Franchise Call Center and Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom is a call center for franchises of all sizes that provides crucial call support services.
Delivering Outstanding Customer Service
We customize our support processes to suit your organization's needs. Whether that means implementing solutions tailored to call overflow, addressing after-hours concerns, or even taking over all inbound support calls. Our team is trained to perform at their best and go the extra mile to make sure you meet your business goals.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.
The key to delivering superior customer service is planning. All processes need to be documented and mapped. We will work with your team to ensure optimal results.
Our experienced team will help you make sure your processes are uniquely tailored to succeed within your business, from custom workflows to API integrations.
Our team of customer service agents receive thorough training on your business processes. Only agents trained on your processes and software will answer your phone calls, ensuring customers receive excellent service.
Our team of managers audit calls and processes every single day. We ensure your customers are receiving the best experience. You will have access to all reporting to stay informed and monitor success.
We Can Use Your Franchise Software
Our agents are trained to use your business' software to ensure a seamless and reliable integration with your business.
All of our agents are trained on the most popular software, including mHelpDsk, Thryv, Jolt, FranConnect, ServiceTitan, ClassJuggler, MarcomCentral, Better, ClientTether, Vonigo, etc.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to answering service property management companies.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Hundreds of Property Managers and Staff Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.