Legal Answering Services
Call Filtering, Appointment Management, Message Taking, and more.
Unicom provides legal answering services to allow legal experts to spend less time on the phones and more time with their current and potential clients.
Invisible To Your Customers
Your high-profile clients expect their phone calls to be answered fast and be given the importance they deserve. Our virtual receptionists follow your process and are rigorously trained to deliver exceptional customer service. When you benefit from our law firm answering service, you work with a team of receptionists ready to deliver the best client experience. Due to extensive training and experience with legal matters, your dedicated team handles incoming calls with the professional courtesy expected from successful law firms.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with legal practices and have delivered reliable answering services for law firms looking to keep their clients happy.
One of the most important steps of the implementation is learning your process. We'll work closely to meticulously document it so that our agents can deliver the results you and your clients expect.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Before our receptionists receive the first phone call, we develop a personalized training program for your processes and software applications and provide them with custom call scripts as per your requirements. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to monitor the success of your legal services process.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your legal firm's processes, we train our agents to utilize your software.
Our agents are trained on popular legal software applications including Freshworks CRM, App4Legal, Athennian, Amberlo, CasePacer, PracticePanther Legal, Clio, Filevine, Amicus Online, and MyCase.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Your Law Firm Deserves Superior Service.
Try Us. Handle more calls and get more done with a trusted live answering service.