Emergency Call Center and Answering Service

Emergency Situations, Disaster Recovery, Business Continuity, and Beyond.


Unicom is a call center providing Emergency Answering Services that deliver critical support for your customers when your team faces an emergency.



Business continuity and peace of mind through Unicom's 24 hour emergency answering services

From inclement weather to disasters or even unexpected emergency situations, our service ensures your business can respond to customers, even when your team can't.

Unicom's live call center representatives are trained to assist your customers according to your process.

Common emergency service tasks include:

  • Emergency Dispatch
  • Call Overflow
  • Call Filtering
  • Message Taking
  • Appointment Scheduling/Confirmation
  • Routine Response Handling

Call Filtering

If your team is operating at reduced capacity their time becomes even more precious. Let us help you triage calls so you can help those that need it most.

After Hours Customer Support

During emergencies, we can help you extend operating hours no customers are left behind during difficult times.


Call Overflow Managing

Disaster recovery is difficult, and can temporarily result in reduced capacity. Let us help the customers your team can't assist.

24-hour Customer Support

You can't always plan for an emergency. 24/7/365 we're ready to help your business and your customers.



Benefits of Our Emergency Answering Services


  • All of our agents are in-house in our Chicago call center, no calls are outsoruced.
  • We never close, weekdays, weekends, holidays, we're always here to help.
  • Straight-forward pricing structure with no hidden fees, only pay for live agent talk time.
  • Just like our agents, management is always onsite to handle escalations.
  • Only agents trained on your process can answer calls for your customers.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center experience to ensure your emergency services never fail.

Planning

We'll work with you to carefully map and document the process for working with your customers during an emergency to ensure we deliver the results that both they and you deserve.

Custom Solutions

Each company manages business continuity and disaster recovery in their own way. Our developers are ready to assist with custom workflows and API integrations to ensure we fit correctly into your process.

Training

Operating procedures vary between customers, especially during emergencies. We create custom training programs for our agents built around your processes and requirements. Only agents trained on your process answer your calls.

Monitoring

During an emergency or disaster, you'll be busy with recovery to restore operations. Our service managers audit calls daily for quality and process. We make all of this reporting as well as call statistics available to you so you are never left wondering how it's going.

We Can Use Your Customer Support Software

To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.

Our agents are trained on popular property management software applications including Appfolio, Hemlane, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Simplifyem, and Yardi Breeze.

Don't see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Emergency Support for Large Insurance Company

Recently, our emergency answering service assisted a large national insurance provider when their telephone lines went down in the area.

In less than one hour we set up their account and began to take their calls. This quick action saved this large insurer from a financial and customer disaster.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implementation time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Add Unicom to your Business Continuity/Disaster Recovery Plan for Better Results and Peace of Mind.

Try Us. Handle more calls and get more done with a trusted live answering service.