Help Desk Outsourcing
Unicom technical support services are all-inclusive
- Over 25 Years as a Trusted Leader as a Professional Answering Service
- All help desk agents receive minimum 6 months training.
- No Contracts. Pay Only for Live Agent Talk-Time
Help Desk Services Include
24x7x365 including Weekends & Holidays
Multi-level Support & Technical Escalation
Utilize your Documentation & Web Applications
Proactive Response to Hardware & Software Issues
Specialized Technical Agents
Complex Product & Service Support
Update & Close Tickets
Discover the difference with a professional Help Desk Call Center
- Technical Support services
- Product/Service troubleshooting
- Reservation and Registration
- After-Sales Support
- Customer Service & Issue Resolution
- Support escalation and follow-up
Service Level Options
After Hours and Holiday Answering
Custom protocols for your practice to support your patients 24 hours a day, 7 days a week.
Overflow Call Handling
System detects overflow and incoming calls are rerouted to trained operators.
Filter incoming calls to live agents to field routine questions and eliminate disruptions.
Full Time Call Management
All inbound calls are managed by are specialized agents. Freeing up key technical resources.
Only 3 Steps to 24/7/365
- Provide Business Details
- Recieve Custom Plan
- Create Account