Pest Control Call Center & Answering Service
Never Miss a Call with Our 24-Hour Pest Control Answering Service
An efficient, friendly, and professional representative for your customers 24/7
Deliver superior customer care with 24/7 tech support
When customers call pest control businesses, most of the time, they need your services as soon as possible. A pest emergency can occur at any time, day or night. That is why providing a 24-hour answering service can be a critical solution for you and your customers.
Due to the unpredictable nature of pest control services, you need someone to constantly answer phone calls, schedule appointments, and handle all emergencies and urgent calls no matter the hour. Time is of the essence in the pest control industry. Due to the immediacy with which pest control clients need the service, missed calls mean you will lose potential customers. Callers will go to your competition if you don´t answer quickly.
Common administrative tasks included:
- Appointment Scheduling
- Dispatching
- Order Management
- Call Screening, Transfering, and Data Capture
- Recording and Delivering Messages
- Manufacturer information and FAQ's
- And more.
Pay Only for What you Need
Our virtual receptionist service ensures flexible arrangements for pest control companies. From handling call overflow, after-hours support, or handling specific types of calls, our answering services for pest control companies are tailored to meet your needs and provide a positive customer service experience.
After Hours Customer Support
Pest emergencies can happen anytime, anywhere. Let us handle all your emergency calls and provide the attention your customers need by answering their calls 24/7, outside of business hours, on weekends, and even on holidays. Our doors never close.
24-hour Customer Support
Make our availability your greatest competitive advantage! A missed call or unanswered customer requests can affect your business tremendously, and we understand that. We can handle all your customers' calls around the clock with maximum efficiency.
Call Filtering
We protect your time, your staff, and your customers. Our phone answering team will allow your in-house staff to handle the incoming calls that truly need their attention. We will take care of the rest. Your team should dedicate their time to doing what they do best: keeping the pests away and providing a high level of customer service.
Call Overflow Management
It can be difficult to handle large spikes in call volume without any help. When customer calls exceed your team's capacity, our pest control virtual receptionists will handle the overflow for you. Your customers will never notice a difference.
Why choose Unicom's Call Center Services?
- Our trained team adapts to your process and software to answer customer calls the way you need them to.
- We provide a simple billing structure. Pay only for agent talk time.
- Unicom is a 24-hour call center. We never close. Your customers will never reach voicemail.
- We don't outsource any of our calls. All our customer phone calls are handled by native English speakers in our Chicago call-center.
- Management is always onsite, even outside office hours, to handle escalations and provide reports on a regular basis.
How It Works
Over 30 years, we've answered more than 21 million calls efficiently and professionally. Unicom has proven to be the best at providing rigorously trained agents to deliver amazing results.
Planning
All high-quality customer services require each step and process to be documented and analyzed. We'll use the information gathered to make sure our agents know it as well as your team.
Custom Solutions
From custom workflows to API integrations, our developers will help you make sure the process is uniquely tailored to succeed in your business.
Training
We develop a personalized training program based on your processes, software, and deliverables. Your customers will not notice any difference.
Monitoring
Our team of managers audit calls and processes every single day to protect the quality and integrity of your processes. You will receive reports to help you monitor the success of your pest control business.
We Can Use Your Business Software
Our agents are trained to use your business software to create a smooth and reliable integration with your business.
Our agents are trained on the most popular software, including, SalesRabbit, ServSuite, Synchroteam, iGEOERP.
Do you have custom business software?
No worries, we can train our agents to use your software.
Frequently Asked Questions
Get answers to most questions related to group messaging.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Deliver the Best Pest Control Answering Service. Our Live Operators Teams Are Ready to Support You and Your Customers.
Don´t ever miss a client over a missed phone call. You, your pest control company and your customers deserve the best answering service.