HVAC Answering Service

Never Miss a Call With Our 24 Hours a Day HVAC Answering Service


A friendly, knowledgeable voice for your customers 24/7.



Personal attention for when your customers need it most.

Forecasting HVAC call volume is as difficult as predicting the weather. Regardless of the season, it's hard to know when a Heater or A/C will fail, leaving customers in a tough predicament.

Don't try to staff for the unpredictable, when furnaces and central air fail, our team is always at the ready to field your customer's call.

Common administrative tasks include:

  • Appointment and Scheduling
  • Dispatching
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Record and Deliver Messages
  • Manufactuerer information and frequently asked questions

Call Filtering

Frequently asked questions, educating customers on what to expect and prepare for appointments, questions about the brands you offer, etc. all examples of calls that we can handle to protect your time.

After Hours Customer Support

HVAC emergencies don't adhere to business hours and staffing to cover nights and weekends can get expensive. Let us help you provide coverage when you need it, at a fraction of the price.

Call Overflow Managing

As if HVAC emergencies weren't hard enough to staff for, all it takes is a bad storm to send call volume through the roof. Regardless of the cause, your customers deserve attention. When call volume spikes, let us help your team manage the load.

24-hour Customer Support

Let our availability become your competitive advantage and field customer calls around the clock. 24/7/365 we're here and we understand that a missed call is the same as lost profits, we won't let it happen.



Why Choose Unicom's Call Center Services?


  • Through meticulous training, your process becomes our process and we execute it the way you do.
  • A simple billing structure where you only pay for agent talk time, no hidden fees.
  • Days, nights, weekends, holidays, we don't close and your customers will never reach voicemail.
  • We handle all of our calls in our Chicago call-center with native English speakers. We don't outsource a single call.
  • Management is always available onsite so that escalations are handled quickly and correctly.

How It Works

With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.

Planning

We'll document your processes, the way you handle customer inquiries, dispatch contractors, address warranty questions, etc. We'll use this information to make sure our agents know it as well as you do.

Custom Solutions

Working together sometimes means using the same system. Regardless of what software you use, our team of developers is capable of creating custom workflows and API integrations to make the process seamless.

Training

In addition to our customer service training, agents receive a training program developed from your processes so that whether it's your team or ours answering calls, your customers will never know the difference.

Monitoring

Our quality is unmatched and to make sure it stays that way, our managers audit calls and processes every day to ensure that we protect the quality and processes that have made your business successful.

We Can Use Your Business Software

Our agents are trained to utilize your HVAC company's software to create a smooth and reliable integration with your business.

The most popular software our agents are trained for are ServiceTitan, FieldEdge, Housecall Pro, mHelpDesk, Service Fusion, and Jobber.

Do you have custom business software?


No worries, we can train our agents to use your software.

Success Story: HVAC Dispatching and Customer Support

We've assisted small to large HVAC with everything from dispatching to answering general questions about the brands they provide. In particular, they've found it beneficial to be able to answer calls 24 hours a day without the need to hire additional staff.


We understand that as HVAC operators, your time is best used for installations, repairs, maintenances, and replacements. By handling your calls our team gives you back the time you would have spent on the phones so you can do more of what you do best.


 
 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.