Give your customers the experience they deserve

Digital Marketing Answering Service


Around the Clock Answering Service to Help You Stay in Touch

Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.



Never let a call go unanswered again

All business calls are another potential client. Our experienced agents are the eyes and ears of your business, helping to provide an excellent customer experience to each and every one of your calls. Make sure your customers find a friendly voice when they need you.

Common administrative tasks include:

  • Appointment Scheduling
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Customer Service and Technical Support
  • Industry-Specific Approach
  • And more.

Call Overflow Managing

It can be difficult to staff for spikes in volume, especially during emergencies when your customers need the most help. Let us pick up the calls when your team is busy.

Call Filtering

From providing answers to frequently asked questions to educating customers on how to use your portal, we'll keep your team available to attend to the matters that require their expertise.

After Hours Customer Support

Does your organization need assistance after business hours? We answer all incoming calls when your day is over.


24-hour Customer Support

Customers reach out at all times of the day and need your attention. With our team, they'll be able to reach a friendly voice around the clock.


Benefits of Our Digital Marketing Agency Answering Service


  • All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
  • Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
  • Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
  • We always have our management team on site, even after hours.
  • The agents handling your calls are able to do so only because they have been trained on your processes and systems.
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How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.

Planning

We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.

Custom Solutions

The best way for us to work together effectively is by combining our workflows and projects. Our developers will create custom integrations so we can sync with you and your team in order to get the job done.

Training

We have a training program, specially created for you. Agents have to complete the program before being able to take a single phone call from your business.

Monitoring

Our service desk managers continuously evaluate and audit your call recordings to uphold the integrity of your service levels and to ensure that agents are delivering an exceptional standard of support. You can access reports that show how well you're managing customer tickets.

We Can Use Your Business Software

Our team is trained to utilize your agency's software to create a smooth and reliable integration with your business.

Our agents are trained to work with some of the most popular software packages including: Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.

Do you have custom business software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.