Dispatch Answering Service
Fast, accurate, and reliable professional dispatching.
Unicom is a call center providing dispatch call center services that allow you to be available around the clock at a fraction of the cost of hiring an in-house answering service dispatch team.
Your customers won't know we're there
Your customers expect their calls to be answered promptly and receive the attention they deserve. Our friendly receptionists receive thorough training on your processes in addition to our meticulous customer service training. The end result is direct access to experienced and highly-trained virtual receptionists, excellent customer service, and increased customer satisfaction without your clients knowing that your company benefits from the dispatch service of an answering service company.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience and to ensure your dispatch services never fail. We have vast experience working with businesses and have delivered reliable dispatching functions to numerous companies.
High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.
Before our dispatchers receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your dispatch call center services.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular dispatch software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, Jobber, etc.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Ensure Every Call Reaches The Right Person.
Give your Business the Dedicated Answering Service it deserves, and provide your customers with the best experience.