Emergency Call Center and Answering Service

Emergency Situations, Disaster Recovery, Business Continuity, and Beyond.


Unicom provides Emergency Answering Services to deliver critical support for your customers when your team faces an emergency. Our call center agents ensure emergency calls always find their answer regardless of the time of day.



Business continuity and peace of mind through Unicom's 24 hour emergency answering services

From inclement weather to disasters or even unexpected emergency situations, our service ensures your business can respond to customers, even when your team can't.

Unicom's live call center representatives are trained to assist your customers according to your process.

Common emergency service tasks include:

  • Emergency Dispatch
  • Call Overflow
  • Call Filtering
  • Message Taking
  • Appointment Scheduling/Confirmation
  • Routine Response Handling

Call Filtering

If your team operates at reduced capacity, their time is even more precious. Impeccable time management is of the essence for flawless business operations. Answering irrelevant phone calls should not be allowed to pass through. Let us help you triage incoming calls so you can help those that need it most and never miss an urgent message.


After Hours Customer Support

Our team of experienced agents can provide a comprehensive service package that includes answering telephone calls during normal business hours, handling urgent calls with the utmost professionalism, and delivering after-hours customer assistance after business hours. We can help you extend operating hours during emergencies so no customers are left behind.

Call Overflow Managing

Natural disasters often involve power outages, water damage, and stressful situations. A reliable answering services business can provide invaluable help based on an answering protocol and a custom answering script. A challenging situation can temporarily result in busy phone lines and reduced answering capacity. Let us help the customers your team can't assist. We will handle all calls with care and provide a responsive service to earn your clients’ trust and loyalty and make a difference during a real emergency.

24-hour Customer Support

Emergencies are never planned. Our answering service business can provide assistance 24/7/365 to make sure you never worry about customer service. We are always ready to schedule appointments, handle dental emergencies, talk to concerned pet owners, or follow a custom script for utility emergencies. Our agents are looking forward to working with any type of business.






Benefits of Our Emergency Answering Services


  • All of our agents are in-house in our Chicago call center, no calls are outsoruced.
  • We never close, weekdays, weekends, holidays, we're always here to help.
  • Straight-forward pricing structure with no hidden fees, only pay for live agent talk time.
  • Just like our agents, management is always onsite to handle escalations.
  • Only agents trained on your process can answer calls for your customers.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center experience to ensure your emergency services never fail.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes to ensure our agents are always ready to handle emergency calls. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.

Custom Solutions

Each organization has its own unique processes, especially when discussing disaster recovery. We want our service to perfectly meet your business goals and vision while providing the help your clients need. We'll work hard until we find the perfect solution that fits your needs as if it were a well-tailored suit! From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.

Training

Before our agents receive their first phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your emergency processes and applications will answer your calls.

Monitoring

You'll be busy with recovery to restore operations during an emergency or disaster. Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to, and Unicom’s high standard of service is met. Ensuring the integrity and quality of your processes is essential for us. You will receive regular reports to ensure the highest level of business continuity and the best client service experience.

We Can Use Your Customer Support Software

We train our agents to utilize your software to create a smooth and reliable integration with your firm's processes.

Our agents are trained on popular property management software applications, including Appfolio, Hemlane, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Simplifyem, and Yardi Breeze.

Don't see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Emergency Support for Large Insurance Company

Recently, our emergency answering service assisted a large national insurance provider when their telephone lines went down in the area.

In less than one hour we set up their account and began to take their calls. This quick action saved this large insurer from a financial and customer disaster.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implementation time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Add Unicom to your Business Continuity/Disaster Recovery Plan for Better Results and Peace of Mind.

Try Us. Handle more calls and get more done with a trusted live answering service.