Franchise Answering Service and Call Center
Call Management, Appointment Scheduling, Message Taking, and Beyond
Unicom is a call center for franchises of all sizes that provides crucial call support services.
Call Answering Support Built for Franchise Businesses
Withover 835,000 franchise establishments across the U.S., consistent customer communication is one of the biggest operational challenges franchise owners face. Running multiple franchises meansincoming calls hit at all hours, and when your team is focused on operations, calls fall through the cracks. Every missed call is a missed customer.
Unicom's franchise answering service puts live customer service agents on your phone lines 24 hours a day. Our call center handles inbound calls for your entire franchise network, so every caller reaches a real person, not voicemail.
We customize call flows and call routing to match your brand standards across every franchise location. Whether you needcall overflow support,after-hours coverage, or full-time call answering,we build a solution that fits your business needs.
Ourvirtual receptionist teamis trained on your processes and software, giving callers the best experience every time they reach out. Give your callers a seamless, professional interaction that represents your business well across your entire franchise.
Common agent tasks include:
- Message taking + email or SMS delivery
- Call filtering and call forwarding
- Appointment scheduling and confirmation
- Emergency dispatch
- Call overflow handling
- Inbound call intake and CRM updates
- Bilingual call answering
How We Handle Calls Across Your Franchise
We customize our support to match your workflow. Whether that means handling call overflow during busy periods, supporting franchisees after business hours, or managing inbound calls across all your locations, our team is trained and ready.
Call Filtering and Routing
Not every call belongs at the top of your queue. Our agents screen and route calls based on your custom call flows, so high-value calls are handled promptly, and the rest are managed without interrupting your team.
After-Hours Coverage
When business hours end, we keep answering. Your callers never hit voicemail. They reacha live receptionistwho can take messages, answer frequently asked questions, or escalate urgent issues to the right person.
Call Overflow for Franchise Locations
Volume spikes happen. When your in-house team is on another call, our agents step in to make sure every franchise call is answered promptly. No busy signals, no missed leads.
24-Hour Answering Service
Our call center operates around the clock, every day of the year, including weekends and holidays. Franchise owners choose Unicom because we're always available to answer your phone when your team cannot be.
Benefits of Our Franchise Call Center
- All agents work on-site at our Chicago call center — no outsourcing, no third parties.
- Available to answer calls 24/7/365, including weekends and holidays — never miss a call.
- Pay only for live agent talk-time. Simple, cost-effective, no hidden fees.
- Agents trained on your franchise software, including FranConnect, ServiceTitan, and more.
- Call summaries, call logs, and call transfers delivered via email or SMS in real time.
- Seamless CRM and workflow integration — calls are handled, and data flows directly to your inbox.
- No contracts. Franchise owners stay because the service is excellent, not because they have to.
Create Accountability Across Your Franchise Network
Call Logs and Reporting
Response Time Tracking
Call Results Delivered
How It Works
Unicom uses over 30 years of call center experience to deliver a reliable customer experience, built around your franchise business goals.
Planning
We document your call flows and processes to ensure consistent telephone answering across every franchise location.
Custom Solutions
From custom workflows to CRM and software integration, we tailor our call center services to fit your franchise network.
Training
Only agents trained on your systems answer your phone. That means excellent service and a consistent experience for every franchisee.
Monitoring
We audit calls daily, provide full reporting, and make sure your callers are getting the best experience, around the clock.
Our Answering Service for Franchise Integrates With Your Software
Our agents are trained on the tools your franchise already uses. That means seamless integration with your existing workflow.
We currently support: mHelpDesk, Thryv, Jolt, FranConnect, ServiceTitan, ClassJuggler, ClientTether, Vonigo, MarcomCentral, and more.
Don't see your software? No worries. We can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most common questions about our franchise answering service and call center services.
You only pay for live agent talk-time. No per-call fees, no message delivery charges, no directory update costs. Unicom's pricing is straightforward. You pay for the time our customer service agents are speaking live with your callers, and that's it. All call protocols, updates, and email or SMS delivery are included at no extra charge.
Yes. Our call center is built to handle calls across your entire franchise network. We set up custom call flows for each location so every franchise call is answered and handled consistently, no matter how many locations you operate. From a single franchisee to a large franchise network, we scale to your business needs.
No. We don't bind clients to contracts. Franchise owners choose to stay with Unicom because the service is dependable, not because they're locked in. You're free to leave at any time with no penalties or fees. Our growth since 1990 has been built entirely on long-term relationships, not contracts.
Yes. All of our service plans include a 24-hour answering service, live agents available every day of the year, including weekends and holidays. Whether it's call overflow during a busy period, after-hours support, or covering a sudden staffing gap, our team is always available to answer. Unlike an AI answering service or automated voicemail, your callers always reach a real person.
Activation time depends on the complexity of your setup. A standard account can often be activated in as little as one business day after we receive your account details. Custom solutions for mid-sized to large franchise networks typically take three business days or less. If you have a tight timeline, let us know — we'll meet it.
Ready to Grow Your Franchise With Better Call Support?
Give your callers the live answering service they deserve, across all your franchise locations, around the clock. Our team is ready to build a customizable solution that fits your franchise business today.