24 7 HIPAA Compliant Medical Answering Service
Exceptional Message Taking, Relay Messages, Appointment Scheduling, and Beyond.
Unicom is HIPAA compliant and supports all-size practices, from solo practitioners to large medical groups. Our 24-hour answering service has been created to relieve medical professionals and medical facilities from the burden of answering calls and the costs associated with recruiting office staff and training them to manage patient calls. Furthermore, we provide 24-hour call handling to help you avoid having to hire 24-hr staff.
Superior Medical Phone Support
Our solutions allow us to provide the support that healthcare providers need when they are looking for a cost-effective solution to handle their incoming calls. From handling call overflow and after-hours support to managing urgent calls and ensuring emergency message delivery, our 24-hour medical answering service has been designed to ensure your patients and staff are connected and medical providers can always be there for their patients.
Providing Around the Clock Service to a Variety of Specialties
Community Health Center/ FQHC
Plastic & Reconstructive Surgery
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience. We have vast experience working with health care providers and have delivered reliable answering services to numerous healthcare practitioners.
High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.
Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your medical telephone answering service.
We Can Use Your Medical Software
To create a smooth and reliable integration with your EHR/EMR software, we train our agents to utilize your software.
Our agents are trained on popular EHR/EMR software applications including AdvancedMD, athenaHealth, Dentrix, Medisoft Clinical, Modernizing Medicine, Dr Chrono, eClinicalWorks, Kareo, NextGen Healthcare, Practice Fusion.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most popular questions related to group messaging.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Reliable and Professional Healthcare Answering Service.
Try Us. Our service is built specifically to help doctors, physicians, and medical offices.