Legal Answering Services

Call Filtering, Appointment Management, Message Taking, and more.


Unicom is a call center providing Legal Answering Services allowing you to spend less time on the phones and more time with your clients.



Billable hours are critical and not every call requires your attention.

Distractions and constantly switching tasks has is detrimental to productivity and your bottom line. Let us help you to never miss a call, while still allowing you to focus on tasks critical to your business.

Unicom's live call center representatives follow your process, so your clients never feel the difference.

Common emergency service tasks include:

  • Call Screening, Transfering, and Data Capture
  • Appointment Management
  • Message Taking and Delivery
  • Routine Response Handling
  • Call Overflow

Call Filtering

Your billable time is precious. From frequently asked questions to routine processes, let our team field the calls that don't require your attention.


After Hours Customer Support

Legal emergencies can happen at any time and your clients deserve better than voicemail. After hours, weekends, holidays, we're always here for your customers.

Call Overflow Management

If you have your staff in place, we can help only with the calls that get by them. With overflow management even during your busiest times all your customers will have their call answered.

24-hour Customer Support

24/7/365, our doors never close. Whether you use us for all your calls, after hours or just for overflow, we're always here for your customers.



Benefits of Our Legal Answering Services


  • All of our agents are in-house in our Chicago call center, no calls are outsoruced.
  • We never close, weekdays, weekends, holidays, we're always here to help.
  • Straight-forward pricing structure with no hidden fees, only pay for live agent talk time.
  • Just like our agents, management is always onsite to handle escalations.
  • Only agents trained on your process can answer calls for your customers.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center experience to ensure your emergency services never fail.

Planning

One of the most important steps of the implementation is learning your process. We'll work closely to meticulously document it so that our agents can deliver the results you and your clients expect.

Custom Solutions

Every legal firm has their own software and processes to manage their customers.Our experienced development team is capable of creating customer workflows and API integrations to make certain we can work together seamlessly.

Training

Your processes are part of the reason for your success. Our agents undergo a custom training program developed around your processes and requirements. Agents trained on your processes are the only ones who field your calls.

Monitoring

Ensuring the integrity and quality of your processes is paramount to us. Our service managers audit calls daily for both quality and process. You'll have access to all the metrics and reporting, so you can check status at any time.

We Can Use Your Customer Support Software

To create a smooth and reliable integration with your firm's processes, we train our agents to utilize your software.

Our agents are trained on popular legal software applications including Freshworks CRM, App4Legal, Athennian, Amberlo, CasePacer, PracticePanther Legal, Clio, Filevine, Amicus Online, and MyCase.

Don't see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Great Customer Service for Law Firm

Missing a call from a potential or current client can be devastating for any business

A large law firm worked with Unicom to make sure no calls would go unanswered and each caller would receive the information they needed.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implementation time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Your Law Firm Deserves Superior Service.

Try Us. Handle more calls and get more done with a trusted live answering service.