Real Estate Call Center and Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom is a call center for real estate firms of all sizes that provides crucial call support services.
Superior Performance for Your Peace of Mind
We don't dictate our support process to you. We provide custom solutions and train our team according to your organization's needs. Whether it's call overflow, after-hours support, or taking care of all of your calls, we've got you covered
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.
Superior customer service demands that all processes are properly mapped and documented. We'll work with your team to gather requirements and procedures to ensure that we deliver optimal results.
No two organizations are identical, each has its processes and ways of accomplishing tasks. Whether it's developing custom workflows or integrating to your APIs, our team of developers are able to implement a solution tailored to your company.
All of our agents undergo rigorous training before they are qualified to take a single phone call. Our training encompasses customer service principles as well as processes and applications specific to your business. Only agents trained on your processes and software will answer your calls.
Ensuring top-notch results requires constant monitoring. Every day our managers review calls to be certain that your processes are being observed and that agents are adhering to Unicom's high standard of customer service. All reporting is available to you, so you can stay informed.
We Can Use Your Property Management Software
To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.
Our agents are trained on popular property management software applications including Buildium, Yardi Breeze, Appfolio, MRI Real Estate, Nestegg, Propertyware, Real Page, Re-Leased, Resman, Hemlane, and Simplifyem.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to answering service property management companies.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Hundreds of Property Managers and Staff Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.