Property Management Call Center and Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for property management firms of all sizes that provide critical call support services.



Reliable tenant and staff support with Unicom's 24-hour property management answering service

Our friendly and professional virtual receptionists will be your tenant's first point of contact to help manage requests, schedule appointments, escalate emergency issues, and much more.

Unicom's live call center representatives are trained to assist your tenants and staff according to your processes.

Common help desk tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Stop losing time with unwanted calls. Our agents will qualify and manage calls according to your processes.

After Hours Customer Support

Do you need to provide support after hours? When you leave for the day, we manage your calls.

Call Overflow Managing

Overwhelmed with high call volume? Forward calls to our agents that you are unable to answer.

24-hour Customer Support

Day or night, deliver around the clock phone support to tenants and staff. Our team is available 24/7/365.


Benefits of Our Property Management Call Center Services


  • We do not outsource and all of our agents are onsite in our Chicago call center.
  • Our call center operates 24/7/365, weekends and holidays included-we never close.
  • Billing is simple and designed to save you money by only charging for live agent talk time.
  • There is always management onsite even during after-hour operations.
  • Your calls are only answered by an agent trained on your processes and software.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. We work with you to gather all your requirements and ensure your processes are optimized to deliver the best results.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing your custom solution. Please ask for more details about implementing a customer solution.

Training

Before our help desk agents receive a single phone call, we develop a personalized training program for your processes and software applications. Only agents that have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to and Unicom’s high standard of service is met. You will receive reporting to help you monitor the success of your medical telephone answering service.

We Can Use Your Property Management Software

To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.

Our agents are trained on popular property management software applications including Appfolio, Hemlane, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Simplifyem, and Yardi Breeze.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

Success Story: Supporting Over 5000 Tenants

For over 10 years we have been supporting one of the largest property management firms in the Chicago area with 24-hour support.

The firm has over 5000 tenants across more than 40 properties.

We provide a variety of key services that allow the firm to better allocate resources including managing maintenance calls, appointments, message taking, emergency calls, and more.

Our team successfully implemented the firm's processes which included the use of the firm's proprietary software. Our agents worked within the firm's software, saving them time and money.

 
 

Frequently Asked Questions

Get answers to the most questions related to group messaging.

 

 
1Does Unicom use remote help desk agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Hundreds of Property Managers and Staff Rely on Unicom.

Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.