Dispatch Answering Service
Fast. accurate, and reliable professional dispatching.
Unicom is a call center providing dispatch answering services, allowing you to be available around the clock at a fraction of the cost of doing it in-house.
Whether for emergencies or routine calls, our team is available for you.
Large businesses, small businesses, Doctors, Support Technicians, Drivers, etc our Dispatch Answering services guarantee you'll never miss a call.
Unicom's live call center representatives follow your process, so your clients never feel the difference.
Common emergency service tasks include:
- Call Screening, Transfering, and Data Capture
- Appointment Management
- Message Taking and Delivery
- Routine Response Handling
- Call Overflow
Your customers won't know we're there
Your customers expect their calls to be answered promptly and receive the attention they deserve. Our team receives thorough training on your processes in addition to our meticulous customer service training. The end result is your delighted customers won't know that our agents answering calls for you.
Call Filtering
Not every call requires your time. Let us take care of anything from frequently asked questions to routine processes and filtering out call spam to protect your valuable time.
After Hours Customer Support
Staffing for after-hours support can be challenging and expensive. Let us handle it for you at a fraction of the cost you would incur hiring enough full-time and part-time employees.
Call Overflow Management
Especially with dispatch services, call volume can be difficult to predict. All it takes is one emergency for everyone to start calling in. Let us help you with the overflow so you don't have to hire more staff to keep up.
24-hour Customer Support
24/7/365, our doors never close. Whether you use us for all your calls, after hours or just for overflow, we're always here for your customers, let our availability be your competitive advantage as you can affordably field calls around the clock.
Benefits of Our Dispatch Answering Services
- We don't outsource any calls, all of our agents are in-house in our Chicago call center.
- We're always open, weekdays, weekends, holidays, 24 hours a day, we're here.
- A pricing structure designed to be simple, no hidden fees, and only pay for agent talk time.
- Our agents are always accompanied by onsite management to make sure any escalations are addressed quickly.
- Only agents trained on your process can answer calls for your customers.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
How It Works
Unicom leverages 30 years of call center experience to ensure your dispatch services never fail.
Planning
The first step is to meticulously document your process, we'll work with you to accomplish this. We will take this information to make our agents experts in executing your process.
Custom Solutions
Our development team is able to create custom workflows and API integrations so working together is effortless. Our team will adjust to your environment regardless of the software you are using.
Training
Your processes have made you the success you are today. We provide a custom training program for our agents based on your process and requirements. Only agents that have undergone training for your business field your calls.
Monitoring
Actively monitoring results through audited calls for both quality and process are the key to success. Our team is serious about protecting the integrity and quality of of your processes. All metrics and reporting are made available to you.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular dispatch software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, Jobber, etc.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Success Story: Great Customer Service for a Plumbing Company
Our work with a plumbing company has allowed them to grow to manage over 200 calls per month, roughly 60% of which are transferred to local plumbers in the area. In addition to fielding the initial calls, our agents also connect with the plumbers to ensure they were able to connect with the caller and collect additional details regarding the call.
We also provide the company with a custom dashboard where they can see the statistics for all of their plumbers.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Ensure Every Call Reaches The Right Person.
Try Us. Handle more calls and get more done with a trusted live answering service.