HVAC Call Center & Answering Service
Never Miss a Call With Our 24 Hours a Day HVAC Answering Service
A friendly, knowledgeable voice and a reliable phone answering service for your customers 24/7.
Personal attention for when your customers need it most.
Forecasting HVAC call volume is as difficult as predicting the weather. Regardless of the season, it's hard to know when a Heater or A/C will fail, leaving customers in a tough predicament.
Don't try to staff for the unpredictable, when furnaces and central air fail, our team is always at the ready to field your customer's call.
Common administrative tasks include:
- Appointment and Scheduling
- Dispatching
- Order Management
- Call Screening, Transfering, and Data Capture
- Record and Deliver Messages
- Manufactuerer information and frequently asked questions
Outstanding Customer Service
Our team ensures 24-hour answering services for 100% customer satisfaction. Whether you need answering service agents for appointment scheduling on a regular basis or reliable after-hours answering service, we will make sure both your regular calls and emergency calls are handled by highly-trained live operators who can ensure flawless customer communication and impressive response times.
Our service agents are ready to adjust their schedule for every HVAC business to find the best virtual receptionists for the job. We support a variety of flexible arrangements. From handling after-hours calls to managing overflow calls during busy office hours, we will make sure all types of calls will be processed accordingly to customized scripts that reflect the high level of service provided by your company and echo the needs of your customers.
Call Filtering
Our answering service company works with heating, ventilation, and air conditioning professionals to craft informed and expert custom scripts to ensure exceptional customer service. Our answering service professionals handle everything from frequently asked questions, appointment scheduling options, and product information to educating customers on what to expect and how to prepare for appointments. Your time is valuable so let us facilitate your communication with clients and make sure you never lose new business opportunities.
After Hours Customer Support
HVAC emergencies don't adhere to business hours. Many HVAC companies need to invest in office staff to cover nights and weekends, an investment that usually has a significant impact on the overall budget of the company. Let us help you provide coverage when you need it, at a fraction of the price. We can handle incoming calls at any time of day and ensure your emergency service requests are treated with utmost care and dedication.
Call Overflow Managing
As if HVAC emergencies weren't hard enough to staff for, unforeseeable severe weather episodes can trigger a high call volume and overwhelm in-house office receptionists. Regardless of why your phone is ringing, you need to make sure there is always someone at the end of the line to take in phone calls and provide satisfactory answers and professional service. When call volume spikes, we will be there to ease the burden that falls on the shoulders of your team.
24-hour Customer Support
Let our availability become your competitive advantage. Benefit from our business telephone answering services to access cost-effective ways to handle HVAC service calls and keep your current customers happy. We will be there for you 24/7/365 because we know that a missed call is a missed opportunity.
Why Choose Unicom's Call Center Services?
- Through meticulous training, your process becomes our process and we become your professional interface with your current and prospective customers.
- A simple billing structure where you only pay for agent talk time, no hidden fees.
- We never close and your customers will never reach voicemail.
- We handle all calls in our Chicago call center with native English speakers ready to deliver accurate messages. We don't outsource a single call.
- Management is always available onsite so that escalations are handled quickly and correctly.
How It Works
Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with HVAC service providers and have delivered reliable answering services to numerous companies in the industry.
Planning
High-quality customer service requires each step of your process to be analyzed and documented. We'll document your processes, including the way you handle customer inquiries, dispatch contractors, address warranty questions, and more to make sure our agents are always ready to handle any type of call. Our highly competent staff works with you to clarify requirements and ensure optimized processes for the best results.
Custom Solutions
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Training
Before our agents receive the first phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.
Monitoring
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your HVAC telephone answering service.
We Can Use Your Business Software
To create a smooth and reliable integration with your HVAC software, we train our agents to utilize your process.
Our agents are trained on popular HVAC software applications including ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, and Jobber.
Do you have custom business software?
No worries, we can train our agents to use your software.
Success Story: HVAC Dispatching and Customer Support
We've assisted small to large HVAC with everything from dispatching to answering general questions about the brands they provide. In particular, they've found it beneficial to be able to answer calls 24 hours a day without the need to hire additional staff.
We understand that as HVAC operators, your time is best used for installations, repairs, maintenances, and replacements. By handling your calls our team gives you back the time you would have spent on the phones so you can do more of what you do best.
Frequently Asked Questions
Get answers to the most questions related to our Help Desk Answering Service.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Our Live Operators Are Ready to Assist Your Customers
Give your Business the Answering Service it deserves, and provide your customers with the best experience.