24 7 HIPAA Compliant Medical Answering Service

Exceptional Message Taking, Relay Messages, Appointment Scheduling, and Beyond.


Unicom is HIPAA compliant and supports all-size practices, from solo practitioners to large medical groups. Our 24-hour answering service has been created to relieve medical professionals and medical facilities from the burden of answering calls and the costs associated with recruiting office staff and training them to manage patient calls. Furthermore, we provide 24-hour call handling to help you avoid having to hire 24-hr staff.



Superior quality of patient care with a 24 hour medical answering and scheduling service

Our friendly and professional agents will be your patient's first point of contact to help schedule appointments, filter calls, and other key medical office functions.

Unicom's live medical call center agents are trained to assist your patients and staff according to your processes.

Common help desk tasks include:

  • Message Taking
  • Patient Scheduling
  • Appointment Confirmation
  • Escalate Emergency Calls
  • Accepting New Patients
  • Provide Information to Patients

Call Filtering

Essential for any medical practice, call filtering ensures medical professionals work efficiently by filtering out unwanted calls. Our experienced team of agents provides professional answering services and has the necessary expertise to qualify callers.

After Hours Patient Support

Ideal for medical providers that need phone answering services before and after office hours. Our expert team is well versed in offering 24-hour essential telephone answering services for the medical community in need of a fully HIPAA compliant answering service and has the necessary training to handle any emergency after-hours call and manage emergency communications.

Call Overflow Managing

Experiencing large spikes in call volume? We are here for you. Our company provides access to superior yet affordable answering services to make sure your medical office is on top of every medical call. Our call overflow service guarantees your healthcare practice never misses a phone call regardless of the time of day.

24-hour Customer Support

For practices needing around-the-clock support, our team is available 24/7/365 to support your patients. Our response time is impeccable because we only work with experts ready to deliver the perfect solution for different types of businesses operating in the medical industry. When you benefit from our 100% HIPAA-compliant medical answering service, you receive more than just your typical answering service. We deliver professionalism, 24/7 customer support, and an average hold time of less than 30 seconds.


  • Cardiology

  • Community Health Center/ FQHC

  • Dentistry

  • Dermatology

  • Gastroenterology

  • General Practioner

  • Infectious Diseases

  • Internal Medicine

  • Nephrology

  • Ob GYN

  • Ophtamology

  • Orthopedics

  • Pain management

  • Plastic & Reconstructive Surgery

  • Podiatry

  • Psychiatry

  • Psychiatry/Psychology

  • Substance Abuse

Benefits of Our HIPAA Compliant
Virtual Receptionists


  • We do not outsource and all of our agents are onsite in our Chicago call center.
  • Our call center operates 24/7/365, weekends and holidays included-we never close.
  • Billing is simple and designed to save you money by only charging for live agent talk time.
  • There is always management onsite even during after-hour operations.
  • Your calls are only answered by an agent trained on your processes and software.
  • 30 Years of Healthcare Industry Experience

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience. We have vast experience working with health care providers and have delivered reliable answering services to numerous healthcare practitioners.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.

Training

Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your medical telephone answering service.

We Can Use Your Medical Software

To create a smooth and reliable integration with your EHR/EMR software, we train our agents to utilize your software.

Our agents are trained on popular EHR/EMR software applications including AdvancedMD, athenaHealth, Dentrix, Medisoft Clinical, Modernizing Medicine, Dr Chrono, eClinicalWorks, Kareo, NextGen Healthcare, Practice Fusion.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Emergency Dispatch for Kidney Care Patients

Our medical call center services provide critical emergency dispatch for a large kidney care center.

But now patients rely on our live agents to connect them with physicians when it matters most. The 24-hour emergency line is available to all of the kidney care center's patients.

By working within the medical center's software, our team goes beyond patching calls, they also perform appointment setting and canceling appointments.

We have been this specific physician answering service for 5+ years.

 
 

Frequently Asked Questions

Get answers to the most popular questions related to group messaging.

 

 
1Does Unicom use remote help desk agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Reliable and Professional Healthcare Answering Service.

Try Us. Our service is built specifically to help doctors, physicians, and medical offices.