Real Estate Call Center & Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom provides telephone answering services for real estate firms of all sizes. A real estate business relies on strong customer service to attract prospective customers and earn their loyalty. A virtual receptionist can make the difference between success and disappointment.
Let us help you handle inbound calls and benefit from outstanding professionalism and reliable business phone answering services.
Superior Performance for Your Peace of Mind
We don't dictate our support process to you. We provide custom solutions and train our in-house employees according to your organization's needs to deliver impeccable service and ensure no phone calls are left unanswered. Whether it's call overflow, after-hours support, or taking care of all of your calls, we've got you covered!
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a wide range of real estate call center services. We can provide a personalized experience for every type of business and work exclusively with professional receptionists to make sure there is always someone to manage busy phone lines and handle all types of phone calls.
Superior customer service is vital for successful real estate transactions and demands that all processes are properly mapped and documented. We'll work with your team to gather requirements and procedures and deliver optimal results.
Real estate is a fast-paced industry where competition is merciless. We will make sure you will always be ahead and make the most of your processes and ways of accomplishing tasks. Whether it's developing custom workflows or integrating your APIs, our team of developers is able to implement a solution tailored to your company.
All our agents undergo rigorous training before they are qualified to answer phone calls. Our training encompasses customer service principles, processes, and applications specific to your business. Only agents trained on your processes and software will answer your calls to ensure your clients receive a rapid response and your business has a steady flow of calls.
Ensuring top-notch results requires constant monitoring. Our managers review calls daily to be certain your processes are being observed, and agents are adhering to Unicom's high standard of customer service. All reporting is available to you, so you can stay informed, keep your administrative costs in check, and enjoy a pleasant experience when working with us.
We Can Use Your Real Estate Software
We train our agents to utilize your software to create a smooth and reliable integration with your real estate firm's processes.
Our courteous receptionists are trained in popular real estate software applications, including Buildium, Yardi Breeze, Appfolio, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Hemlane, and Simplifyem.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most popular questions related to answering service real estate companies.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Hundreds of Real Estate Firms and Staff Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for real estate businesses.