Digital Marketing Call Center & Answering Service
Digital Marketing Answering Service
Around the Clock Answering Service to Help You Stay in Touch
Our team of professional call center agents is trained to provide your customers with high-quality support around the clock, 365 days a year. We are the customer service provider you've been looking for!
Delivering Excellent Service to your Clients
With various flexible solutions, from extending operating hours to handling overflow calls, we're here to support you by helping your customers receive the experience they deserve and achieve customer satisfaction.
Benefits of Our Digital Marketing Agency Answering Service
- All of our agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
- Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service. Every day is a business day for us!
- Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
- We always have our management team on site, even after hours.
- The agents handling your calls can do so only because they have been trained on your processes and systems.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees and deliver impeccable personal experiences.
The best way for us to work together effectively is by combining our workflows and projects. Our developers will create custom integrations so we can sync with you and your team to get the job done.
We have a training program specially created for you. Agents have to complete the program before being able to take a single phone call from your business.
Our service desk managers continuously evaluate and audit your call recordings to uphold the integrity of your service levels and ensure that agents deliver exceptional support to your clients. You can access reports that show how well you're managing customer tickets.
We Can Use Your Business Software
Our team is trained to utilize your agency's software to create a smooth and reliable integration with your marketing business.
Our agents are trained to work with some of the most popular software packages, including Freshsales, Hubspot, Netsuite, Salesforce, SAP, Thryv, Oracle, Windows, Zendesk, Zoho, and more.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.