Dispatch Answering Service
Fast. accurate, and reliable professional dispatching.
Unicom is a call center providing dispatch answering services, allowing you to be available around the clock at a fraction of the cost of doing it in-house.
Your customers won't know we're there
Your customers expect their calls to be answered promptly and receive the attention they deserve. Our team receives thorough training on your processes in addition to our meticulous customer service training. The end result is your delighted customers won't know that our agents answering calls for you.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center experience to ensure your dispatch services never fail.
The first step is to meticulously document your process, we'll work with you to accomplish this. We will take this information to make our agents experts in executing your process.
Our development team is able to create custom workflows and API integrations so working together is effortless. Our team will adjust to your environment regardless of the software you are using.
Your processes have made you the success you are today. We provide a custom training program for our agents based on your process and requirements. Only agents that have undergone training for your business field your calls.
Actively monitoring results through audited calls for both quality and process are the key to success. Our team is serious about protecting the integrity and quality of of your processes. All metrics and reporting are made available to you.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular dispatch software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, Jobber, etc.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Ensure Every Call Reaches The Right Person.
Try Us. Handle more calls and get more done with a trusted live answering service.