Property Management Call Center and Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom is a call center for property management firms of all sizes that provide critical call support services.
Superior Staff and Tenant Satisfaction
We create custom solutions to meet your organization's needs and deliver a wide range of services for property managers to simplify their tasks and contribute to their professional image. From handling inbound calls and call overflow to ensuring communication after hours, we are always here for your staff and tenants to manage maintenance requests and ensure a professional answering service.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience and to give you access to property management call center services never fail. We have vast experience working with residential property owners and have delivered reliable property management services to numerous organizations that manage rental properties.
High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.
Before our trained agents receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your property management telephone answering service.
We Can Use Your Property Management Software
To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.
Our agents are trained on popular property management software applications including Buildium, Yardi Breeze, Appfolio, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Hemlane, and Simplifyem.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to answering service property management companies.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Hundreds of Property Managers and Staff Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.