again
Every call is a potential client or an important customer support issue, and fielding that call could potentially make or break a sale or create the long-term customer you need. Make sure to have the best professional answering services team in place, any time of day or night, to provide an outstanding customer service experience.
You never have to miss a service call again. With our talented team of call center agents, rest assured that your customer will always reach someone to help them with their inquiries. Our virtual receptionists are always on hand to get problems dealt with quickly and professionally before they cost you valuable time and money. They can handle all communications with your clients and provide professional virtual receptionist service for contractors in all fields of activity.
Common administrative tasks include:
- Scheduling Appointments
- Order Management
- Call Screening, Transfering, and Data Capture
- Accurate Message Delivery
- Customer Service and Technical Support
- Industry-Specific Approach
- And more.
Elite customer services.
Our team supports a variety of flexible arrangements, from extending operating hours to assisting with overflow incoming calls during the busy season to ensure exceptional customer service. We'll adjust to what you need to help your customers the way they expect and deserve.
Call Filtering
We all know that not every customer is ideal. It's our job to screen out the ones who aren't interested in your services or aren't what you're looking for - so let us do that work! Use your time to focus on your services, mission-critical tasks, and talking to your ideal customers while our dedicated team focuses on increasing client satisfaction.
After Hours Customer Support
Potential customers often need help at odd hours, but keeping employees available twenty-four hours a day is not an ideal solution due to the higher costs associated with the investment of having an in-house team always around. Hire our virtual receptionist team to get the same service at a more cost-effective price. Turn your customers into satisfied clients who always find the answers to their questions.
Call Overflow Management
It's difficult to staff for spikes in volume of calls, especially during emergencies when your customers need the most help. During these times, our professional receptionists can pick up inbound calls and handle all your requests in a well-organized and reliable way - so that you can focus on management and administrating tasks and keep your customers happy.
24-hour Answering Service
Need help with calls all day and all night? We have your 24-hour solution. Our dedicated team can help you field calls around the clock 24/7/365. We have the right tools and systems to provide appointment scheduling and various other virtual answering services during and outside office hours. So you can make the most of potential leads and always be there when the phone rings.
Why Choose Unicom's Call Center Services?
- We train our agents on your process and software, and only trained agents are allowed to handle your telephone calls.
- No hidden fees. We provide a simple billing structure with transparent service plans and charge only for agent talk time.
- We are a 24-hour business and provide phone answering service 24/7, including weekends and holidays.
- Our agents are native English speakers onsite, working from our Chicago call center to ensure an excellent service; we never outsource telephone calls.
- Day or night, management is always onsite for escalations and quality assurance.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained according to your processes and software to deliver results second to none. Let us be the friendly voice clients expect to hear when they call you.
Planning
We'll work with your team to document your processes and the results that follow, so our agents can implement them as seamlessly as your own employees.
Custom Solutions
Our customer service representatives are ready to assist with anything from custom workflows to API integrations. We want our service to perfectly reflect your business goals and vision. We'll work hard until it all fits like a well-tailored suit!
Training
We customize a training program based on your software, processes, and deliverables. Agents must complete the training program before they can take any inbound phone calls for your company.
Monitoring
Our managers ensure the customer service team follows standard operating procedures, and we monitor the performance of individual agents to help uphold the integrity and quality of your process. We provide you with reports of the success of your support team.
We Can Use Your Contractor Software
Our knowledgeable agents are trained to utilize your contractor company's software to create a smooth and reliable integration with your business.
In this space, our agents are proficient with Archdesk, Kizeoforms, Mondayconstruction, OfficeInventory, Ogun, Planyard, Procore, and Smartsheet.
Do you have custom contractor software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Construction Answering Service.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Our Live Operators Are Ready to Assist Your Customers
Give your Contracting business the Answering Service it deserves, and provide your customers with the best experience.