24 7 HIPAA Compliant Medical Answering Service
Exceptional Message Taking, Relay Messages, Appointment Scheduling, and Beyond.
Unicom is HIPAA compliant and supports all size practices, from solo practioners to large medical groups.
Superior Medical Phone Support
Our solutions allow us to provide support that you need. From handling call over flow or after hours support, we are here to ensure your patients and staff are connected.
Providing Around the Clock Service to Variety of SpecialtiesAs a health care service provider, patients are depending on your medical services, and they expect you to be available around the clock. Our team is ready to help your practice when you need it most.
Community Health Center/ FQHC
Plastic & Reconstructive Surgery
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and postive customer experience.
High-quality customer service requires each step of your process to be analyzed and documented. We work with you to gather all your requirements and ensure your processes are optimized to deliver the best results.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.
Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents that have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive reporting to help you monitor the success of your medical telephone answering service.
We Can Use Your Medical Software
To create a smooth and reliable integration with your EHR/EMR software, we train our agents to utilize your software.
Our agents are trained on popular EHR/EMR software applications including AdvancedMD, athenaHealth, Dentrix, Medisoft Clinical, Modernizing Medicine, Dr Chrono, eClinicalWorks, Kareo, NextGen Healthcare, Practice Fusion .
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Reliable and Professional Healthcare Answering Service.
Try Us. Our service is built specifically to help doctors, physicians, and medical offices.