Property Management Call Center & Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for property management firms of all sizes that provide critical call support services.



Reliable tenant and staff support with Unicom's 24-hour property management answering service

Our friendly and professional virtual receptionists will be your tenant's first point of contact to help manage requests, schedule appointments, escalate emergency issues, and much more.

Unicom's live call center representatives are trained to assist your tenants and staff according to your processes.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Stop losing time with unwanted calls. Our agents will qualify and manage calls according to your processes. Busy property managers and maintenance staff will no longer need to waste their valuable time sorting incoming calls. Our call center team will know exactly how to handle non-emergency calls and how to ensure follow-up calls, so your office staff can prioritize property maintenance emergencies.

After Hours Customer Support

Do you need to provide support after hours? Our customer service professionals can provide 24-hour answering service to ensure top-notch customer service even when your tenants call outside office hours. When you leave for the day, we manage your calls and handle after-hours maintenance requests.



Call Overflow Management

Overwhelmed with high call volume? It happens! The property management industry is not a 9 to 5 business and tenants often face a property management maintenance emergency at the same time. Forward calls from tenants to our friendly agents whenever you feel overwhelmed. Our virtual receptionists will deal with every emergency maintenance issue with professionalism so your tenant community can interact with real people and feel that their needs are heard and prioritized.


24-hour Customer Support

Day or night, deliver around-the-clock phone support to tenants and staff. Our friendly receptionists are available 24/7/365 and ensure a cost-effective solution whenever you need a 24-hour real estate answering service. Hiring an in-house time to ensure excellent customer service seems like a good idea until you find out how expensive their services are. Outsource your property management answering services and benefit from highly-trained answering service personnel for a fair price.


Benefits of Our Property Management Call Center Services


  • We do not outsource and all of our agents are onsite in our Chicago call center.
  • Our call center operates 24/7/365, weekends and holidays included-we never close.
  • Billing is simple and designed to save you money by only charging for live agent talk time.
  • There is always management onsite even during after-hour operations.
  • Your calls are only answered by an agent trained on your processes and software.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience and to give you access to property management call center services never fail. We have vast experience working with residential property owners and have delivered reliable property management services to numerous organizations that manage rental properties.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to establish requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customized solution.

Training

Before our trained agents receive a single phone call, we develop a custom training program for your processes and software applications. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive regular reports to help you monitor the success of your property management telephone answering service.

We Can Use Your Property Management Software

To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.

Our agents are trained on popular property management software applications including Buildium, Yardi Breeze, Appfolio, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Hemlane, and Simplifyem.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Supporting Over 5000 Tenants

For over 10 years we have been supporting one of the largest property management firms in the Chicago area with 24-hour support.

The firm has over 5000 tenants across more than 40 properties.

We provide a variety of key services that allow the firm to better allocate resources including managing maintenance calls, appointments, message taking, emergency calls, and more.

Our team successfully implemented the firm's processes which included the use of the firm's proprietary software. Our agents worked within the firm's software, saving them time and money.

 
 

Frequently Asked Questions

Get answers to the most questions related to answering service property management companies.

 

 
1What answering service pricing does Unicom offer?
You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
2I need a custom solution, can you help?
Absolutely.

Innovative solutions – logically applied.

With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
3Is a contract required?
No.

We do not bind clients to us with contracts.

You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
4Does Unicom offer 24x7 live services?
YES.

All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.

We are here when you need us and standing by when you don’t.

During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
5How quickly can we begin using Unicom’s services?
It really depends on what you want us to do for you.

3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.

Professional Starter 1 business day after we receive your completed Account Information Form.

Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.

Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.

Hundreds of Property Managers and Staff Rely on Unicom.

Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.