Dispatch Answering Service

Fast. accurate, and reliable professional dispatching.


Unicom is a call center providing dispatch answering services, allowing you to be available around the clock at a fraction of the cost of doing it in-house.



Whether for emergencies or routine calls, our team is available for you.

Large businesses, small businesses, Doctors, Support Technicians, Drivers, etc our Dispatch Answering services guarantee you'll never miss a call.

Unicom's live call center representatives follow your process, so your clients never feel the difference.

Common emergency service tasks include:

  • Call Screening, Transfering, and Data Capture
  • Appointment Management
  • Message Taking and Delivery
  • Routine Response Handling
  • Call Overflow

Call Filtering

Not every call requires your time. Let us take care of anything from frequently asked questions to routine processes and filtering out call spam to protect your valuable time.

After Hours Customer Support

Staffing for after-hours support can be challenging and expensive. Let us handle it for you at a fraction of the cost you would incur hiring enough full-time and part-time employees.

Call Overflow Management

Especially with dispatch services, call volume can be difficult to predict. All it takes is one emergency for everyone to start calling in. Let us help you with the overflow so you don't have to hire more staff to keep up.

24-hour Customer Support

24/7/365, our doors never close. Whether you use us for all your calls, after hours or just for overflow, we're always here for your customers, let our availability be your competitive advantage as you can affordably field calls around the clock.


Benefits of Our Dispatch Answering Services


  • We don't outsource any calls, all of our agents are in-house in our Chicago call center.
  • We're always open, weekdays, weekends, holidays, 24 hours a day, we're here.
  • A pricing structure designed to be simple, no hidden fees, and only pay for agent talk time.
  • Our agents are always accompanied by onsite management to make sure any escalations are addressed quickly.
  • Only agents trained on your process can answer calls for your customers.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center experience to ensure your dispatch services never fail.

Planning

The first step is to meticulously document your process, we'll work with you to accomplish this. We will take this information to make our agents experts in executing your process.

Custom Solutions

Our development team is able to create custom workflows and API integrations so working together is effortless. Our team will adjust to your environment regardless of the software you are using.

Training

Your processes have made you the success you are today. We provide a custom training program for our agents based on your process and requirements. Only agents that have undergone training for your business field your calls.

Monitoring

Actively monitoring results through audited calls for both quality and process are the key to success. Our team is serious about protecting the integrity and quality of of your processes. All metrics and reporting are made available to you.

We Can Use Your Customer Support Software

To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.

Our agents are trained on popular dispatch software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, Jobber, etc.

Don't see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Great Customer Service for a Plumbing Company

Our work with a plumbing company has allowed them to grow to manage over 200 calls per month, roughly 60% of which are transferred to local plumbers in the area. In addition to fielding the initial calls, our agents also connect with the plumbers to ensure they were able to connect with the caller and collect additional details regarding the call.

We also provide the company with a custom dashboard where they can see the statistics for all of their plumbers.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implementation time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Ensure Every Call Reaches The Right Person.

Try Us. Handle more calls and get more done with a trusted live answering service.