HIPAA-Compliant Medical Answering Service & Call Center

Exceptional Message Taking, Relay Messages, Appointment Scheduling, and Beyond.


Unicom is HIPAA compliant and supports all-size practices, from solo practitioners to large medical groups. Our 24-hour answering service has been created to relieve medical professionals and medical facilities from the burden of answering calls and the costs associated with recruiting office staff and training them to manage patient calls. Furthermore, we provide 24-hour call handling to help you avoid having to hire 24-hr staff.


Call Filtering

Essential for any medical practice, call filtering and secure messaging ensure medical professionals work efficiently by filtering out unwanted calls. Our experienced team of agents provides professional answering services and has the necessary expertise to qualify callers.




After Hours Patient Support

Ideal for providers in the healthcare industry who need phone answering services before and after office hours. Our expert team is well versed in offering 24-hour essential telephone answering services for the medical community in need of a fully HIPAA-compliant answering service and the necessary training to handle any emergency after-hours call and manage emergency communications.

Call Overflow Managing

Experiencing large spikes in call volume? We are here for you. Our company provides access to superior yet affordable answering services to make sure your medical office is on top of every medical call. Our call overflow service guarantees your healthcare practice never misses a phone call regardless of the time of day.








24-hour Customer Support

For practices needing around-the-clock support, our team is available 24/7/365 to support your patients. Our response time is impeccable because we only work with experts ready to deliver the perfect solution for different types of businesses operating in the medical industry. When you benefit from our 100% HIPAA-compliant medical answering service, you receive more than just your typical answering service. Our medical answering service team provides a wide range of answering services, professionalism, 24/7 customer support, and an average hold time of less than 30 seconds.


  • Cardiology

  • Community Health Center/ FQHC

  • Dentistry

  • Dermatology

  • Gastroenterology

  • General Practioner

  • Infectious Diseases

  • Internal Medicine

  • Nephrology

  • Ob GYN

  • Ophtamology

  • Orthopedics

  • Pain management

  • Plastic & Reconstructive Surgery

  • Podiatry

  • Psychiatry

  • Psychiatry/Psychology

  • Substance Abuse

How Our Medical Call Center Services Work

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience in the medical field. We have vast experience working with health care providers and have delivered reliable answering services to numerous healthcare practitioners looking to ensure the highest level of patient care.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results and flawless patient experience.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.

Training

Before our specialized agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only virtual receptionists who have been trained in your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom's high standard of service is met. You will receive regular reports to help you monitor the success of your medical telephone answering service.

We Can Use Your Medical Software

To create a smooth and reliable integration with your EHR/EMR software, we train our call center agents to utilize your software.

Our agents are trained in popular EHR/EMR software applications including AdvancedMD, athenaHealth, Medisoft Clinical, Modernizing Medicine, eClinicalWorks.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most popular questions related to group messaging.

 

 
1Innovative solutions – logically applied.

With Unicom's 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff is knowledgeable. We structure your account to support your unique business processes and ensure quality service. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent-assisted time.

We do not bind clients to us with contracts.

You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.

Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they have no other choice to but because of our degree of knowledge, skill, and service is consistent and dependable.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don't.

During office hours, after office hours, overflow calls during unexpected spikes inactivity.

When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.

Unicom has you covered – on-demand communication continuity – at NO additional cost.

3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; agent training; testing account technical functions.

Professional Starter: 1 business day after we receive your completed Account Information Form.

Custom Solutions Small to Mid-sized: Generally 3 business days or less 

Your protocols, procedures, account information, instructions, and contact lists are already compiled.

Mid-sized to Large: Activation time varies – should you have a short but definite timeline – we will meet it.

Reliable and Professional Healthcare Answering Service.

Try Us. Our service is built specifically to help doctors, physicians, and medical offices.