24 7 Medical Office Answering Service

Exceptional Message Taking, Appointment Scheduling, and Beyond.


Unicom is HIPAA compliant and supports all size practices, from solo practioners to large medical groups.



Superior quality of care with a 24 hour medical answering and scheduling service

Our friendly and professional agents will be your patient's first point of contact to help schedule appointments, filter calls, and other key medical office functions.

Unicom's live medical call center agents are trained to assist your patients and staff according to your processes.

Common help desk tasks include:

  • Message Taking
  • Patient Scheduling
  • Appointment Confirmation
  • Escalate Emergency Calls
  • Accepting New Patients
  • Provide Information to Patients

Call Filtering

Ensure your team is maximizing their time by filtering out unwanted calls by our agents qualifying each caller.

After Hours Customer Support

Does your practice need assistance after business hours? We answer the call when your day is over.

Call Overflow Managing

Experiencing large spikes in call volume? Call overflow ensures you never miss another phone call again.

24-hour Customer Support

For practices needing around the clock support, our team is available 24/7/365 to support your patients.


  • Cardiology

  • Community Health Center/ FQHC

  • Dentistry

  • Dermatology

  • Gastroenterology

  • General Practioner

  • Infectious Diseases

  • Internal Medicine

  • Nephrology

  • Ob GYN

  • Ophtamology

  • Orthopedics

  • Pain management

  • Plastic & Reconstructive Surgery

  • Podiatry

  • Psychiatry

  • Psychiatry/Psychology

  • Substance Abuse

Benefits of Our HIPAA Compliant
Medical Answering Service


  • We do not outsource and all of our agents are onsite in our Chicago call center.
  • Our call center operates 24/7/365, weekends and holidays included-we never close.
  • Billing is simple and designed to save you money by only charging for live agent talk time.
  • There is always management onsite even during after-hour operations.
  • Your calls are only answered by an agent trained on your processes and software.
  • HIPAA Compliant

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and postive customer experience.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. We work with you to gather all your requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.

Training

Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents that have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive reporting to help you monitor the success of your medical telephone answering service.

We Can Use Your Medical Software

To create a smooth and reliable integration with your EHR/EMR software, we train our agents to utilize your software.

Our agents are trained on popular EHR/EMR software applications including AdvancedMD, athenaHealth, Dentrix, Medisoft Clinical, Modernizing Medicine, Dr Chrono, eClinicalWorks, Kareo, NextGen Healthcare, Practice Fusion .

Do not see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Emergency Dispatch for Kidney Care Patients

Our medical call center services provide critical emergency dispatch for a large kidney care center.

But now patients rely on our live agents to connect them with physicians when it matters most. The 24-hour emergency line is available to all of the kidney care center's patients.

By working within the medical center's software, our team goes beyond patching calls, they also perform appointment setting and canceling appointments.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote help desk agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

HIPAA Secure Medical Answering Service.

Try Us. Our service is built specifically to help doctors, physicians, and medical offices.