Dental Answering Service
Helping dentists stay connected to patients — anytime, anywhere.
Request pricing and learn more about our 24/7 dispatch solutions.
Your Trusted Dental Answering Service—Because Every Call Matters
Running a dental office means wearing a lot of hats. Between dental work, appointment scheduling, and managing patients in the chair, it’s no surprise that many dental teams feel overwhelmed by high call volumes. Unicom Teleservices offers easy access to a professional answering service trusted by healthcare professionals, dental offices, dental schools, and specialty practices across the country. From routine dental scheduling to emergency calls and appointment scheduling services, our dental office answering service works as a seamless extension of your team.
Professional Dental Answering Services You Can Rely On
- Appointment Scheduling and Reminders
- Dental Emergency Call Handling
- Insurance Verification and Questions
- Accurate Message-Taking and Real-Time Delivery
- After-Hours Answering
- Call Screening, Transferring, and Custom Call Handling
- New Patient Intake and FAQs
- Voicemail Backup and Call Overflow Management
Reliable Answering Service for Dentists and Dental Practices
No matter what kind of dental practice you run, Unicom’s dental answering service is here to make sure you never miss an important call. We proudly support dental schools, healthcare professionals, free dental clinics, and small businesses, offering a reliable service that makes running your practice easier and more efficient. For dental schools and training programs, our call answering service ensures that every call is handled professionally, so you never miss an opportunity to help a student, patient, or partner organization. If you run a multi-disciplinary clinic, we know that managing calls for dental care alongside other healthcare professionals can be a lot — and that’s where we step in to help. And for free dental clinics, federally qualified health centers, and community services, we offer a way to communicate with patients that’s affordable, compassionate, and efficient. We know that when you can’t afford to add more staff, an answering service can help keep you connected without breaking the bank. Whether it’s handling high call volumes, customized call handling, or simply making sure patients get the best first impression of your practice, our team is ready to provide the extra support you need.
Call Filtering
Our telephone answering service doesn’t just answer calls — we filter them based on what matters to your business’s needs. That means if a patient is calling with a true dental emergency, we’ll make sure it gets through to you immediately. But if someone is calling with a basic question or to confirm dental insurance coverage, we can take messages, handle it directly, or schedule appointments, so you’re not interrupted when you don’t need to be.
After-Hours Customer Support
Your in-house team can’t be there 24/7, but with Unicom’s after-hours calls support, we answer phones long after you’ve locked up for the day. Whether patients are worried about a sudden toothache, need help understanding dental insurance, or want to speak to someone about urgent care, our team is ready to step in and be your dental lifeline.
Call Overflow Management
Every dental office has days when the incoming calls just add up quickly — maybe your in-house receptionist is busy with patients, or maybe you’re short-staffed. That’s when our call center shines. With Unicom’s call management system, we help manage call overflow so no patient is left hanging. It’s a smart move for small business owners and businesses looking to grow without immediately hiring more staff — because hiring an answering service is often more cost-effective than adding a new employee.
24-hour Call Center Support
Dental needs don’t always follow a 9-to-5 schedule — and neither should your dental services. With Unicom’s 24-hour customer support, your patients can get a live person on the phone no matter when they call. Whether it’s insurance companies needing to reach you or clients’ patients with after-hours concerns, we make sure they always reach someone who can help. Our answering service means you’ll provide the best possible care and attention to every patient, no matter what time they call.
Benefits of Using Our Call Center Answering Service
- All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
- Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
- Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
- We always have our management team on site, even after hours.
- The agents handling your business calls can do so only because they have been trained on your processes and systems.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.
Custom Solutions
Working together sometimes means using the same system. Regardless of what software you use, our team of developers is capable of creating custom workflows and API integrations to make the process seamless.
Training
We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take their first phone call in the name of your company.
Monitoring
Our service desk managers continuously evaluate and audit your call recordings to uphold your service levels' integrity and ensure that agents deliver an exceptional standard of support. You can access reports that show how well you're managing customer tickets.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your software, we train our call center agents to utilize your software.
Our agents have the appropriate training in popular software applications, including ezyVet, AVImark, Cornerstone, and more, as well as support systems like Zendesk, Gorgias, Freshdesk, and Help Scout.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Dental Answering Service
Absolutely.
Innovative solutions – logically applied.
With Unicom’s 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff is knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent-assisted time.
No.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they have no choice but because our degree of knowledge, skill, and service is consistent and dependable.
YES.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity. When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
It really depends on what you want us to do for you.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; agent training and testing account technical functions.
Professional Starter: 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less. Your protocols, procedures, account information, instructions, and contact lists are already compiled.
Mid-sized to Large: Activation time varies – should you have a short but definite timeline – we will meet it.
Ensure Every Call Reaches The Right Person.
Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.