Dispatch Answering Service
Fast, accurate, and reliable professional dispatching.
Unicom is a call center providing dispatch call center services that allow you to be available around the clock at a fraction of the cost of hiring an in-house answering service dispatch team.
Whether for emergencies or routine calls, our team is available for you.
Large businesses, small businesses, Doctors, Support Technicians, Drivers, etc our Dispatch Answering services guarantee you'll never miss a call.
Unicom's live call center representatives follow your process, so your clients never feel the difference.
Common emergency service tasks include:
- Call Screening, Transfering, and Data Capture
- Appointment Management
- Message Taking and Delivery
- Routine Response Handling
- Call Overflow
Your customers won't know we're there
Your customers expect their calls to be answered promptly and receive the attention they deserve. Our friendly receptionists receive thorough training on your processes in addition to our meticulous customer service training. The end result is direct access to experienced and highly-trained virtual receptionists, excellent customer service, and increased customer satisfaction without your clients knowing that your company benefits from the dispatch service of an answering service company.
Call Filtering
Not every call requires your time. Let our virtual receptionist take care of customer calls and have the answer to every question. From frequently asked questions to routine processes and filtering out call spam to protect your valuable time, our dispatch call center services are tailored to answer the needs of every business owner and help them achieve their business goals.
After Hours Customer Support
Staffing for after-hours support can be challenging and expensive. Keep your business open outside the everyday business hours and ensure exceptional customer service. Let us handle the phone calls in your name, at a fraction of the cost you would incur by hiring enough full-time and part-time employees to handle calls after office hours.
Call Overflow Management
Especially with dispatch services, call volume can be difficult to predict. All it takes is one emergency for everyone to start calling in. Let us help you with urgent calls and the overflow so you don't have to hire more staff to provide excellent customer service interaction.
24-hour Customer Support
24/7/365, our doors never close. Whether you use us for all your calls, after hours, or just for overflow, our answering service dispatchers will always be there for your customers. Our answering service plans and availability to take after-hours calls will be your competitive advantage.
Benefits of Our Dispatch Answering Services
- We don't outsource any calls, all of our agents are in-house in our Chicago call center.
- We're always open, weekdays, weekends, holidays, 24 hours a day, we're here.
- A pricing structure designed to be simple, no hidden fees, and only pay for agent talk time.
- Our agents are always accompanied by onsite management to make sure any escalations are addressed quickly.
- Only agents trained on your process can answer calls for your customers.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience and to ensure your dispatch services never fail. We have vast experience working with businesses and have delivered reliable dispatching functions to numerous companies.
Planning
High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.
Custom Solutions
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.
Training
Before our dispatchers receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.
Monitoring
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your dispatch call center services.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular dispatch software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, Jobber, etc.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Success Story: Great Customer Service for a Plumbing Company
Our work with a plumbing company has allowed them to grow to manage over 200 calls per month, roughly 60% of which are transferred to local plumbers in the area. In addition to fielding the initial calls, our agents also connect with the plumbers to ensure they were able to connect with the caller and collect additional details regarding the call.
We also provide the company with a custom dashboard where they can see the statistics for all of their plumbers.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Ensure Every Call Reaches The Right Person.
Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.