Medical

HIPAA Compliant Medical Answering Service

Experience Reliable 24-hour Medical Call Center Services.

A medical answering service designed to support all size practices.

More Than Messages

Medical staff suport that lets you focus more on patient care.

Seemless Communications

Keep patients, staff, and doctors connected 24/7/365.

Protected Patient Information

All security measures for PHI are in place and followed.

Use Your Medical Software

Our system and agents are ready to use your medical software.

Boost your medical practice's productivity.

Professional and reliable agents handle more than messages for your practice.

Provide additional support to you staff and doctors when they need it most.

Medical Practices hire Unicom to manage:

  • Inbound Calls
  • Appointment Scheduling
  • Appointment Reminders
  • Patient Outreach
  • Patient Acquisition
  • Patient Registration
  • Confidential Messaging
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Streamline processes with a 24 hour answering service

Doctors, medical staff, and patients - connected 24/7.

Delivering high quality patient care requires accurate and reliable communication.

Receive information in your preferred format.

  • Email
  • Text Message
  • Phone Calls
  • Fax
  • Paging

Live agents trained to use your software.

There is no need to buy or migrate to a new software. Conintuous training ensures agents work efficiently on your platform.

As an HIPAA compliant call center, we must stay up to date on the latest software and best practices.

Software Experience Include:

  • athenahealth
  • Practice Fusion
  • Kareo
  • Spectrasoft
  • NueMD
  • and more
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Valuable Call Center Reporting

Reports delivered when you need them.

Unicom provides reporting that assist in making better decisions. Our medical call center can provide reports that include:

  • Call Volume
  • Categorize Calls
  • Recordings
  • Call Notes
  • and more

A medical call center service dedicated to your practice's needs.

Each practice has their own processes and requirements that must be adhered to.

Our HIPAA Compliant Medical Answering Service is designed to follow your processes.

Choose your level of service:

  • Filter Specific Calls
  • After Hours Support
  • Call Overflow Management
  • 24-hour Support
Valuable Call Center Reporting
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Success Story: Emergency Dispatch for Kidney Care Patients

Our medical call center services provides critical emergency dispatch for a large kideny care center..

Patients rely on our live agents to connect them with physicians when it matters most. 24-hour emergency line is available to all of the kidney care center's patients.

Receive a Quote for our HIPAA Compliant Medical Answering Service

Our plans have been designed to help medical practies of all sizes. Request a quote for live answering service pricing. If you have specific needs, our team of specialists will create a custom plan for you.