Help Desk Answering Service
Scale Your Customer Support With Our 24 Hours a Day Help Desk Team
Our team of professional call center agents is trained to provide your customers with technical support around the clock, 365 days a year.
Superior Customer Satisfaction
No matter if you need us to be the first point of contact when call volume spikes, we are here for you. Choose the level of help desk support that best fits your business needs.
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive patient experience. Our experience has made Unicom one of the best medical answering services for practices of all sizes.
High-quality customer service requires each step of your process to be analyzed and documented. We work with you to gather all your requirements and ensure your processes are optimized to deliver the best results.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customized call solution.
Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents that have been trained on our processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive reporting to help you monitor the success of your help desk.
We Can Use Your Help Desk Software
To create a smooth and reliable integration with your help desk, we train our agents to utilize your service desk solutions and software.
Our agents are trained on popular ticketing management systems including Freshdesk, Help Scout, Team Support, Zendesk, Zoho Desk, Kustomer, Happy Fox, Salesforce, Solarwinds, Teamwork, and more.
Do you have a custom help desk software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Our Live Operators Are Ready to Assist Your Customers
Try Us. Our Help Desk Call Center solutions gives you the ability to scale your help desk on demand.