Digital Marketing Answering Service
Your campaigns are generating calls. The question is who's answering them.
Unicom provides a live answering service for digital marketing agencies. No voicemail. No missed business opportunities.
Never Let a Call Go Unanswered Again
From lead capture andoverflow call handlingtoafter-hours support, our team of virtual receptionists becomes a seamless extension of your marketing and advertising agency. No voicemail. No missed business opportunities. Just a live person, every time.
Client satisfaction is the foundation of every successful marketing business. When your clients and leads can always reach a live person, it builds trust, and that trust keeps relationships strong.
Administrative Tasks We Handle
- Appointment Scheduling
- Order Management
- Scheduling, Transitioning, and Data Capture
- Record and Deliver Messages
- Customer Service and Technical Support
- Industry-Specific Approach
How We Support Marketing and Advertising Agencies
From standard business hours to full 24-hour coverage, our team of virtual receptionists becomes a seamless extension of your marketing and advertising agency. Our agents are trained to represent your brand with a friendly voice and genuine professionalism. Every caller gets a live person, not a voicemail box.
Call Overflow Management
Campaign launches and seasonal spikes can overwhelm even a well-staffed team. Our agents step in to handle overflow calls so incoming calls never go unanswered, even on your busiest days.
Call Filtering
We screen and route incoming calls based on your instructions, so your marketers can focus on work that moves the needle. From educating potential clients to escalating priority callers,we keep your phone lines organizedand your team undistracted.
Virtual Receptionist Services
Need more than message-taking? Ourteam of virtual receptionistshandles full reception duties, such as call screening, lead capture, scheduling, and customer care, acting as a full-time receptionist without the overhead. A genuine extension of your agency, not a phone answering band-aid.
>After-Hours and 24-Hour Support
Clients don't stop needing support at 5 p.m. Our 24-hour answering service keeps your marketing business reachable day or night, every day of the year, holidays included.Better customer experience, stronger client retention, peace of mind for your team.
Benefits of Our Digital Marketing Agency Answering Service
- All agents work onsite at our Chicago call center — no outsourcing to third parties, full accountability guaranteed.
- Open weekdays, weekends, and holidays — a true 24/7/365 live call answering service for your agency.
- Customizable pricing — simple, transparent, no hidden fees. Get started with a free trial.
- Your agents are fully trained on your processes — they act as your own employees and deliver exceptional service on your behalf.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We work with you to map out every call handling detail, such as greetings, routing, escalation rules, and custom instructions, so our agents can act as part of your team from day one.
Custom Solutions
We build custom scripts and onboarding protocols that integrate into your existing workflows. One smooth, seamless handoff from your marketing firm to a knowledgeable, friendly voice every time.
Training
Before taking a single call, agents are trained on your agency's services, tone, and client expectations. Every call sounds like you answered it.
Monitoring
We track performance and call data continuously to protect your client satisfaction. If anything needs adjusting, we move quickly.
We Can Use Your Business Software
Our agents are trained to work within your existing tech stack. We integrate withHubSpot, Marketo,Salesforce, SAP, Oracle, Workshare, Zoho, and more.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Digital Marketing Answering Service.
The same way we handle daytime calls, with a live agent following your custom script. There's no drop in professionalism or customer experience after hours. Every call is answered, every message is captured, around the clock.
Yes. Custom call handling scripts are standard for every client. We build them with you during onboarding and update them whenever your needs change.
Unicom has operated since 1990 as a fully in-house call center with no outsourcing, no offshore agents. That means tighter quality control and full accountability. Our infrastructure handles high call volumes without missing a beat. Learn more aboutwhat an answering service doesfor businesses like yours.
Straightforward, customizable pricing. No long-term contracts, no hidden fees. You pay for what you use.
Yes. Ourvirtual receptionist servicesgo beyond simple message taking, full reception duties including call screening, lead intake, scheduling, and customer support. Think of us as a full-time receptionist without the overhead.
Our Live Operations Are Ready to Assist Your Customers
Give your marketing and advertising business the professional answering service it deserves and let us help you nurture clients and leads, deliver omnichannel customer support, and keep every caller coming back.