Franchise Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for franchises of all sizes that provides crucial call support services.



Delivering Outstanding Customer Service

Franchisees need to focus on the core operations of their business and often lack the time and resources to manage their contact center operations effectively. Unicom, a call center for franchises, provides a wide range of contact center services for franchisees, including inbound and outbound calls, appointment scheduling, call transfers, and outbound texting.

With Unicom, franchisees can eliminate the costs, complexity, and management headaches. Our virtual receptionists are trained to answer inbound calls and handle requests so business owners can focus on running their business.

Take advantage of our virtual receptionist service and provide your callers with the opportunity to ask questions and discuss their needs with real people who know your product inside out.

Your clients should always come first and get their answers in real-time! Great customer relationships always start with the first telephone call. Be there for your current and potential clients during normal business hours and after hours.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Our professional receptionists can provide non-stop assistance for your peace of mind!

Call Filtering

Not all calls are worth your time. Our agents will screen your calls to allow your team to focus on the highest-value activities.

After Hours Customer Support

Be accessible when customers need you! When your business hours end, we'll continue to make sure your customers are taken care of.

Call Overflow Management

Every business owner knows that a missed customer call could be a missed sale. Our elite team handles your calls during volume spikes and whenever customers need you most.

24-hour Customer Support

Customers reach out at all times of the day and need your attention. With our team by your side, they'll be able to reach a friendly voice around the clock.



Benefits of Our Franchise Answering Service


  • All of our team agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
  • Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
  • Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
  • We always have our management team on-site, even after hours.
  • The agents handling your calls are able to do so because they have been trained on your processes and systems.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.

Planning

The key to delivering superior customer service is planning. All processes need to be documented and mapped. We will work with your team to ensure optimal results.

Custom Solutions

Our experienced team will help you make sure your processes are uniquely tailored to succeed within your business, from custom workflows to API integrations.

Training

Our team of customer service agents receives thorough training on your business processes. Only agents trained on your processes and software will answer your phone calls, ensuring customers receive excellent service.

Monitoring

Our team of managers audit calls and processes every single day. We ensure your customers are receiving the best experience. You will have access to all reporting to stay informed and monitor success.

We Can Use Your Franchise Software

Our agents are trained to use your software to ensure seamless and reliable integration with your business.

All of our agents are trained on the most popular software, including mHelpDsk, Thryv, Jolt, FranConnect, ServiceTitan, ClassJuggler.

Do not see your software?


No worries. We can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most questions related to answering service property management companies.

 

 
1What answering service pricing does Unicom offer?
You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
2I need a custom solution, can you help?
Absolutely.

Innovative solutions – logically applied.

With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
3Is a contract required?
No.

We do not bind clients to us with contracts.

You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
4Does Unicom offer 24x7 live services?
YES.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.

During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
5How quickly can we begin using Unicom’s services?
It really depends on what you want us to do for you.

3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.

Professional Starter 1 business day after we receive your completed Account Information Form.

Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.

Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.

Our Teams Are Ready to Support You and Your Customers.

Try Us. Handle more calls and get more done with a trusted live answering service for franchises.