Franchise Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom is a call center for franchises of all sizes that provides crucial call support services.
Delivering Outstanding Customer Service
Franchisees need to focus on the core operations of their business and often lack the time and resources to manage their contact center operations effectively. Unicom, a call center for franchises, provides a wide range of contact center services for franchisees, including inbound and outbound calls, appointment scheduling, call transfers, and outbound texting.
With Unicom, franchisees can eliminate the costs, complexity, and management headaches. Our virtual receptionists are trained to answer inbound calls and handle requests so business owners can focus on running their business.
Take advantage of our virtual receptionist service and provide your callers with the opportunity to ask questions and discuss their needs with real people who know your product inside out.
Your clients should always come first and get their answers in real-time! Great customer relationships always start with the first telephone call. Be there for your current and potential clients during normal business hours and after hours.
Common agent tasks include:
- Message Taking
- Call Filtering
- Appointment Scheduling/Confirmation
- Emergency Dispatch
- Routine Response Handling
- Call Overflow
- Maintenance Requests
Our professional receptionists can provide non-stop assistance for your peace of mind!
Delivering Outstanding Customer Service
We customize our support processes to suit your organization's needs. Whether that means implementing solutions tailored to call overflow, addressing after-hours concerns, or even taking over all inbound support calls, our team is trained to provide professional telephone answering service and go the extra mile to make sure you meet your business goals.
Call Filtering
Not all calls are worth your time. Our agents will screen your calls to allow your team to focus on the highest-value activities.
After Hours Customer Support
Be accessible when customers need you! When your business hours end, we'll continue to make sure your customers are taken care of.
Call Overflow Management
Every business owner knows that a missed customer call could be a missed sale. Our elite team handles your calls during volume spikes and whenever customers need you most.
24-hour Customer Support
Customers reach out at all times of the day and need your attention. With our team by your side, they'll be able to reach a friendly voice around the clock.
Benefits of Our Franchise Answering Service
- All of our team agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
- Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
- Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
- We always have our management team on-site, even after hours.
- The agents handling your calls are able to do so because they have been trained on your processes and systems.
Create Accountability Among Your Team
Create Accountability Among Your Team
Response Time
Call Result
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.
Planning
The key to delivering superior customer service is planning. All processes need to be documented and mapped. We will work with your team to ensure optimal results.
Custom Solutions
Our experienced team will help you make sure your processes are uniquely tailored to succeed within your business, from custom workflows to API integrations.
Training
Our team of customer service agents receives thorough training on your business processes. Only agents trained on your processes and software will answer your phone calls, ensuring customers receive excellent service.
Monitoring
Our team of managers audit calls and processes every single day. We ensure your customers are receiving the best experience. You will have access to all reporting to stay informed and monitor success.
We Can Use Your Franchise Software
Our agents are trained to use your software to ensure seamless and reliable integration with your business.
All of our agents are trained on the most popular software, including mHelpDsk, Thryv, Jolt, FranConnect, ServiceTitan, ClassJuggler.
Do not see your software?
No worries. We can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to answering service property management companies.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Teams Are Ready to Support You and Your Customers.
Try Us. Handle more calls and get more done with a trusted live answering service for franchises.