Emergency Call Center and Answering Service
Emergency Situations, Disaster Recovery, Business Continuity, and Beyond.
Unicom provides Emergency Answering Services to deliver critical support for your customers when your team faces an emergency. Our call center agents ensure emergency calls always find their answer regardless of the time of day.
Business continuity and peace of mind through Unicom's 24 hour emergency answering services
From inclement weather to disasters or even unexpected emergency situations, our service ensures your business can respond to customers, even when your team can't.
Unicom's live call center representatives are trained to assist your customers according to your process.
Common emergency service tasks include:
- Emergency Dispatch
- Call Overflow
- Call Filtering
- Message Taking
- Appointment Scheduling/Confirmation
- Routine Response Handling
Superior Customer Satisfaction Even During Emergencies
Natural disasters or medical emergencies cannot be put on hold. A true emergency requires an emergency response. We are a professional answering service company that ensures 24/7 telephone answering while guaranteeing excellent customer service. When an emergency arises, your clients need solutions instantaneously. Our answering service agents will have your back. With our 24-hour answering service, 365 days a year, your business will always be there for your customers.
Call Filtering
If your team operates at reduced capacity, their time is even more precious. Impeccable time management is of the essence for flawless business operations. Answering irrelevant phone calls should not be allowed to pass through. Let us help you triage incoming calls so you can help those that need it most and never miss an urgent message.
After Hours Customer Support
Our team of experienced agents can provide a comprehensive service package that includes answering telephone calls during normal business hours, handling urgent calls with the utmost professionalism, and delivering after-hours customer assistance after business hours. We can help you extend operating hours during emergencies so no customers are left behind.
Call Overflow Managing
Natural disasters often involve power outages, water damage, and stressful situations. A reliable answering services business can provide invaluable help based on an answering protocol and a custom answering script. A challenging situation can temporarily result in busy phone lines and reduced answering capacity. Let us help the customers your team can't assist. We will handle all calls with care and provide a responsive service to earn your clients’ trust and loyalty and make a difference during a real emergency.
24-hour Customer Support
Emergencies are never planned. Our answering service business can provide assistance 24/7/365 to make sure you never worry about customer service. We are always ready to schedule appointments, handle dental emergencies, talk to concerned pet owners, or follow a custom script for utility emergencies. Our agents are looking forward to working with any type of business.
Benefits of Our Emergency Answering Services
- All of our agents are in-house in our Chicago call center, no calls are outsoruced.
- We never close, weekdays, weekends, holidays, we're always here to help.
- Straight-forward pricing structure with no hidden fees, only pay for live agent talk time.
- Just like our agents, management is always onsite to handle escalations.
- Only agents trained on your process can answer calls for your customers.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
How It Works
Unicom leverages 30 years of call center experience to ensure your emergency services never fail.
Planning
High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes to ensure our agents are always ready to handle emergency calls. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.
Custom Solutions
Each organization has its own unique processes, especially when discussing disaster recovery. We want our service to perfectly meet your business goals and vision while providing the help your clients need. We'll work hard until we find the perfect solution that fits your needs as if it were a well-tailored suit! From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Training
Before our agents receive their first phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your emergency processes and applications will answer your calls.
Monitoring
You'll be busy with recovery to restore operations during an emergency or disaster. Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to, and Unicom’s high standard of service is met. Ensuring the integrity and quality of your processes is essential for us. You will receive regular reports to ensure the highest level of business continuity and the best client service experience.
We Can Use Your Customer Support Software
We train our agents to utilize your software to create a smooth and reliable integration with your firm's processes.
Our agents are trained on popular property management software applications, including Appfolio, Hemlane, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Simplifyem, and Yardi Breeze.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Success Story: Emergency Support for Large Insurance Company
Recently, our emergency answering service assisted a large national insurance provider when their telephone lines went down in the area.
In less than one hour we set up their account and began to take their calls. This quick action saved this large insurer from a financial and customer disaster.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Add Unicom to your Business Continuity/Disaster Recovery Plan for Better Results and Peace of Mind.
Try Us. Handle more calls and get more done with a trusted live answering service.