HVAC Answering Service

Never Miss a Call With Our 24 Hours a Day HVAC Answering Service


A friendly, knowledgeable voice and a reliable phone answering service for your customers 24/7.



Personal attention for when your customers need it most.

Forecasting HVAC call volume is as difficult as predicting the weather. Regardless of the season, it's hard to know when a Heater or A/C will fail, leaving customers in a tough predicament.

Don't try to staff for the unpredictable, when furnaces and central air fail, our team is always at the ready to field your customer's call.

Common administrative tasks include:

  • Appointment and Scheduling
  • Dispatching
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Manufactuerer information and frequently asked questions

Call Filtering

Our answering service company works with heating, ventilation, and air conditioning professionals to craft informed and expert custom scripts to ensure exceptional customer service. Our answering service professionals handle everything from frequently asked questions, appointment scheduling options, and product information to educating customers on what to expect and how to prepare for appointments. Your time is valuable so let us facilitate your communication with clients and make sure you never lose new business opportunities.

After Hours Customer Support

HVAC emergencies don't adhere to business hours. Many HVAC companies need to invest in office staff to cover nights and weekends, an investment that usually has a significant impact on the overall budget of the company. Let us help you provide coverage when you need it, at a fraction of the price. We can handle incoming calls at any time of day and ensure your emergency service requests are treated with utmost care and dedication.




Call Overflow Managing

As if HVAC emergencies weren't hard enough to staff for, unforeseeable severe weather episodes can trigger a high call volume and overwhelm in-house office receptionists. Regardless of why your phone is ringing, you need to make sure there is always someone at the end of the line to take in phone calls and provide satisfactory answers and professional service. When call volume spikes, we will be there to ease the burden that falls on the shoulders of your team.

24-hour Customer Support

Let our availability become your competitive advantage. Benefit from our business telephone answering services to access cost-effective ways to handle HVAC service calls and keep your current customers happy. We will be there for you 24/7/365 because we know that a missed call is a missed opportunity.






Why Choose Unicom's Call Center Services?


  • Through meticulous training, your process becomes our process and we become your professional interface with your current and prospective customers.
  • A simple billing structure where you only pay for agent talk time, no hidden fees.
  • We never close and your customers will never reach voicemail.
  • We handle all calls in our Chicago call center with native English speakers ready to deliver accurate messages. We don't outsource a single call.
  • Management is always available onsite so that escalations are handled quickly and correctly.

How It Works

Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with HVAC service providers and have delivered reliable answering services to numerous companies in the industry.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes, including the way you handle customer inquiries, dispatch contractors, address warranty questions, and more to make sure our agents are always ready to handle any type of call. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.

Training

Before our agents receive the first phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your HVAC telephone answering service.

We Can Use Your Business Software

To create a smooth and reliable integration with your HVAC software, we train our agents to utilize your process.

Our agents are trained on popular HVAC software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, and Jobber.

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: HVAC Dispatching and Customer Support

We've assisted small to large HVAC with everything from dispatching to answering general questions about the brands they provide. In particular, they've found it beneficial to be able to answer calls 24 hours a day without the need to hire additional staff.


We understand that as HVAC operators, your time is best used for installations, repairs, maintenances, and replacements. By handling your calls our team gives you back the time you would have spent on the phones so you can do more of what you do best.


 
 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.