Real Estate Call Center and Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom provides telephone answering services for real estate firms of all sizes. A real estate business relies on strong customer service to attract prospective customers and earn their loyalty. A virtual receptionist can make the difference between success and disappointment.

Let us help you handle inbound calls and benefit from outstanding professionalism and reliable business phone answering services.



Dependable prospect and client support with Unicom's 24-hour real estate answering service

Our highly capable and professional team of virtual receptionists will attend to your prospects' and clients' needs. From the first contact, they'll be greeted by a friendly and knowledgeable voice that will help them with requests, schedule appointments, escalate emergency issues, and much more.

Our team is meticulously trained according to your processes so they can best help your prospects and customers.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Not all calls are worth your time. Our agents will screen calls to ensure the best flow of calls and allow your full-time employees to focus on what matters most: delivering superior customer care.




After Hours Customer Support

The success of a real estate company lies in always being there for its clients. Handle real estate office calls outside regular business hours and impress your real estate clients with your promptitude and professionalism. Let us offer client support solutions after normal business hours and turn potential clients into buyers.

Call Overflow Management

All client calls are valuable. Real estate agents can't afford to miss incoming calls from prospective clients. Call overflow is always a good sign, but only if your customer service team can handle it correctly. The real estate industry is competitive. Even one missed phone call can turn prospective buyers away. We step in when your office staff is overwhelmed and ensure virtual receptionist services for business continuity.



24-hour Customer Support

Our live, customer-service specialists guarantee the fastest pick-up times in the industry and impeccable phone answering service. Due to our vast answering service experience, we can deliver 24-hour customer support and always have the answers for every potential buyer. We'll be there for your customers when you can't always provide prompt service. From scheduling appointments and maintenance calls to property management answering service, if it involves voice answering services, we're the agents for the job!


Benefits of Our Real Estate Answering Service


  • Our agents are not outsourced, all of them work onsite out of our Chicago call center.
  • Our doors never close, we're here every weekday, weekend, and holiday, 24 hours a day.
  • We only charge for agent talk time, it's a simple model that's easy to understand with no hidden fees.
  • A management team is always onsite to assist the agents, even after hours.
  • Only agents that have been trained on your specific processes will answer your calls.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a wide range of real estate call center services. We can provide a personalized experience for every type of business and work exclusively with professional receptionists to make sure there is always someone to manage busy phone lines and handle all types of phone calls.

Planning

Superior customer service is vital for successful real estate transactions and demands that all processes are properly mapped and documented. We'll work with your team to gather requirements and procedures and deliver optimal results.

Custom Solutions

Real estate is a fast-paced industry where competition is merciless. We will make sure you will always be ahead and make the most of your processes and ways of accomplishing tasks. Whether it's developing custom workflows or integrating your APIs, our team of developers is able to implement a solution tailored to your company.

Training

All our agents undergo rigorous training before they are qualified to answer phone calls. Our training encompasses customer service principles, processes, and applications specific to your business. Only agents trained on your processes and software will answer your calls to ensure your clients receive a rapid response and your business has a steady flow of calls.

Monitoring

Ensuring top-notch results requires constant monitoring. Our managers review calls daily to be certain your processes are being observed, and agents are adhering to Unicom's high standard of customer service. All reporting is available to you, so you can stay informed, keep your administrative costs in check, and enjoy a pleasant experience when working with us.

We Can Use Your Real Estate Software

We train our agents to utilize your software to create a smooth and reliable integration with your real estate firm's processes.

Our courteous receptionists are trained in popular real estate software applications, including Buildium, Yardi Breeze, Appfolio, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Hemlane, and Simplifyem.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most popular questions related to answering service real estate companies.

 

 
1Does Unicom use remote call center agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Hundreds of Real Estate Firms and Staff Rely on Unicom.

Try Us. Handle more calls and get more done with a trusted live answering service for real estate businesses.