Legal Answering Services
Call Filtering, Appointment Management, Message Taking, and more.
Unicom is a call center providing Legal Answering Services allowing you to spend less time on the phones and more time with your clients.
Invisible To Your Customers
Your high profile clients expect their calls to be answered in the first 2 rings and to be given the importance they deserve. Our agents follow your process and are rigorously trained to deliver exceptional customer service. Your clients won't feel a difference because we'll treat them as well as you do.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center experience to ensure your emergency services never fail.
One of the most important steps of the implementation is learning your process. We'll work closely to meticulously document it so that our agents can deliver the results you and your clients expect.
Every legal firm has their own software and processes to manage their customers.Our experienced development team is capable of creating customer workflows and API integrations to make certain we can work together seamlessly.
Your processes are part of the reason for your success. Our agents undergo a custom training program developed around your processes and requirements. Agents trained on your processes are the only ones who field your calls.
Ensuring the integrity and quality of your processes is paramount to us. Our service managers audit calls daily for both quality and process. You'll have access to all the metrics and reporting, so you can check status at any time.
We Can Use Your Customer Support Software
To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.
Our agents are trained on popular legal software applications including Freshworks CRM, App4Legal, Athennian, Amberlo, CasePacer, PracticePanther Legal, Clio, Filevine, Amicus Online, and MyCase.
Don't see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Your Law Firm Deserves Superior Service.
Try Us. Handle more calls and get more done with a trusted live answering service.