Emergency Answering Service
Emergency Situations, Disaster Recovery, Business Continuity, and Beyond.
Request pricing and learn how our emergency call solutions ensure critical calls are always answered.
Business Continuity and Peace of Mind with Unicom's 24-Hour Emergency Response Answering Services
From inclement weather to disasters or even emergencies, our telephone answering service ensures your business can respond to customers, even when your team can't.
Unicom's live call center representatives are trained to assist your customers according to your process and answer every call. We are always ready to help!
Common emergency service tasks include:
- Emergency Dispatch
- Call Overflow
- Call Filtering
- Message Taking
- Appointment Scheduling/Confirmation
- Routine Response Handling
Superior Disaster Recovery Answering Service
Natural disasters or medical emergencies cannot be put on hold. A true emergency requires an emergency response. We are a professional answering service company that ensures 24/7 telephone answering while guaranteeing excellent customer service. When an emergency arises, your clients need solutions instantaneously. Our call answering service agents will have your back. With our 24-hour answering service, 365 days a year, your business will always be there for your customers. No missed calls!
Call Filtering
If your team operates at reduced capacity, their time is even more precious. Impeccable time management is of the essence for flawless business operations. Answering irrelevant phone calls should not be allowed to pass through. Let us help you triage incoming calls so you can help those who need it most and never miss an urgent message.
After-Hours Answering Service
Our team of experienced agents can provide a comprehensive service package that includes answering telephone calls during regular business hours, handling urgent calls with the utmost professionalism, and delivering after-hours customer assistance after business hours. We can help you extend operating hours during emergencies so no customers are left behind.
Call Overflow Managing
Natural disasters often involve power outages, water damage, and stressful situations. A reliable phone answering services business can provide invaluable help based on an answering protocol and a custom answering script. A challenging situation can temporarily result in busy phone lines and reduced answering capacity. Let us help the customers your team can't assist. We will ensure call handling with care and provide a responsive service to earn your clients’ trust and loyalty, and make a difference during a real emergency.
24-hour Customer Support
Emergencies are never planned. Our answering service business can provide assistance 24/7/365 to make sure you never worry about customer service. We are always ready to schedule appointments, handle dental emergencies, talk to concerned pet owners, or follow a custom script for utility emergencies. Our agents are looking forward to working with any type of business.
Benefits of Our Emergency Call Center
- All of our agents are in-house in our Chicago call center; no calls are outsourced.
- We never close, weekdays, weekends, holidays, we're always here to help.
- Straight-forward pricing structure with no hidden fees, only pay for live agent talk time.
- Just like our agents, management is always on-site to handle escalations.
- Only agents trained on your process can answer calls for your customers.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
How Our Emergency Call Answering Service Works
Unicom leverages 30 years of call center experience to ensure your emergency services never fail.
Planning
One of the most important steps of the implementation is learning your process. We'll work closely to meticulously document it so that our agents can deliver the results you and your clients expect.
Custom Solutions
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to customize options to answer your business needs. Please ask for more details about implementing a customer solution.
Training
Before our receptionists receive the first phone call, we develop a personalized training program for your processes and software applications and provide them with custom call scripts as per your requirements. Only agents who have been trained on your processes and applications will answer your calls.
Monitoring
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to monitor the success of your business.
We Can Use Your Customer Support Software
We train our agents to utilize your software to create a smooth and reliable integration with your firm's processes.
Our agents are trained on popular software applications.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Success Story: Emergency Support for Large Insurance Company
Recently, our emergency answering service assisted a large national insurance provider when their telephone lines went down in the area.
In less than one hour, we set up their account and began to take their calls. This quick action saved this large insurer from a financial and customer disaster
Frequently Asked Questions
Get answers to the most questions related to group messaging.
Innovative solutions – logically applied.
With Unicom’s 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible, and our operations staff is knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent-assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they have no choice but because our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls, and during unexpected spikes in activity. When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue, at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; agent training and testing account technical functions.
Professional Starter: 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less. Your protocols, procedures, account information, instructions, and contact lists are already compiled.
Mid-sized to Large: Activation time varies – should you have a short but definite timeline – we will meet it.
Add Unicom to your Business Continuity/Disaster Recovery Plan for Better Results and Peace of Mind.
Try Us. Handle more calls and get more done with a trusted live answering service.