Pest Control Answering Service

Never Miss a Call with Our 24-Hour Pest Control Answering Service


An efficient, friendly, and professional representative for your customers 24/7.



Deliver superior customer care with 24/7 tech support

When customers call pest control businesses, most of the time, they need your services as soon as possible.

A pest emergency can occur at any time, day or night. Which is one of the main reasons a 24hr answering service can be a critical solution for you and your customers. Due to the unpredictable nature of pest control services, you need someone to constantly answer phone calls and handle all emergencies no matter the hour.

Time is incredibly valuable for this industry. Due to the immediacy with which pest control clients need the service, missed calls mean you will lose potential customers. Callers will go to your competition if you don´t answer them quickly.

Common administrative tasks include:

  • Appointment Scheduling
  • Dispatching
  • Order Management
  • Call Screening, Transfering, and Data Capture
  • Recording and Delivering Messages
  • Manufacturer information and FAQ's
  • And more.

Call Filtering

We protect your time and your customers. Our team of professionals will keep your team free to handle the calls that truly need their attention. Your team should dedicate its time to doing what they do best, keeping the pests away.

After Hours Customer Support

Pests emergencies can happen anytime, anywhere. Let us help you provide the attention your customers need by answering their calls 24/7, outside of business hours, on weekends, and even on holidays, our doors never close.

Call Overflow Managing

Handling large spikes in call volume without any help can be difficult. When call volume exceeds your team's capacity, we ensure you´ll never miss a call by handling the overflow for you.

24-hour Customer Support

Make our availability your greatest competitive advantage! A missed call can affect your business tremendously, and we understand that. We can handle all your customers' calls around the clock.


Why choose Unicom's Call Center Services?


  • Our trained team will adapt to your process and software to answer the calls the way you need them to.
  • We provide a simple billing structure. Pay only for agent talk time.
  • Unicom operates 24/7/365. We never close. Your customers will never reach voicemail.
  • We don't outsource any of our calls. All of our calls are handled by native English speakers in our Chicago call-center.
  • Management is always onsite, even during after-hour operations, in case escalations are required.
Pest Control Services

How It Works

Over 30 years, we've answered more than 21 million calls efficiently and professionally. Unicom has proven to be the best at providing rigorously trained agents to deliver amazing results.

Planning

All high-quality customer services require each step and process to be documented and analyzed. We'll use the information gathered to make sure our agents know it as well as your team.

Custom Solutions

From custom workflows to API integrations, our developers will help you make sure the process is uniquely tailored to succeed for your business.

Training

We develop a personalized training program based on your processes, software, and deliverables. Your customers will not notice any difference.

Monitoring

Our team of managers audit calls and processes every single day to ensure that we protect the quality and integrity of your processes. You will receive reports to help you monitor the success of your pest control business.

We Can Use Your Business Software

Our agents are trained to use your business' software to create a smooth and reliable integration with your business.

Our agents are trained on the most popular software, including, SalesRabbit, ServSuite, Synchroteam, iGEOERP.

Do you have a custom pest control software?


No worries, we can train our agents to use your software.

 

Frequently Asked Questions

Get answers to the most questions related to our Help Desk Answering Service.

 

 
1Does Unicom use remote help desk agents?
No. Unlike other services that offer virtual receptionists, all of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agents is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Deliver the Best Pest Control Answering Service. Our Live Operators Teams Are Ready to Support You and Your Customers.

Don´t ever miss a client over a missed phone call. You, your pest control company and your customers deserve the best answering service.