Contractor Answering Service
Reliable, Speedy, and Efficient Customer Service
Our team of professional call center agents is trained to provide your clients with technical support around the clock, 365 days a year to ensure an outstanding customer experience.
Elite customer services.
Our team supports a variety of flexible arrangements, from extending operating hours to assisting with overflow incoming calls during the busy season to ensure exceptional customer service. We'll adjust to what you need to help your customers the way they expect and deserve.
Why Choose Unicom's Call Center Services?
- We train our agents on your process and software, and only trained agents are allowed to handle your telephone calls.
- No hidden fees. We provide a simple billing structure with transparent service plans and charge only for agent talk time.
- We are a 24-hour business and provide phone answering service 24/7, including weekends and holidays.
- Our agents are native English speakers onsite, working from our Chicago call center to ensure an excellent service; we never outsource telephone calls.
- Day or night, management is always onsite for escalations and quality assurance.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained according to your processes and software to deliver results second to none. Let us be the friendly voice clients expect to hear when they call you.
We'll work with your team to document your processes and the results that follow, so our agents can implement them as seamlessly as your own employees.
Our customer service representatives are ready to assist with anything from custom workflows to API integrations. We want our service to perfectly reflect your business goals and vision. We'll work hard until it all fits like a well-tailored suit!
We customize a training program based on your software, processes, and deliverables. Agents must complete the training program before they can take any inbound phone calls for your company.
Our managers ensure the customer service team follows standard operating procedures, and we monitor the performance of individual agents to help uphold the integrity and quality of your process. We provide you with reports of the success of your support team.
We Can Use Your Contractor Software
Our knowledgeable agents are trained to utilize your contractor company's software to create a smooth and reliable integration with your business.
In this space, our agents are proficient with Archdesk, Kizeoforms, Mondayconstruction, OfficeInventory, Ogun, Planyard, Procore, and Smartsheet.
Do you have custom contractor software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Construction Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Give your Contracting business the Answering Service it deserves, and provide your customers with the best experience.