Franchise Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for franchises of all sizes that provides crucial call support services.



Delivering Outstanding Customer Service

Franchisees need to focus on the core operations of their business and often lack the time and resources to manage their contact center operations effectively. Unicom, a call center for franchises, provides a wide range of contact center services for franchisees, including inbound and outbound calls, appointment scheduling, call transfers, and outbound texting.

With Unicom, franchisees can eliminate the costs, complexity, and management headaches. Our virtual receptionists are trained to answer inbound calls and handle requests so business owners can focus on running their business.

Take advantage of our virtual receptionist service and provide your callers with the opportunity to ask questions and discuss their needs with real people who know your product inside out.

Your clients should always come first and get their answers in real-time! Great customer relationships always start with the first telephone call. Be there for your current and potential clients during normal business hours and after hours.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Our professional receptionists can provide non-stop assistance for your peace of mind!

Call Filtering

Not all calls are worth your time. Our agents will screen your calls to allow your team to focus on the highest-value activities.

After Hours Customer Support

Be accessible when customers need you! When your business hours end, we'll continue to make sure your customers are taken care of.

Call Overflow Management

Every business owner knows that a missed customer call could be a missed sale. Our elite team handles your calls during volume spikes and whenever customers need you most.

24-hour Customer Support

Customers reach out at all times of the day and need your attention. With our team by your side, they'll be able to reach a friendly voice around the clock.



Benefits of Our Franchise Answering Service


  • All of our team agents work onsite in our Chicago call center, and we don't outsource any calls to third parties.
  • Our doors never close. We are open on weekdays, weekends, and holidays to provide a full 24/7/365 service.
  • Pay only for agent talk time. Our pricing model is simple, easy to understand, and has no hidden fees.
  • We always have our management team on-site, even after hours.
  • The agents handling your calls are able to do so because they have been trained on your processes and systems.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.

Planning

The key to delivering superior customer service is planning. All processes need to be documented and mapped. We will work with your team to ensure optimal results.

Custom Solutions

Our experienced team will help you make sure your processes are uniquely tailored to succeed within your business, from custom workflows to API integrations.

Training

Our team of customer service agents receives thorough training on your business processes. Only agents trained on your processes and software will answer your phone calls, ensuring customers receive excellent service.

Monitoring

Our team of managers audit calls and processes every single day. We ensure your customers are receiving the best experience. You will have access to all reporting to stay informed and monitor success.

We Can Use Your Franchise Software

Our agents are trained to use your software to ensure seamless and reliable integration with your business.

All of our agents are trained on the most popular software, including mHelpDsk, Thryv, Jolt, FranConnect, ServiceTitan, ClassJuggler.

Do not see your software?


No worries. We can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most questions related to answering service property management companies.

 

 
1Does Unicom use remote call center agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Teams Are Ready to Support You and Your Customers.

Try Us. Handle more calls and get more done with a trusted live answering service for franchises.