Give your customers the experience they deserve
Digital Marketing Answering Service
Around the Clock Answering Service to Help You Stay in Touch
Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.
Never let a call go unanswered again
All business calls are another potential client. Our experienced agents are the eyes and ears of your business, helping to provide an excellent customer experience to each and every one of your calls. Make sure your customers find a friendly voice when they need you.
Common administrative tasks include:
- Appointment Scheduling
- Order Management
- Call Screening, Transfering, and Data Capture
- Record and Deliver Messages
- Customer Service and Technical Support
- Industry-Specific Approach
- And more.
Delivering Excellent Service to your Clients
With a variety of flexible solutions from extending operating hours to handling overflow calls, we're here to support you by helping your customers receive the experience they deserve and achieve customer satisfaction.
Call Overflow Management
It can be difficult to staff for spikes in volume, especially during emergencies when your customers need the most help. Let us pick up the calls when your team is busy.
Call Filtering
From providing answers to frequently asked questions to educating customers on how to use your portal, we'll keep your team available to attend to the matters that require their expertise.
After Hours Customer Support
Does your organization need assistance after business hours? We answer all incoming calls when your day is over.
24-hour Customer Support
Customers reach out at all times of the day and need your attention. With our team, they'll be able to reach a friendly voice around the clock.
Benefits of Our Digital Marketing Agency Answering Service
- All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
- Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
- Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
- We always have our management team on site, even after hours.
- The agents handling your calls are able to do so only because they have been trained on your processes and systems.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.
Custom Solutions
The best way for us to work together effectively is by combining our workflows and projects. Our developers will create custom integrations so we can sync with you and your team in order to get the job done.
Training
We have a training program, specially created for you. Agents have to complete the program before being able to take a single phone call from your business.
Monitoring
Our service desk managers continuously evaluate and audit your call recordings to uphold the integrity of your service levels and to ensure that agents are delivering an exceptional standard of support. You can access reports that show how well you're managing customer tickets.
We Can Use Your Business Software
Our team is trained to utilize your agency's software to create a smooth and reliable integration with your business.
Our agents are trained to work with some of the most popular software packages including: Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.