Legal Call Center & Answering Service
Call Filtering, Appointment Management, Message Taking, and more.
Unicom provides legal answering services to allow legal experts to spend less time on the phones and more time with their current and potential clients.
Invisible To Your Customers
Your high-profile clients expect their phone calls to be answered fast and be given the importance they deserve. Our virtual receptionists follow your process and are rigorously trained to deliver exceptional customer service. When you benefit from our law firm answering service, you work with a team of receptionists ready to deliver the best client experience. Due to extensive training and experience with legal matters, your dedicated team handles incoming calls with the professional courtesy expected from successful law firms.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with legal practices and have delivered reliable answering services for law firms looking to keep their clients happy.
One of the most important steps of the implementation is learning your process. We'll work closely to meticulously document it so that our agents can deliver the results you and your clients expect.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Before our receptionists receive the first phone call, we develop a personalized training program for your processes and software applications and provide them with custom call scripts as per your requirements. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to monitor the success of your legal services process.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your legal firm's processes, we train our agents to utilize your software.
Our agents are trained on popular legal software applications including Freshworks CRM, App4Legal, Athennian, Amberlo, CasePacer, PracticePanther Legal, Clio, Filevine, Amicus Online, and MyCase.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Your Law Firm Deserves Superior Service.
Try Us. Handle more calls and get more done with a trusted live answering service.