Emergency Call Center and Answering Service
Emergency Situations, Disaster Recovery, Business Continuity, and Beyond.
Unicom is a call center providing Emergency Answering Services that deliver critical support for your customers when your team faces an emergency.
Superior Customer Satisfaction even During Emergencies
Especially during emergencies, your customers expect you to be available to help them. Available at a moment's notice, 24 hours a day, 365 days a year, we've got you covered.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center experience to ensure your emergency services never fail.
We'll work with you to carefully map and document the process for working with your customers during an emergency to ensure we deliver the results that both they and you deserve.
Each company manages business continuity and disaster recovery in their own way. Our developers are ready to assist with custom workflows and API integrations to ensure we fit correctly into your process.
Operating procedures vary between customers, especially during emergencies. We create custom training programs for our agents built around your processes and requirements. Only agents trained on your process answer your calls.
During an emergency or disaster, you'll be busy with recovery to restore operations. Our service managers audit calls daily for quality and process. We make all of this reporting as well as call statistics available to you so you are never left wondering how it's going.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular property management software applications including Appfolio, Hemlane, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Simplifyem, and Yardi Breeze.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Add Unicom to your Business Continuity/Disaster Recovery Plan for Better Results and Peace of Mind.
Try Us. Handle more calls and get more done with a trusted live answering service.