Mortgage Lenders Call Center and Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for mortgage lenders that provides critical call support services.



Increase your productivity with Unicom's 24/7 answering service

Our knowledgeable team of customer service representatives will be there for you whenever your prospects and clients call. We assist mortgage companies with incoming calls and scheduling, help them with emergencies, and give them the added reassurance that they've reached a reliable partner they can trust.

Unicom's live call center representatives undergo continued training to assist your clients according to your processes. We provide effective answering services for accurate and faster responses and increased customer satisfaction.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Save time by speaking only to the callers that need your attention. Our agents will ask qualifying questions, schedule appointments, and answer common questions, so your mortgage professionals can focus on mortgage complaints, discuss closing costs, handle each delay in mortgage payments, and, generally, take care of your portfolio and wide range of mortgage products.

Call Overflow Managing

Are you overwhelmed with call volume? Forward calls to our agents during peak times so that your customers never hit voicemail. Your inbound callers will never have to wait when we're on the line.








After Hours Customer Support

If you need support outside of regular business hours when your phone is ringing, we will handle it for you. Extraordinary customer experience means always being there for your clients!.


24-hour Customer Support

Day or night, we're on hand to ensure your business is always there for your clients. We're proud to say that our team is available around the clock to improve caller experience and save you money in the long run.


Benefits of Our Mortgage Lenders Call Center Services


  • All of our agents work onsite in our Chicago call center. We don't outsource any calls to third parties.
  • We're open every day, all day. Weekdays, weekends, holidays, 24 hours a day, we're always in business.
  • We only charge for agent talk time. It's a simple model that's easy to understand with no hidden fees.
  • We don't outsource any of our calls. All of our calls are handled by native English speakers in our Chicago call center.
  • Your calls are only answered by an agent trained in your processes and software.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.

Planning

All the best customer service teams document each step of the process and analyze how they can improve it based on their results. We will use this information to ensure all customer service representatives understand the steps involved.

Custom Solutions

Every organization has its processes and procedures. Our team can create the right solutions, integrate with your APIs, and adapt to your business to ensure you get a customized solution that works for you and your customers in the best possible way.

Training

Before any agents ever pick up the phone, we develop a custom training program to ensure they are expertly trained on your process. If an agent hasn't had your company-specific training, they won't be allowed to answer your client's call.

Monitoring

Managers are physically onsite and monitor calls daily to make sure our agents adhere to processes that ensure our high standard of customer service is upheld. They also review and provide reports so you can verify we're doing a great job.

We Can Use Your Software

We train our agents to utilize your software for smooth and reliable integration with your mortgage process.

Our agents are trained on popular mortgage lender software applications, including ABLE Origination, Lendstream, Calyx Point, Crowdsofts, HES Lending Platform, The Mortgage Office, PhoneBurner, Qualia, FileInvite, Jungo, etc.

Do you have custom business software?


No worries, we can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most questions related to our Construction Answering Service.

 

 
1Does Unicom use remote business call center agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Our Live Operators Are Ready to Assist Your Customers

Give your Business the Answering Service it deserves, and provide your customers with the best experience.